Piscine Online Reviews 402

I ordered an item for the pool on the 13.07.2025, today is 13.08.2025. and still nothing, just delaying and delaying . Now, they do not even reply to the emails. Avoid them, they are intermediaries and not reliable.
On the 18.08.2025. I received the reimbursement which I had asked 2 weeks ago.

During ordering and during aftersales i got very quick responses from Nicolas. Ordering and delivery went smoothly. Received everything in time as agreed.
Good company to deal with.
Regards Toon

I ORDERED A NEW LINER FOR MY POOL, ORIGINAL SIZES WERE IN IMPERIAL, NICOLAS MOLLIER WAS VERY HELPFULL IN HELPING ME CONVERT THE MEASUREMENTS AND ORGANIZED SHIPPING AND DELIVERY TO MY DOOR DUE TO THE BAD WEATHER AT THE PRESENT I HAVE NOT YET FITTED THE LINER ,BUT I AM SURE GOING BY PAST EXPEREINCE IF I HAVE ANY PROBLEMS NICOLAS WILL BE ON HAND TO HELP

I had a very nice experience buying pool equipment (slatted cover & heater) from PiscinesOnline. Their staff was very helpful in guiding me to the right product for my needs, even in a different language. Shipping to Sweden went very well, delivered on my doorstep (except for the very long items which I needed to pick up from a central) with tracking all the way. Price was quite competitive as well, which was also a reason for me to buy from here. If/when I need additional equipment, I will definitely consider Piscines Online once again.

I was buying a swimming pool heat pump to be sent to Cyprus and Nicolas was most helpful and very prompt in his assistance

My order (June 2024) never made it to the destination (S France) as the address was incomplete a fault I tried to update with PO and Colisimo without success. More than 1 month later the package has been returned to PO. I ask for a refund and after asking 3 times they eventually refund 20% of the order. Many more emails I am still waiting for the remaining 80% to be refunded. I don’t think they are criminals just incompetent. AVOID
Ma commande (juin 2024) n'est jamais arrivée à destination (S France) car l'adresse était incomplète, une erreur que j'ai essayé de mettre à jour avec PO et Colisimo sans succès. Plus d'un mois plus tard, le colis a été renvoyé à PO. Je demande un remboursement et après avoir demandé 3 fois, ils finissent par rembourser 20% de la commande. Encore beaucoup d'e-mails, j'attends toujours que les 80% restants soient remboursés. Je ne pense pas qu'ils soient des criminels, juste des incompétents. À ÉVITER

Subsequent to my previous mail about service quality at Piscine Online I am still waiting for my delivery it may arrive 11 January.
The service quality of Suivi Transport. the delivery company of Piscine Online has been very bad, very defensive and very aggressive. I have been in the middle of a documentation problem created by Piscine Online.
The standard response "I have done my work now you fix the problem". Which I did by tracking down the right contacts in the Swiss transport company and trying to get Suivi Transport to correct the detailed problem. The parcel was picked up by the swiss transport company on December 11th one month earlier hopefully my parcel will arrive this week.

Excellent service. Theo Lopez was a great help getting us the right size cover for our pool in France. Great prices and would recommend them every time
Alan UK

purchased a Caliente swimming pool heat pump, beginning of 2019, heat pump hardly used over the next 3 years then main control board failed , as just out of warranty, wouldn't supply replacement free of charge, even though, pump hardly used wanted initially over 550euros for a new one , when I complained they dropped price by 200 euros. Basically DO NOT BUY A CALIENTE HEAT PUMP, A COMPLETE WASTE OF MONEY.

After sales service with excellent support.
Every time I needed technical support Tom is very helpful and knowledgeable.