Plainjane Reviews 16,681

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the quality of the products, often highlighting their effectiveness and excellent value. Many appreciate the competitive pricing, noting that it allows them to try new items or save money compared to other options. The delivery service is frequently praised for being quick and reliable, with many orders arriving on time or even earlier than expected. However, some people were dissatisfied with the shipping process, citing delays and issues with expedited shipping not meeting expectations. A few customers also reported receiving incorrect or incomplete orders, and some expressed concerns about product information and quality assurance. Additionally, a small number of reviewers found certain products to be harsh, ineffective, or not matching their online descriptions.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality and effectiveness... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping, quick delivery... See more

Order

Reviewers mention positive feedback about order. Many customers report that their orders arrived quickly and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that prices are reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Obsessed with any product Plainjane has to offer! The flower is perfect, their body butter smells and feels amazing! I also love their facial hemp oil because it’s super lightweight on my sensitive sk... See more

Company replied

Rated 5 out of 5 stars

I tried the peppermint hemp oil salve after a day of teaching back to back yoga classes. There was an immediate calming of my muscles, but also an over all pain relief. My mom who has arthritis used i... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure dealing with the efficiency and politeness of the representatives of plain Jane. The quality of products is outstanding as well with quick delivery and no runaround also current COAs... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and half the price we had been paying locally. The savings allowed us to try a new product and both cost less than the one we were using before. Shipping is quick! Very satisfied and... See more

Company replied


Company details

Written by the company

We offer the best CBD flower and other products at the best prices. We have a large selection and consistent high quality. We search far and wide to find the best hemp flower farms in the US. We're located in the hemp capital of the US in Southern Oregon. We negotiate large purchases to get you the best price. For the same quality, you will always get the best price with Plain Jane. Instead of spending our money on fancy marketing, we pass the saving directly to you. Hemp CBD flower should not be a luxury good. It should be affordable and accessible. That's our mission here at Plain Jane.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Such a great smoking alternative

Such a great smoking alternative

July 16, 2025
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Reply from Plainjane

Hi Devin,
We’re glad you think so! It’s awesome to hear our products are a great alternative for you.

Rated 5 out of 5 stars

Aboslutely 10/10 hands down

Aboslutely 10/10 hands down. Couldn’t say anything better 👏🏻💯💯💯

July 19, 2025
Unprompted review
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Reply from Plainjane

Hi Jacqueline,
Thank you so much for the love and support! We’re thrilled to hear that you’re enjoying everything — 10/10 means a lot to us!

Rated 5 out of 5 stars

CBD Salve

I got a couple CBD salves for various aches and pains. I drive a lot for work so I have lots of pain in my hips. The salves isolated the pain and also soothed it. Who needs a heavily taxed dispensary topical when Plain Jane has the best ones?!

June 16, 2025
Unprompted review
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Reply from Plainjane

Hi Danni,
Thank you for your great feedback! We’re glad to hear our CBD salves are helping with your aches and pains, especially during those long drives. It means a lot that you trust Plain Jane for quality and value. We appreciate your support!

Rated 5 out of 5 stars

Love their CBD!

I got the full spectrum CBD oil and it really does help me calm down and sleep. And the CBD solvent balm helped significantly with mosquito bites with itching and inflammation.

June 23, 2025
Unprompted review
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Reply from Plainjane

Hi Abby,
Thank you for sharing your experience! We’re happy to hear the full spectrum CBD oil is helping you relax and sleep, and that the solvent balm provided relief for mosquito bites. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

10/10

Very quick updates on shipping, tracking and delivery! Loved how discreet everything was and how nicely packaged everything was. Product very nice and can’t wait for my next purchase! Easy communication too.

June 19, 2025
Unprompted review
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Reply from Plainjane

Hi Gabriela,
Thank you for the fantastic review! We’re glad you appreciated the quick updates, discreet packaging, and easy communication. We look forward to your next purchase!

Rated 5 out of 5 stars

great product!!

great product!!! love me some cbd to wind down

July 15, 2025
Unprompted review
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Reply from Plainjane

Hi Baylee,
Thanks so much! We’re happy to hear you’re enjoying our CBD to help you unwind. Appreciate your support!

Rated 5 out of 5 stars

Really late delivery

Delivery was late but Jhen took care of it.

July 9, 2025
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Reply from Plainjane

Hi James,
Thank you for your feedback! We’re glad Jhen was able to assist you and resolve the delivery issue. We appreciate your patience and support!

Rated 5 out of 5 stars

I loveeee frosty og!

I loveeee frosty og!! This has kept me very calm and collected!! This is honestly what I smoke before I lay down for the night and it’s such a nice feelings .

July 3, 2025
Unprompted review
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Reply from Plainjane

Hi Aja,
Thank you so much! We’re thrilled to hear Frosty OG helps you feel calm and relaxed before bed. It’s one of our favorites too! We appreciate your support and hope it continues to bring you that nice, peaceful feeling every night.

Rated 5 out of 5 stars

High quality and great prices

Website is easy to navigate, you can easily see the certificates of analysis for anything you buy, and the prices are great. Like really good, so it naturally became my #1 spot to get hemp.

