Reply from Pixum SE
Stort tack för det! Glada att du gillar resultatet. 😊
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Company details
Written by the company
Pixum är en av de ledande online-fototjänsterna i Europa. Pixum erbjuder produkter av högsta kvalitet, som Pixum fotoboken, Pixum fototavlan eller Pixum fotokalendern, tillsammans med den bästa kundtjänsten och en inspirerande shopping-upplevelse. Därmed hjälper fototjänsten alla kunder att bevara, dela och njuta av deras finaste foto-minnen. Pixums kunder kan skapa och beställa sina fotoprodukter oberoende var de än befinner sig - via mobilen i Pixum Appen, på Pixums hemsida, eller i den kostnadsfria Pixum Fotouniversum-programvaran. Både Pixums produkter och Pixums kundtjänst har vunnit flera olika priser. Företaget som grundades år 2000 har sitt huvudkontor i Köln i Tyskland och har mer än 160 anställda.
Contact info
Industriestrasse 161, 50999 Köln, Köln, Germany
- service@pixum.com
- www.pixum.se
4.2
Great
502 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Delivery time is a joke!
Delivery time is marketed as 3-5 days, but in reality it is 3-5 WEEKS, with no transparency in when the delivery will arrive. All communication is via bullshit AI response.
June 1, 2026
Unprompted review
Reply from Pixum SE
Hi, we are truly sorry to hear about this. A delivery time of several weeks is far below our standard, and you should never have to deal with automated answers when looking for real updates on a delayed order.
Please reach out to us directly with your order number via phone 0104969898 or mail: service@pixum.com
Kind regards,
The Pixum Team
Outstanding products and reliable! Recommend
Great! I love their products and service, everything is so nice. I’ve ordered several times from Pixum and I can highly recommend it. Their customer service is outstanding - there was a mistake with my first delivery and they didn’t hesitate to send a new version within a couple of days free of charge. And while all this was going on they were super helpful via mail at all time. The photos and photo books are of very high quality, just lovely. If you’re looking for a reliable photo supplier - pixum it is!
June 29, 2024
Unprompted review
The puzzle was nice!
The puzzle was very cute, and the customer service was very responsive. Thank. you!
September 1, 2020
Unprompted review
Photo sizes are a lottery...
The photo quality is good but Pixum don't allow you to select the dimensions of your photos (only the length of 1 side) and won't tell you the size they are going to be before purchasing!!! So I have ended up with lots of photos of a non-standard size that won't fit into standard (IKEA) frames, so I can't use them.
February 11, 2020
Unprompted review
Reply from Pixum SE
Hi Baz J Devon,
we are sorry that you are not happy with your purchase. Please contact our customer service to register a complaint.
Regards
Margareta from Pixum
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My order was not delivered
My order was not delivered. They are not trust
August 15, 2018
Unprompted review
Reply from Pixum SE
Hej Hakan,
vänligen kontakta vår kundtjänst på e-post service@pixum.com
Så vi kan ta reda på var dina varor har blivit.
Tack
Claus
The packaging was insufficient
The packaging was insufficient. My poster therefore got damaged. Also the print scaling was not good.
April 13, 2018
Unprompted review
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