Pixella.ai Reviews 

3,826
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,185 reviews, reviewers had a great experience with this company. Customers consistently find the product easy to use, often achieving excellent results quickly. Many praise its ability to create modified photographs, enhance images, and restore old photos with high quality, frequently matching their specific prompts and expectations. However, some customers also noted significant issues with subscriptions and payments. Many reported issues with being signed up for monthly plans after an initial purchase, with charges appearing without sufficient communication regarding consent or billing. Reviewers frequently struggled with unclear subscription pricing and felt automatic renewals were inadequately communicated, leading to unexpected charges.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the image generator fantastic, easy to... See more

Subscription

Reviewers mention significant dissatisfaction with the subscription process, often reporting that they were... See more

Payment

Reviewers highlight negative aspects of payment, with many customers reporting unexpected charges and... See more

Product

Customers consistently note positive experiences with the product, praising its effectiveness in image... See more

Price

Consumers find price to be ambiguous, with many initially attracted by low offers like $0.99 or $1.49 for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally excellent, but cannot successfully make more than one AI edit at a time, e.g. change font, and colour cannot be done at the same time without strange responses. That said, it did get me to t... See more

Rated 4 out of 5 stars

I used the .99 offer to try out the program. I decided not to use it. However, I didn’t see the fine, light grey print at the bottom of the invoice indicating I had 5 days to cancel before a $49.9... See more

Rated 4 out of 5 stars

I wanted to do some very specific tiny touch ups and needed to do it manually but I could not see how I could do that, only able to use AI. GREAT program though!

Rated 4 out of 5 stars

tried this for simple image editing and basic photoshop shortcuts and found it to be easier with more accurate results than other free tools


Company details

  1. Business to Business Service
  2. Graphic Designer
  3. Web Hosting Company
  4. Website Designer

Written by the company

Branding Made Easy. Launch and grow your dream business with Pixella. Creating a logo for your side hustle or small business has never been easier! Generate recognizable and memorable logo designs by yourself without needing to hire a designer or become one yourself. Create unlimited professional designs with AI.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(3,826)

3,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am genuinely shocked at the automated…

I am genuinely shocked at the automated response for unknowingly being signed up for a subscription after paying for a single photo.
They will not refund.
This is mischievous behaviour.
Do better!
Ripping people off is not a way to build a business that has good tech.
This happened with wisely and they refunded immediately.
Honestly disgraceful.

July 2, 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Hi Michele,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we would like to look into this properly.

We have sent you a request for more information through Trustpilot so we can locate your account and review what happened. Please share the requested details there, and our team will investigate the case as soon as we receive them.

Kind regards,
Pixella team

Rated 1 out of 5 stars

SCAM !! deserves 0 stars

I used the service once and payed around 70p for a university work placement as i needed a singular picture for work and payed it myself, it did not do what i needed it to do then subsequently a few weeks later for the past 2 months has taken almost £40 from my bank account each month which i in absolutely no way consented to or agreed to, so have been left short of near £80 as they have stolen my money and i did not use the services ever again after the initial 70p payment. I emailed them regarding this and requested a refund to which they have been a nightmare offering me a year free access and denying me of my money back as they gave me ‘tokens’ to use, however as i’ve not used the app i’m unsure how i could have used these tokens up. Absolutely appalling do not use this website it’s a complete and utter scam and not worth it they will steal your money. If you know how to eventually receive a refund i’d be grateful as they have been impossible via email being inconsiderate and ignorant regarding the situation. i’ve sent them many emails asking for a refund and they continue to offer me a year free access which i’ve made apparent i do not want and is useless to me, unsure how to unsubscribe from something i didn’t know i was signed up to!
Update!
only after writing a negative review did they decide to refund me after ignoring my various emails, however although they seemed to acknowledge they essentially just took my money they are only giving me the last deducted payment when they took two, which i am grateful to get half my money back, however that’s still almost £40 i am owed by them and they won’t give it back which is still appalling! They also asked if i was willing to change my review due to this change in circumstances yet for me the problem still stand slightly as they still have now just half the amount of money off me they had previously! All feels very unfair

July 1, 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Hi Emma,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we would like to look into this properly.

We have sent you a request for more information through Trustpilot so we can locate your account and review what happened. Please share the requested details there, and our team will investigate the case as soon as we receive them.

Kind regards,
Pixella team

Rated 1 out of 5 stars

I tried to communicate respectfully…

I tried to communicate respectfully with this company regarding the $39.99 charge on my credit card. I have no memory of signing up for a subscription and/or a trial. I asked for consideration and maybe a partial refund for the fees as I am on a fixed income. They said no and that the info is clear on their site after a 7 day trial. Wow, most companies not involved in foolery will at least give you a partial refund. They have collected $239.94 from me. Buyer beware!

June 30, 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Hi Sue,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we would like to look into this properly.

We have sent you a request for more information through Trustpilot so we can locate your account and review what happened. Please share the requested details there, and our team will investigate the case as soon as we receive them.

Kind regards,
Pixella team

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