July 9, 2025
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Reply from Plainjane

Hi Ruben,
Thank you for your kind feedback! We’re glad you find our website easy to use and appreciate the transparency with our certificates of analysis. It’s great to hear that our prices and quality have made us your go-to source for hemp. We truly appreciate your support!

Rated 5 out of 5 stars

CBD dog treats for the win

So my baby girl ( fur baby) is terrified of loud noises, these lovely ladies sent me some peanut butter CBD dog treats for her and i wanted to put them to the test. I live in Cape Canaveral, Fl if you know anything about this area you know that there are 100’s of rocket launches going on and of course because we are so close to it we hear it all. My girl hates them all, along with fireworks and a recent airshow on the beach she was not a big fan of so it really gave me a good opportunity to really see how well they work. And let me tell you, AMAZINGG shes such a picky girl and always gets so excited when she sees the bag and the most mello girl youve ever seen after she doses. Thank you so much ladies for helping my baby girl we both appreciate it🫶🏻❤️

July 12, 2025
Unprompted review
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Reply from Plainjane

Hi Starla,
Thank you so much for sharing this wonderful story! We’re thrilled to hear the peanut butter CBD dog treats are helping your fur baby stay calm during those loud rocket launches and events. It means a lot to us to know our products can make a difference for both you and your pup. We appreciate your kind words and support!

Rated 5 out of 5 stars

Relaxing and helps me sleep comfortably.

Great Strain. Relaxing and helps me sleep comfortably.

July 10, 2025
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Reply from Plainjane

Hi Myra,
Thank you for your feedback! We’re glad to hear the strain is helping you relax and sleep comfortably. We appreciate your support!

Rated 5 out of 5 stars

good selection fair price

good selection, good quality fair price have purchased off of them a few times always a good outcome

July 17, 2025
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Reply from Plainjane

Hi Bud,
Thanks for your kind words! We’re happy to hear you appreciate our selection, quality, and fair pricing. We look forward to continuing to provide you with great products and service!

Rated 5 out of 5 stars
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Reply from Plainjane

Hi Joshua,
Thank you for your positive feedback! We’re glad you’re happy with the product quality and prices. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Good experience.

Good selection and reasonable prices.

July 16, 2025
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Reply from Plainjane

Hi Ronald,
Thanks for the great feedback! We’re happy to hear you enjoyed our selection and pricing. We appreciate your support!

Rated 5 out of 5 stars

We originally had a delivery issue but…

We originally had a delivery issue but the people at Plain Jane were super nice about the entire situation and worked with me to fix the problem!! I finally got my product and I absolutely loved it, thank yall so much for the opportunity to review your products!

July 9, 2025
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Reply from Plainjane

Hi Hunter,
Thank you so much for sharing your experience! We’re glad we could help resolve the delivery issue and that you’re loving the product. We truly appreciate your patience and your kind words — they mean a lot to us!

Rated 5 out of 5 stars

You shipping time is better now

You shipping time is better now. I appreciate the effort you have put into making my life easier. Of course the product is always great.

July 11, 2025
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Reply from Plainjane

Hi Ken,
Thank you for noticing! We’re happy to hear our improved shipping times are making a difference. We appreciate your continued support and kind words about our products!

Rated 5 out of 5 stars

Right on time.

Right on time.

July 9, 2025
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Reply from Plainjane

Hi Lyric,
Thank you! We’re glad your order arrived right on time. We appreciate your support!

Rated 5 out of 5 stars

I really enjoyed trying these products

I really enjoyed trying these products! I love my topical balm, and the flower left me feeling so calm and happy. 10/10 experience

July 15, 2025
Unprompted review
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Reply from Plainjane

Hi Julianna,
Thank you for the wonderful feedback! We’re thrilled to hear you enjoyed the topical balm and that the flower helped you feel calm and happy. We appreciate your support and look forward to serving you again!

Rated 4 out of 5 stars

I love their CBD but be aware THEY DO…

I love their CBD but be aware THEY DO NOT HONOR PRIORITY SHIPPING! It says on their website that they do, but they actually dont. When I confronted them on it, they gave me some word salad run around even though I could literally prove to them that my priority shipping order was taking longer than any other order i placed before when i didnt pay for priority shipping

Love the products, not a huge fan of the customer service. Patronizing and gaslighting seem to be their modes of communication

July 15, 2025
Unprompted review
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Reply from Plainjane

Hi Violet,

Thank you for sharing your experience. We’re glad you love our CBD products, but we’re sorry to hear about the frustration with the shipping and customer service. We truly aim to honor our shipping commitments and provide clear communication.

Your feedback is important, and we’ll be reviewing your concerns to improve our service. To better assist you, could you please provide your order number? This will help us review your case and address your concerns more accurately. You can send it to hi@plainjane.com or reply here. We appreciate your patience and want to make this right.

Rated 5 out of 5 stars

Great prices and selection

Great prices and selection. Everything was smooth and easy. Would order again.

July 8, 2025
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Reply from Plainjane

Hi Pavel,
Thanks for the great feedback! We’re glad you enjoyed our prices and selection. Looking forward to your next order!

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