I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... See more
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I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... See more
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A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... See more
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I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... See more
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Company details
Written by the company
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Contact info
120 Vantis, 92656, Aliso Viejo, United States
- 949-540-6752
- support@pixelfilmstudios.com
- pixelfilmstudios.com
4.2
Great
824 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good WORKING Programs!
Looking at the products I've purchased from Pixel Film Studios clearly indicates that I LIKE THEIR PRODUCTS. I've even purchased the Birthday and Christmas themed works! But most importantly, their products work. And when they don't (as update are always necessary) they have a live chat. Today I talked with Chloe who worked me through the solution. If you asked me a year ago, I'd tell their PFS Installer was wonky. But with the 2.0 update it works very well. Now we just a "Frequent Buyer" program!
March 8, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Avery! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received from our agent Chloe! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
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Excellent and easy to use plugins with…
Excellent and easy to use plugins with great customer service.
March 6, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your awesome feedback Malcom! We appreciate your support. Please reach out to us again if you need further assistance and we would be happy to help!
They are very nice very kind people…
They are very nice very kind people they have everything every plug thet you need,everything for your future YouTube or anything you want you can find there
January 31, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for the kind works Kevin! We hope you enjoy your plugins and if you ever have any questions please feel free to reach out to our support team! :)
I have become increasingly impressed…
I have become increasingly impressed with Pixel Film Studios. The fact that you can get instant real time support with their live chat is a HUGE plus. And the quality of the plug-ins has been terrific. I especially want to highlight how much I have enjoyed using FCPX Electric. Such a fan and easy to use product that looks fantastic! Keep up the fabulous work, gang.
February 27, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you Ian! We are happy to hear that you have had a positive experience with our support team and love to hear that you are enjoying FCPX Electric! We look forward to providing you and our fans with even more incredible plugins in the near future :)
Use Pixel FIlm Studio Support and forget UTube advisors
After upgrading my MAC OS to 13.1 Ventura,
many of my Pixel Film Studios had issues.
Inculding the excellent Stabilizer 2.0 which is a wonderful tool to stabilze shaky footage which is too shaky for the FCPX stabilizer. Anyhow I received a red screen and the PlugIn didn't function. I tried several advises I found on YouTube, like backdating the PlugInscripts etc. nothing worked, I even made things worse.
So I approached Pixel Support. They answered fast and gave me instructions based on screenshots they requested. After 2-3 exchanges were the support was very patient, the problem was solved! Very conviniet is the PFS APP.app which allows an easy install and uninstall of your plugins you have in your account at Pixelfilm studios. So a FAT Thumbs up for this supper support.
Ich lebe in Norddeutschland daher mochmals auf Deutsch:
Nach dem Upgrade meines MAC OS auf 13.1 Ventura,
hatten viele meiner Pixel Film Studios Probleme.
Inklusive dem klasse Plugin Stabilizer 2.0, die ein wunderbares Werkzeug, um shaky Filmmaterial, das zu wackelig für die FCPX Stabilisator ist zu stabilisieren ist. Jedenfalls bekam ich einen roten Bildschirm und das PlugIn funktionierte nicht. Ich habe verschiedene Ratschläge ausprobiert, die ich auf YouTube gefunden habe, wie z.B. das Zurücksetzen Backdating der PlugInscripts usw. Nichts hat funktioniert, ich habe die Dinge sogar noch schlimmer gemacht.
Also habe ich mich an den Pixel-Support gewandt. Sie antworteten schnell und gaben mir Anweisungen anhand von Screenshots, die sie anforderten. Nach 2-3 e-mails, bei denen der Support sehr geduldig war, war das Problem gelöst! Sehr überzeugend ist die PFS APP.app, die eine einfache Installation und Deinstallation der Plugins ermöglicht, die Sie in Ihrem Konto bei Pixelfilm Studios haben. Also ein FETTES Daumen hoch für diesen tollen Support.
February 22, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Hartmut! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
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Awesome customer support!
I needed to uninstall and reinstall numerous plugins after upgrading to a Silicon Mac. The customer support experience was the best I have experienced in a very long time. I am so relieved to have resolved the issue with a rep who listened to my responses and provided help perfectly at my level. I am now much more inclined to use PFS plugins, as I know they will work, and I can count on them. Kudos!
February 21, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you so much for your incredible feedback Scott! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! 😎⚡️ If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP! 👍
Overall good experience with the team and plugins
I'm not using all the plugins very often because I dont have time to it. But each time Mac has an update and something went wrong with the plugins due to that, the team has helped me to fixed the issues and keep my plugins running. So in general I have troubles and I'm quite fine with the service.
February 14, 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your honest feedback, E. Lopez! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
We hope you are still loving the plugins! 😀
Very helpful live chat
Very helpful live chat. Got my plug-in working super fast and easy.
February 8, 2023
Unprompted review
Reply from Pixel Film Studios
Glad to hear that we could help you out, Dean! Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac OS Specs, Version number, as well as some screenshots or a screen recording of the issue. This way we can get you up and running faster than you can say Pixel Film Studios! 😉
Please contact us again if you need any more help. Our Live Chat & Ticket support is available M-F 8 AM to 4 PM Pacific Time.
https://bit.ly/PFS_Support
Great Support!!
I am a customer since 2016 and certain plugins helped me a lot in various situations of workflows.
I just had a problem with an installer of a new plugin version and the support team helped me thoroughly and professionally to the solution so I can continue my workflow.
