While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and suitability for petite individuals, often highlighting the perfect fit and design. Many people appreciate the efficient delivery service, noting that items arrive quickly and as expected. However, some customers have expressed dissatisfaction with the sizing, finding it inconsistent or smaller than anticipated, which occasionally leads to the need for returns. While many find the return process easy, a few people have reported difficulties or issues with the reimbursement process.

What people talk about most

Product

Clients share positive opinions on product quality and fit, especially for petite sizing. Many reviewers... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the good quality of items, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

Order

Customers had ambiguous experiences with order. While many reviewers found the ordering process easy and... See more

Return policy

People report ambiguous experiences with the return policy. While some customers found the return process... See more

Based on these reviews

Rated 4 out of 5 stars

I bought a pair of really lovely trousers from Pixie Girl, they fitted me perfectly. I would recommend this Company, their Clothing is reasonably priced and well made, they keep in touch with details... See more

Rated 4 out of 5 stars

Customer service excellent sorted issue out with delivery above and beyond. Shame there's not more shorter than 27" trousers and jeans. Sent return see how that goes???

Rated 4 out of 5 stars

This is my first time ordering from pixie girl. I am very petite and find it very hard finding fashionable clothing, especially trousers, that suit my height. I am so glad I googled and took a chance... See more

Rated 4 out of 5 stars

Perfect length kick flare leggings for 5ft person. I bought a teddy fleece 2 size bigger it was lined and it was generous but not too over sized. First time ordering for here would purchase again.... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Shoe Store

Written by the company

PixieGirl is the go-to for petite women’s fashion that fits. Made exclusively for women 5’3 and under and available in sizes 6-20, PixieGirl offers a mix of high street fashion and everyday essentials made for smaller frames. From petite dresses and tops to petite jeans and trousers with leg lengths up to 27” leg length, find it all at pixiegirl.com


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

I ordered the dress in a size 12 which…

I ordered the dress in a size 12 which is my normal size... it wouldn't go near me... too small. I loved the dress so i reordered it again in a size 16... that was too small as well.
I've had a number of dresses from pixie girl and they normally fit well but this one was very disappointing

December 7, 2025
PixieGirl logo

Reply from PixieGirl

We appreciate you sharing your experience. We're sorry the dress didn't fit as expected, especially since you've had good experiences with our dresses before. We'll review the sizing of this dress to ensure consistency. Thank you for bringing this to our attention.

Advertisement
Rated 1 out of 5 stars

Never received the order

Never received the order. I have contacted three times without any reply or refund. Awful.

December 5, 2025
PixieGirl logo

Reply from PixieGirl

We regret that your order was not received, and we apologize for the lack of communication. We're looking into this right away. Thank you.

Advertisement
Rated 1 out of 5 stars

Still waiting on refund and can’t get…

Still waiting on refund and can’t get through. Customer services won’t answer my emails not sure where to go next?

December 24, 2025
Unprompted review
PixieGirl logo

Reply from PixieGirl

We're very sorry to hear that you're still waiting for your refund and having trouble reaching us. We'll look into this right away to see how we can assist you.

Rated 5 out of 5 stars

PixieGirl always deliver

PixieGirl always deliver, no more long leg trousers I have to cut off or trun up. No more Ape long sleeves I have to turn up.
Excellent service, quick deliveries, always on the day you chose.
Good selection of items.
So glad I found them, opened up a new wardrobe for me - only 5.2.

5*

December 9, 2025
Advertisement
Advertisement
Rated 1 out of 5 stars

Pixie girl still chasing my refund so…

Pixie girl still chasing my refund so frustrating never delivered my trousers and still no refund even though I was promised this last Monday 15/12 the automated service never works phones are never answered this is totally appalling never never never use this company.

December 15, 2025
Unprompted review
PixieGirl logo

Reply from PixieGirl

We regret to hear about the trouble you've experienced with your order and the refund process. We appreciate you bringing this to our attention. We're looking into the matter to see how we can improve our service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look