Awful lift service company
Awful lift service company. Should be banned. All bdreside resident is suffering everyday. Months after months lift is not working.
November 14, 2026
Unprompted review
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Company details
Information provided by various external sources
PIP Lift service in London, UK offering lift repairs, lift maintenance, lift modernisation and installation, passenger and goods lifts
Contact info
Spilsby Road, RM3 8SB, Romford, United Kingdom
- piplifts.co.uk
2.3
Poor
11 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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The lift in our building has been out…
The lift in our building has been out of action for weeks, and repairs are taking far too long. Communication from PIP Lifts has been minimal, leaving residents frustrated and with no clear timeline for when the issue will be fixed. Really disappointing service.
October 23, 2025
Unprompted review
Reply from PIP Lift Service Limited
Hi John,
We’re sorry to hear you’ve experienced problems with the lift in your building.
Could you please email us on service@piplifts.co.uk with the full site address and any other information so we can look into this and we will reply ASAP.
Kind regards,
PIP Lift Service Ltd
Lift down again !!! And again !!!
Royal quarter, Kingston upon Thames lift is down again. Poor service slow engineers. Don’t use this company.
January 14, 2026
Unprompted review
Reply from PIP Lift Service Limited
We’re sorry to read your comments regarding the lift at Royal Quarter.
Over the past six months, we have attended site on four occasions in response to reported issues. During our most recent visit on 14th, our engineer identified a fault and replaced the necessary components to rectify the issue.
Since completing these works, we have not received any further reports of problems with the lift.
If you are still experiencing any issues, please contact our Helpdesk on 01708 373999 and ask to speak with your site supervisor, who will be happy to assist further and provide any additional information required.
Kind regards,
PIP Lift Service Ltd
Exceptional service quality!
We've replaced OTIS with P.i.P. as the lift maintenance supplier at our residential tower block in Wembley Park. Service quality has improved substantially, and lift breakdown frequency has been reduced to a mere fraction of what it used to be under OTIS. P.i.P. offers a robust and religious PPM schedule, with a dedicated team that's on the ball 24/7. Their staff are highly trained professionals who live and breathe lift engineering. I would highly recommend them to anybody.
November 5, 2025
Unprompted review
Lift not working again!
Went to visit a friend and the lift wasn’t working again!
October 27, 2025
Unprompted review
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Lift not working for 10 days now !!
Lift not working for 10 days now !!! Dreadful service !!
October 27, 2025
Unprompted review
lift in garland house royal quarter…
My lift in garland house royal quarter Kingston upon Thames has been down for 10 days and counting now.
I have a bad leg and is painful to go up and down stairs.
Sounds like this company is a bunch of cowboys
October 27, 2025
Unprompted review
A pleasant surprise
A pleasant surprise. The 2 lifts in our residential property are maintained by another company that couldn't repair one that was broken down for nearly 4 months, causing great inconvenience to residents, and endangering the health and safety of some of the elderly. We asked PIP Lifts among several other large lift companies to offer a second opinion. They were able to identify the fault and repair the lift within an hour, a couple of days after visiting the site. The senior engineer was very professional and efficient. Robert Staras and Brian Palfreman representing the company were very responsive and professional in every aspect. Would definitely recommend them.
June 8, 2020
Unprompted review
PIP look after the lifts in my…
PIP look after the lifts in my building- they’ve been good over the past year so I’d be happy to recommend them if you’re looking for a lift maintenance and repair contractor.
My rating has come down somewhat as they haven’t managed to leave the site as they should after the last repair- lift shaft lights have been needlessly left running and a broken blanking button has been left stuck onto a call point with masking tape. So far we’ve chased at least three times and had assurances this will be resolved but no action so far.
January 18, 2019
Unprompted review
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