Thanks a lot Pixel Film Studios!
February 6, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your wonderful words, George! We appreciate your support and are glad to hear that you were able to get up and running fast thanks to the help of our customer service!
If you ever need any more assistance, please feel free to contact us again! 😊
https://bit.ly/PFS_Support
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PFS SUPPORT TO THE RESCUE!
What I first thought was an insurmountable problem (a plugin not working) was quickly and efficiently resolved by the very helpful PFS support team. 'Maps' is a great plugin and adds a nice touch to my FCPX travel projects. Maps and PFS are both highly recommended.
February 7, 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your feedback, Nige! 😁 We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
I do like most of the plug ins
I do like most of the plug ins, however sometimes they don't do exactly what I expect. For instance, I have a title plug in with movements. The title has to be a certain length or it won't do the movement it's supposed to do. I don't use it because it's typically too long. I wish I would have known that or I wound't have purchased it. Maybe that will get updated in the future. I've also had problems downloading things in the past, but with the new app, it seems like it went a little smoother. Overall, I do like having the option of using the plug ins and I keep coming back to look for more.
February 6, 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your honest feedback, Fun with the Millers! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
We hope you are still loving the plugins! 😀 Please contact us again if you need any more help. Our Live Chat & Ticket support is available M-F 8 AM to 4 PM Pacific Time.
https://bit.ly/PFS_Support
Plugins do not run on M2 Mac
Plugins do not run on M2 Mac. Probably not on M1 either as PFS website announces a free update "soon" for M1. The M1 processor has been around for more than two years... so what have they been doing at PFS? Hybernate?
I have been working with FCPX Maps 1.1 for a few years, which was cumbersome, but now it's over I guess.
I also have FCPX Motion Blur, which is advertised as M1 compatible. Forget it. Just red screens.
February 3, 2023
Unprompted review
Reply from Pixel Film Studios
Hey there Eddy, we're sorry to hear you're having issues with the plugins. If you're experiencing red screens with the plugins that are listed as Silicon compatible, please reach out to our customer support at https://bit.ly/PFS_Support. Our Live Chat is open from 8 AM to 4 PM Pacific Time from Monday thru Friday, and email tickets can be left with our chat bot at any point of the day for our agents to get back to you via Email once they are available!
We understand how it can be frustrating to wait for these updates. Our developers are working as fast as they possibly can to release Apple Silicon updates for our plugins. We've already got over 1000 of our products ready for Apple Silicon with more coming soon! As always, any Apple Silicon updates that are released are free to customers who own the current product.
We look forward to helping you soon! :)
I have been using the plug ins they…
I have been using the plug ins they make for Final Cut Pro for along time. They always work and are designed to help videographers life easier by using their products. Not only do they work, if you ever have an issue, they will help you get it right.
January 30, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your awesome feedback, Dale! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects!! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project! 🥂
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I had a tech issue and tech support was…
I had a tech issue and tech support was AWESOME! Walked me through the process and got me up in running in a few min.
January 30, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you so much for your incredible feedback Adam! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! 😎⚡️ If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP! 👍
The ONLY plugins I USE A+++ service
I have been using Pixelfilmstudio since 2019, the prices are amazing and the plugins are so user friendly. When i do need assistance with any plugin the help chat customer service is wonderful, Not only do they resolve my issue; but they are very patient. I would highly suggest Pixelfilm studio over any other companies due to theyre help team.
January 27, 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your feedback, April! 😁 We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
Pixel Film Studios has saved me a lot of time.
Pixel Film Studios has saved me a lot of time. It gives me a very exciting video production. Friends who have seen my videos are very amazed by my videos ^^ I wish you more dance plugins.
January 26, 2023
Unprompted review
Reply from Pixel Film Studios
We are grateful for the support, Akkarapat! 😊💖 We are so happy that you are satisfied with our products and have been using them to create awesome content!! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! 💸👍 We hope that you continue to enjoy our products! Best of luck on your future projects!! We know you're going to create great things! 😄
Thank You PFS
I have been using PFS plugins for several years in my works. PFS Much success. Whenever I have a problem, they solve my problem quickly by chatting with a live representative. Thank you PFS
January 25, 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your kind words, Yusuf!! Our customer service agents are always trying their best to get you up and running in a flash! ⚡️Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System athttps://bit.ly/PFS_Support.. We would love to help! 🥰
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Super customer service!
I've been using PFS plug ins for several years on projects that I do for friends and family and they add so much to the production. Easy to use and lots of fun! Today some of my plug-ins randomly stopped working. I did a chat and got an immediate response from a live agent. They gave me a link to run a quick reinstall and as if by magic they are all up and running! Woo Hoo!
January 25, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your awesome feedback, Norma McGraw! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects!! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project! 🥂
I have to say customer service is quick…
I have to say customer service is quick to answer and they do deliver. This is the second time and they have helped.
January 18, 2023
Unprompted review
Reply from Pixel Film Studios
Thank you so much for your incredible feedback Bishen! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! 😎⚡️ If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP! 👍
excellent customer service
I own several PFS plug ins and work great, errors happen sometimes so I contacted the technical team and it was actually an error on my part, but they managed to fix and explain the situation to me, very helpful polite and informative.
January 17, 2023
Unprompted review
Reply from Pixel Film Studios
Your review means the world, Chris! Thank you for your support! We hope that you continue to enjoy your plugins, and if you encounter any more issues or just have a question, feel free to contact us again! We are here to help! 😊
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