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Review summary

Created with AI, based on recent reviews

Considering 552 reviews, reviewers had a great experience with this company. Customers are really happy with the website, finding it easy to navigate and well-designed. Many people appreciate the wide variety of games and products available, along with the user-friendly interface and straightforward registration process. However, some customers were dissatisfied with the customer service, reporting issues with slow responses or unhelpful agents. A few people also experienced significant problems with withdrawals, stating that they encountered difficulties with the process or that it was unresponsive.

What people talk about most

Website

Consumers find website to be positive. Many reviewers praise the site for being easy to navigate, with a good... See more

Product

Customers consistently note positive experiences with the product, particularly praising the wide variety and... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers praise the support team as... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report significant difficulties with... See more

User experience

Reviewers mention positive feedback about user experience. Many customers appreciate the easy sign-up... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good service of betting products and a valuable website for anyone wanting to win some money


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have to say the platform itself is…

I have to say the platform itself is nice.

But I couldn’t get any of my winning money out, as the requirements of fullfilling the possibility to get my money out, changed untill they ran me tired.

Can’t recommend this to anyone, Unless you want to loose money, and just have fun!

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this website

Do not use this website. Constantly reject withdrawals time and time again. Chat is a waste of time. Emails a waste of time. When you win they will add a bonus mid spin and then claim you need to wager 30x the bonus. Won’t stop the bonus so can withdrawal real money. Keep away. TOTAL SHIT WEBSITE

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

I requested closer of my acount due to…

I requested closer of my acount due to gambling addiction they did not do this I end up wasting more money had 900 pounds on there and I new it be a problem so requested right away they did not do this and I lost more money. After the 900 went I requested closer again they repeated and made the same mistake and lost another 100 4 days later they finally closed the acount terrible experience never had this issue with any site in last and I now stoped gambling but they should of sorted something more urgent. Reached out to live chat someone called Jack who did nothing for me and taken over 10 emails for them to actually close the acount down. I lost money because of this and they was fully awhere.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

This is the biggest scam ever. All of their good reviews are FAKE.

This is the biggest scam ever. When you win and try to make a withdrawal, all your withdrawal requests get rejected without any explanation. When you try to contact support via live chat, they kick you out and block you from writing again. These scammers don’t even reply to emails.

I've only had a few withdrawals approved, and only for small amounts like €200–€300. Every single attempt to withdraw larger sums — and I've tried over 30 times for amounts of several thousand euros — was REJECTED.

On top of that, there are betting issues where a tennis player retires mid-match and my bet is voided even when my player was winning. But in other cases, when my player retires, the bet is counted as a loss. What a joke. Absolute clowns.

I honestly hope they get a taste of their own medicine and feel what it's like to be scammed — just like they scam others. All of their good reviews are FAKE.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

One star because there is no way to…

One star because there is no way to give -1 stars fraud scammers and again scammers I won nearly 26K on slots I deposited money without adding any bonus but after week of waiting for reactivating my account because when they found out how much I won they blocked my account from any playing activities and transactions, they emailed me that I break bonuse rules how when I was playing without bonus only God knows.
Email from them :
We have completed checking your play history. You have received a VIP level 8, 9, 10 and 11th money prizes. During wagering the bonus you have violated several rules - maximum bet rules nad played bonus restircted slot games. We have voided all the violated won amount. Please follow all the bonus and casino rules in your future play.
How I can play bonus restricted slot games it’s obvious if I use bonus games that are restricted do not gonna open and it’s impossible to play , bunch of liers and scammers. Be aware that this place is just taking ur money and when u win no chance to pay out from ur account they always find something and when u ask for real report from checking there is nothing in answer. Thanks god I’ve got screenshots from my account my winnings and I was recording my screen while I was playing all will end up in my lawyer office I would not give u the 26k I won by honest play and without any rules breaking just because u decided to play with peoples money life’s and make a joke from them . Even if they added VIP bonus they should make it available to be activated any time I want it not just activate the bonus without my knowledge but as fare as I know I didn’t get any notification about vip bonus to be added I didn’t activate one myself manually u just added it after to have a reason to ban my win from being pay out.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website. Won 6k on sport betting. They sneakily added a bonus and now say I must meet wagering requirements before I can withdraw. Customer support say I have to send an email but have been waiting for over a week for a reply. Same promises from customer support saying I will get an email in 24 hours. Steve, Louis, John, Anna, Bruce, Maria, I have spoken to them all but they are not bothered. Avoid at all costs you will never see a penny!!!
I cannot believe I have lost 6k.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Wont redeem at all

Wont redeem at all. Wont respond to emails. Support chat (when theyre online even) doesnt do anything except "let the appropriate" team know. Cant even redeem their minimum. casinoguru's mediators cant get them to respond either. Scummy site

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE SCAM SITE

ABSOLUTE SCAM SITE: DO NOT PLAY HERE
Won a bunch of money on slots, and they confiscated all winnings without probable reason. Just like everyone else, my experience have been overly frustrating, waiting days for response, my chat priviledge got terminated and they cant answer simple questions. Absolute scam site. You can be sure that IF you win, they will hold back your funds and make sure to confiscate. DO NOT PLAY HERE FOR YOUR OWN SAKE. ALL THEIR POSITIVE REVIEWS ARE BOUGHT! I even asked several times for my account to be closed, and its still open. What a joke

September 28, 2025
Unprompted review
Rated 2 out of 5 stars

I liked the design

I liked the design, but everything else is frustrating. Menus are confusing, withdrawals are slow, and bonuses are impossible to understand without multiple emails to support

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Won £30,000 with sports betting

Won £30,000 with sports betting, Pitbet froze my account for a few days for ‘verification’ then put my balance back down to £0. Absolute scam of a company, do not use!!!

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

Ripoff

Hi dont play on this site you will lose your money they dont pay simple as that avoid

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS CASINO.

DO NOT USE THIS CASINO.

Easy deposits but you will never be able to withdraw anything.

They sneak bonuses in and make sure you can never withdraw.

I’ve wasted hundreds of pounds with them

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

Flat out SCAM, WILL NOT payout but will drag you on for MONTHS with excuses. Pathetic. DO NOT SPEND MONEY HERE IT WILL BE GONE

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

DO NO USE THIS CASINO.

DO NO USE THIS CASINO.
Sometimes, it will allow you to withdraw small amounts.

At the start of July, I won around £800 and they told me that "had an increased bonus win" which meant I needed to wager approximately £4000 worth before I can complete a withdraw.

From there, I continued to bet with this £800 thinking it would never happen so went to £10 spins, ended up having around £4000 in my account and lost around £2000, went up to about £5000 (which then easily makes the £4000 wager amount) and at this moment I sit with £10,000 in my account which I absolutely cannot withdraw.

I have been trying to withdraw for around 4 weeks now with no luck. They have blocked my ability to view my transactions on my account, whenever I chat to them on the live chat, they close it and do not allow me to continue talking to them on there.

I have emailed (which they always say to do because their chat is pretty much just AI or Auto response) and apart from the email that said I needed to wager £4000, I have not received anything else back at all. I have emailed approximately 15 times across the space of around 4 weeks and I've received nothing at all from them.

I have even tried to withdraw approx £200, lower amounts to see if that will work but it gets rejected and after 3 days or so it goes back into my account. I have also tried to withdraw with my card (which has been successful before) but no luck, and I've tried to withdraw through my Bank Number (which has been successful before) but again no luck.

I don't know what else I can do at this point.

All I can say is AVOID, do not make the mistakes that I have! AVOID AVOID AVOID!

August 18, 2025
Unprompted review

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