Pixella.ai Reviews 3,163

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,793 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product's capabilities, finding it easy to use and effective for various image enhancement and generation tasks. Many appreciate the quick and satisfactory results, especially for restoring old photographs, creating logos, and generating new images. The user experience is frequently described as smooth, fast, and intuitive, allowing people to achieve their desired outcomes efficiently. However, a significant number of people expressed dissatisfaction with the payment and subscription system, citing unexpected charges for subscriptions they did not intend to create or forgot to cancel. Some reviewers reported issues with billing transparency, including hidden subscription terms, incorrect charges, and a lack of clear communication or billing history. There were also complaints about the

What people talk about most

User experience

Users describe positive interactions with user experience, finding it easy to use and helpful for image... See more

Payment

Clients share negative opinions on payment, with many reporting unexpected and unauthorized charges for... See more

Subscription

Customers consistently note negative experiences with subscription, often reporting unexpected charges for... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing frustration over unexpected charges and... See more

Product

Customers generally express satisfaction with the product, highlighting its ability to generate and upscale... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product has great potential but is still fairly limited. The background neutralizing functionality is what I used most - and it is exceptional. The support team is great, too, though I didn't nee... See more

Rated 4 out of 5 stars

I submitted a picture to enhance the resolution and the process was quick and satisfactory. It was a bit of extra effort to cancel the auto renewal of the subscription which is the reason for not giv... See more

Rated 4 out of 5 stars

I have had a faded copy of an old photograph andthis enhancement is just wahtI needed.

Rated 4 out of 5 stars

It's not so intuitive for people new to AI and this platform. But I got what I needed eventually. Beautiful finished product. Really happy with it so far.


Company details

  1. Business to Business Service
  2. Graphic Designer
  3. Web Hosting Company
  4. Website Designer

Written by the company

Branding Made Easy. Launch and grow your dream business with Pixella. Creating a logo for your side hustle or small business has never been easier! Generate recognizable and memorable logo designs by yourself without needing to hire a designer or become one yourself. Create unlimited professional designs with AI.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

*EDITED below. Scam! Shady and deceitful tactics

***EDITED - the company did end up responding quickly and refunding me for all of the monthly subscriptions they had pulled without issue, which was nice to see. Increasing to 3 stars for that reason. I still think it’s extremely shady how they do this hidden subscription with no monthly receipts to flag you. For that reason, I cannot recommend.

This company is a scam - shady and deceitful. They have been charging me $40/month for 6 months for a subscription I never signed up for, nor have I received any email notifications of recurring transactions at such an astronomical rate. I have one $1.49 transaction in my emails that I had to dig for and have no knowledge of ever using or signing up for. Do NOT fall for their devious tactics. Makes me sick.

May 31, 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Dear Leese,
Thank you for taking the time to share your feedback and also for updating your review.

We’re glad to hear the matter was resolved and that the refunds were processed for you.

We’re sorry to hear that your experience overall felt confusing, and we understand your concern regarding billing visibility and notifications.

Please note that subscription details, including pricing, renewal terms, and billing frequency, are presented during the purchase process and require user confirmation before activation.

Should you have any questions or require assistance, don’t hesitate to reach out to us at support@pixella.ai.

Best regards,
Pixella Support Team

Rated 4 out of 5 stars

While I love the recreation of my…

While I love the recreation of my image, I do feel we should have the option to change photos if we'd like to especially if we paid for services so that should definitely be updated. But thank you for your services, my photo is still beautiful and I didn't even have to hire a professional photographer and spend hundreds of dollars for one image simple image so thank you.

June 2, 2026
Rated 4 out of 5 stars

Prompt refund! Excellent!

I downloaded the app to play around with, it made a photo I really liked, but had to pay 1.49 to remove watermark. Which I paid, not realizing a few short days later I would be charged 49.99 for a monthly subscription. I contacted them and explained and the refund was issued with in minutes of my email being sent.
Great app. But offer an option to just pay for per photo, no subscriptions.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Unintential subscription (refund)

After unintentionally subscribing, I contacted support regarding the possibility of a refund. Their response was very quick, professional and helpful. They cancelled the subscription and took the necessary steps to ensure a satisfactory solution.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Absolutely unprofessional service!

They put advertisements about service which looks pretty nice on the start, you press to pay like 0,90 euro for trial and then - ooops, you charged in 1 week with 50€ per month for subscription on this platform.

When you will contact them, it would be fast and pleasant reply, buuuut - they very sorry, but cannot proceed with refund, because “like you take responsibility and subscribe them”.

But - the most important that they didn’t inform anywhere during this process on the start that they will take a charge for this, and 50 💶 for month. It is unbelievable, although another applications mostly even free.

So, scam!
Avoid it please ❗️❗️

June 2, 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Dear Reviewer,
Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience and understand your frustration regarding the billing expectations and how the offer was perceived.

Please note that subscription details, including pricing, trial duration, and renewal terms, are clearly presented during the purchase process and require user confirmation before activation.

Please reach out to us at support@pixella.ai so we can review your case and assist you personally.

Best regards,
Pixella Support Team

Rated 1 out of 5 stars

🚨 SCAM ALERT ‼️ BE AWARE OF THE SMALL LETTERS! ‼️

BE AWARE OF THE SMALL LETTERS!

You might pay a small deposit for a week trial but it’s eventually a SCAM! They have well hidden small letters that you are signing up for a subscription.

You never see that, you are never informed by email or anything. Your week trial eventually ends and with no notice, you are eventually charged 50€+ for a subscription you never realised you signed up and although you cancel it right away and you contact them about this mistake l, they tell you that a refund is not possible. DEFINITELY A SCAM COMPANY! BE AWARE!

June 1, 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Dear Michalis,
Thank you for your detailed feedback.

We’re truly sorry to hear that you feel this way, and we apologize for any misunderstanding.

The charges are applied with the user’s consent. The terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. Any charges can occur only after confirmation from the customer's side.

Please reach out to us at support@pixella.ai so we can review your case and assist you personally.

Best regards,
Pixella Support Team

Rated 5 out of 5 stars

Pixella AI review

This is my first time using Pixella. Most of the images that I will be making are going to be characters for films that I am working on and the first one came out great! :D I will have to remove one of the objects in the background part of the scene the character is in. But other than that it's great!...

June 2, 2026
Rated 1 out of 5 stars

I used them once as a free trial

I used them once as a free trial. A week later I was billed $70 monthly subscription. When I disputed signing up for a subscription, they told me the conditions state that I would be charged a subscription. I was unaware of this as this was not obvious anywhere. I cancelled the subscription but they refused refunding the $70 but said I could have full access to the site until June 23, 2026. Surprise, surprise! I can't even log into the site anymore. They have stolen $70 from me and I have nothing. AVOID! AVOID! LIKE THE PLAGUE!

May 24, 2026
Unprompted review
Pixella.ai logo

Reply from Pixella.ai

Dear Leon,
Thank you for sharing your feedback and taking the time to write to us.

We’re sorry to hear about your experience and understand how frustrating it can be when access and billing expectations don’t feel clear.

Please note that subscription details, including pricing, trial duration, renewal terms, and access conditions, are clearly presented during the purchase process and require user confirmation before activation.

We also understand your concern regarding access after cancellation and would appreciate the opportunity to review your case in detail to clarify what happened.

Please reach out to us at support@pixella.ai so we can review your case and assist you personally.

Best regards,
Pixella Support Team

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