Pixella.ai Reviews 3,556

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,026 reviews, reviewers had a great experience with this company. Many customers found the product to be highly effective, delivering exactly what was promised and enhancing images in a professional and realistic manner. People appreciated its ease of use, with many describing the process as intuitive and simple, even for those less tech-savvy. The tool consistently provided great results, transforming blurred or scratched photos into high-quality images quickly and efficiently. However, some customers were not happy with unexpected charges and subscriptions. Many reported being charged for subscriptions they never knowingly authorized, often after a trial period or a one-time purchase. These charges, sometimes significant, appeared without clear consent or transparent explanation, leading to dissatisfaction and refusal of refunds. Some people also felt that the pricing structure was unclear, especially regarding credits and ongoing plans.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the platform very easy to use for tasks... See more

Payment

Customers consistently note negative experiences with payment, primarily due to unexpected subscription... See more

Subscription

Reviewers mention significant dissatisfaction with the subscription process, frequently reporting unexpected... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting unexpected charges for... See more

Product

Clients share positive opinions on product, highlighting its effectiveness for creating and enhancing images,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally excellent, but cannot successfully make more than one AI edit at a time, e.g. change font, and colour cannot be done at the same time without strange responses. That said, it did get me to t... See more

Rated 4 out of 5 stars

I wanted to do some very specific tiny touch ups and needed to do it manually but I could not see how I could do that, only able to use AI. GREAT program though!


Company details

  1. Business to Business Service
  2. Graphic Designer
  3. Web Hosting Company
  4. Website Designer

Written by the company

Branding Made Easy. Launch and grow your dream business with Pixella. Creating a logo for your side hustle or small business has never been easier! Generate recognizable and memorable logo designs by yourself without needing to hire a designer or become one yourself. Create unlimited professional designs with AI.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(3,556)

3,539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Purchased a $2 image and next thing I have $65 being deducted from my credit card each month. Luckily after I flagged with the bank they halted the transactions as known scam artists.

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Scam artists

Scam artists. If you think you've downloading a single image and will only get charged US$1.50, wait a few days for your bank to alert you that they've additionally charged you $73 for a "subscription" you never wanted or agreed to have. Fortunately, my bank has previous experience of them doing this so has all their transactions automatically flagged as suspicious.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

I signed up for a $0.99 trial and use…

I signed up for a $0.99 trial and use it just once.Unfortunately i was later charged $49.99 for a full subscription. After discovering the charge, I immediately contacted support and requested a refund. While they canceled the subscription, they refused to refund the charge and only offered continued access to the service.
Be careful not to end up in the same situation I did. Make sure you fully understand the automatic renewal terms before signing up. Also, don't expect a fully featured product—many of the capabilities you might actually need require additional paid credits or extra purchases beyond the subscription.
My experience was disappointing, and I encourage potential customers to carefully review the pricing and renewal terms before subscribing.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

They will get you!

They will get you!

If you subscribe and pay for a week, you get hit with money disappearing from your account. My last one was $49.99 US. I asked for a refund and they said in a kind way ‘no’.

So in a week after paying $1.49 initially, thinking it’s a great deal, they withdrew a further $10.99 a day later, then $49.99.

They are excellent at fleecing you for your money.

Be aware of Pixella.ai

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Beware scammers.Tricked me into a99c…

Beware scammers.Tricked me into a99c introduction offer and almost immediately tried to bill me for 49.99 although my bank have blocked them they are continually trying to debit my account

June 4, 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Hi Adrian,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we would like to look into this properly.

We have sent you a request for more information through Trustpilot so we can locate your account and review what happened. Please share the requested details there, and our team will investigate the case as soon as we receive them.

Kind regards,
Pixella team

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