PitPat Reviews 

Tracker will not find my dog. Thankfully my husband was walking him and he was not lost. I have left many messages with not response. I am going to return this POS. Buyer beware!

Great product. Works really well. Even though my lab is getting older, he’s still able to wander off. Pit Pat is great for finding him quickly.
After sales service is fantastic. Had an issue with my Pit Pat when it was out of warranty, their customer service offered me a replacement at half price. Fantastic support!

After receiving I fully charged the unit, set up the app, put it on the dog and we went for a walk. After returning from the walk, I looked at the app and the pitpat had recorder her activity, which is good. I then thought I would check the tracking feature, so I put the unit in the middle of the garden and pressed find my dog in the app. The unit would not pick up any satellites, the sky was clear, not a cloud, so I pressed continue to find satellite. This went on for a hour and it failed to pick up any satellites. I contacted customer service and they told me to change the settings from standard to urgent, for tracking, and next time I take her for a walk press track my walk and then when I get back from my walk it would tell me where the dog was for the next 3 hours. I changed the setting to urgent, put the device back in the middle of the lawn and tried for another half hour to locate satellites, to no avail. I contacted customer service again and requested to return the device, because it is useless to me. I have a GPS watch for tracking my running every day, I step out the front door, push the button and within 3 seconds it locks onto satellites ready for tracking. I returned the device and got a full refund, I then ordered a tractive 6 trackers for the dog, what a difference, I switched it on and it immediately picked up satellites while I was sat in the conservatory, yes I have to pay £5 per month subscription, the unit only cost me £40, but it's worth every penny, the software is better, the tracking works and there is also a light and a beeper on the device to lock in on her if she is buried in undergrowth or something once you get to her tracking location.
In short, I went for the pitpat because there was no subscription, which appealed to me, but it's useless if it doesn't work. After getting the tractive 6 I am more than happy, I don't know if pitpat sent me a device with a fault on the satellite location part of the device, or whether all units are the same, but I do not regret my decision to return it and get a tractive 6

Nathalie was so helpful when I had a problem with my 7 year old PitPat. She was polite, courteous, friendly and very knowledgeable. Thank you Nathalie. 🙏

Good service

Very good communication from the team at PitPat. Quick delivery too.

Excellent product does what is required with regards to locating my dog who always goes missing .

Responsive and helpful service department
Excellent product

The Customer service is the best I have ever experienced. Quick, friendly and very efficient. I use the tracker just for GPS to locate my dog in case she goes away in the woods and the function work goods. Very happy customer.

Bought a replacement as the one we got when we bought our pup Minnie seven years ago gave up the ghost. Great product, has been helpful, interesting and fun so got another without question. Ordering was easy, delivery very quick. Here’s to another seven years with PitPat and our Minnie 🐶

I got a response quicker than expected and the the person I spoke to was very helpful and thorough with troubleshooting options.

Quick and helpful response

Having a sprocker at 9 months,craving to get off the lead,and with the knowledge that they are prone to wander,she as now been of the lead for a week in the fields and woods,and even tho her recall is good,it as given me the confidence to let her roam,as the Pitpat signal is perfect even in woodlands.

Really helpful and cheery advisors on the phone

Great product and great customer service! I would highly recommend.

Our dog sitter/occasional walker gave us a tube of the biscuits as a get well present to our dog Wilson who had just had a back leg cruciate ligament op and was off his food and feeling very sorry for himself. He liked them soooo much I bought a bulk buy. This has helped us get him up and moving a bit and he is very happy about that 🤣

The beginning from ordering to setting up my pit pat where fantastic.

We have had pit pat tracker since Oct '25, encountered a connection problem jul 26, contacted Kennel HQ who quickly rectified the problem without whingin for extra treats. Well done, good doggies. Excellent service.

My young labrador has had a tracker since November 2024. It has been the best thing for both finding him when he went exploring on the farm when he was younger and now that he stays very much near at hand as a fun record of his exercise. He has just earned his latest badge for circumnavigation on England - 4971 miles !