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Company details

  1. Photo Printing Service

Written by the company

Pixum är en av de ledande online-fototjänsterna i Europa. Pixum erbjuder produkter av högsta kvalitet, som Pixum fotoboken, Pixum fototavlan eller Pixum fotokalendern, tillsammans med den bästa kundtjänsten och en inspirerande shopping-upplevelse. Därmed hjälper fototjänsten alla kunder att bevara, dela och njuta av deras finaste foto-minnen. Pixums kunder kan skapa och beställa sina fotoprodukter oberoende var de än befinner sig - via mobilen i Pixum Appen, på Pixums hemsida, eller i den kostnadsfria Pixum Fotouniversum-programvaran. Både Pixums produkter och Pixums kundtjänst har vunnit flera olika priser. Företaget som grundades år 2000 har sitt huvudkontor i Köln i Tyskland och har mer än 160 anställda.


Contact info

4.1

Great

TrustScore 4 out of 5

488 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding products and reliable! Recommend

Great! I love their products and service, everything is so nice. I’ve ordered several times from Pixum and I can highly recommend it. Their customer service is outstanding - there was a mistake with my first delivery and they didn’t hesitate to send a new version within a couple of days free of charge. And while all this was going on they were super helpful via mail at all time. The photos and photo books are of very high quality, just lovely. If you’re looking for a reliable photo supplier - pixum it is!

June 29, 2024
Unprompted review
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Rated 2 out of 5 stars

Photo sizes are a lottery...

The photo quality is good but Pixum don't allow you to select the dimensions of your photos (only the length of 1 side) and won't tell you the size they are going to be before purchasing!!! So I have ended up with lots of photos of a non-standard size that won't fit into standard (IKEA) frames, so I can't use them.

February 11, 2020
Unprompted review
Pixum SE logo

Reply from Pixum SE

Hi Baz J Devon,
we are sorry that you are not happy with your purchase. Please contact our customer service to register a complaint.
Regards
Margareta from Pixum

Rated 1 out of 5 stars

My order was not delivered

My order was not delivered. They are not trust

August 15, 2018
Unprompted review
Pixum SE logo

Reply from Pixum SE

Hej Hakan,

vänligen kontakta vår kundtjänst på e-post service@pixum.com
Så vi kan ta reda på var dina varor har blivit.

Tack
Claus

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