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Rated 1 out of 5 stars

They promised a $100 gift card when I signed up and then I called to check the status of it. They told me to call Dish's main number to check. Called Dish's main number and they said they have nothi... See more

Rated 1 out of 5 stars

Worst of any experience I have ever in my life endured, I was told she was an actual "DISH NETWORK" EMPLOYEE, NOT A "PLANET DISH" THIRD PARTY AUTHORIZED RETAILER!!! Nor was I advised in which I was go... See more

Rated 1 out of 5 stars

Can't cancel service, don't believe in buyers remorse. Internet stinks! TV programming is awful! Counting down the days till I can get out of this contract. Unable to write complete truth in review as... See more

Company replied

Rated 1 out of 5 stars

Ordered the online package of Dish and high speed internet. Dish showed up to install but knew nothing of Internet. Called customer service who said they didn't offer packages. I said I was online at... See more

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1.7

Bad

TrustScore 1.5 out of 5

76 reviews

5-star
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Rated 4 out of 5 stars

It took 3 trips for the dish to be installed

I dont think the first two installers wanted the job. The 3rd person was great . He got down to business and got it all done in the afternoon. He was pleasant and knowledgeable. Answered my questions and was highly efficient even with some glitches with equipment.

January 18, 2017
Unprompted review
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Rated 1 out of 5 stars

Unreliable

Still after 2 weeks trying to get internet service. Staff gave incorrect info while signing up.

January 18, 2017
Unprompted review
Rated 5 out of 5 stars

I'm a fan

Dish was the right choice after having cable all my life. Less money and better picture quality.

January 18, 2017
Unprompted review
Rated 5 out of 5 stars

Dish is very good they let u look at show when ur dish been interrupet but can i make payment plan and i can some on 3 rd of feb.

They good u can still look at movie when ur dish is interrupted I will recommend dish to any one.but put it buck on I want make payment plan I can start paying on the 3ed Feb.please help me .thank you

January 18, 2017
Unprompted review
Planetdish logo

Reply from Planetdish

Hi Jeremaih,

If you'd like to speak with our customer service department, you can reach them by phone at 800-333-3474 or any of these other methods: https://www.mydish.com/support/contact

Best,
Taylor at Planet DISH

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Rated 2 out of 5 stars

Keeps going out not happy

Not happy with our service keeps going out please fix this problem

January 18, 2017
Unprompted review
Planetdish logo

Reply from Planetdish

Hi Rose,
Are you still having technical issues with your DISH Network service? If so, these steps might help you resolve it: https://www.mydish.com/support/complete-sig-loss

If you would like to speak with technical support directly, please call 800-333-3474 or chat online with a specialist here: https://dishnetwork.custhelp.com/app/chat/chat_launch/launchpage/11/p/272/p/272

Thank you,
Planet DISH

Rated 4 out of 5 stars

Technician and Communications

The Technicians were very kind and moved to get things taken care of as quickly as possible! The communication factor as to when the technician will be arriving on our scheduled appointment was informative right up until we got a call stating we had to reschedule! To me that was unacceptable and wrong and yes situations do arise this I understand but I had made arrangements to accommodate Friday then I had to be inconvenienced on Tuesday! The scheduling of your technicians and making appointments is a crucial factor! Thank you for your time!

January 18, 2017
Unprompted review
Rated 5 out of 5 stars

Great service.

Had a pleasurable experience working with dish!

January 18, 2017
Unprompted review
Planetdish logo

Reply from Planetdish

Thanks for sharing Zach! Glad you're enjoying DISH.

Best,
Taylor at Planet DISH

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Rated 1 out of 5 stars

Awful!! Experience wish I would have never signed up

Can't cancel service, don't believe in buyers remorse. Internet stinks! TV programming is awful! Counting down the days till I can get out of this contract. Unable to write complete truth in review as they won't allow it! So basically this review is a waste of time.

January 18, 2017
Unprompted review
Planetdish logo

Reply from Planetdish

Hi Deborah,

Could you let us know what you don't like about your TV programming? We would love to help you resolve this issue.

Thank you,
Taylor at Planet DISH

Rated 1 out of 5 stars

Offered a package price on Dish and high speed internet. After Dish installed, couldn't honor price or speed of Internet. Would not have joined knowing upfront.

Ordered the online package of Dish and high speed internet. Dish showed up to install but knew nothing of Internet. Called customer service who said they didn't offer packages. I said I was online at that moment and read her the caption that said package. Also gave her the price and Mbps speed that I was quoted. After listening to recorded transaction, she agreed the salesman had given incorrect information and the speed he promised me was $30 a month more. I did not agree so they did not give me the Internet portion of deal. Now I am stuck with Dish for two years and still need to find a better internet provider. Be warned about third party offers. Deal directly with the tv and Internet providers you want.

January 18, 2017
Unprompted review
Rated 5 out of 5 stars

DISH TV

I have been on cable TV for many years and finally moved to Dish. What a great experience. I can not say enough from where I came to where I am now. Service has been great and all the stations that I love. Yes, Leroy is very happy and would recommend Dish to anyone. That Hopper is second to none. It takes TV to a whole new level. As we say at Chrysler--you either lead...follow...or....just get out of the way! Dish is in the lead mode right now.

January 18, 2017
Unprompted review
Planetdish logo

Reply from Planetdish

Thanks for the review Wayne! We're so glad you're enjoying your TV experience with DISH.

Best regards,
Taylor at Planet DISH

Rated 4 out of 5 stars

Staff has given excellent service.

No problems with getting help and answers to all questions. My only complaint is that many of the movies are dated. And, it seems that other offerings are for the price fewer than what I had with DIRECTV. The good news is that my dish has withstood several storms without any problems with reception, not so with DIRECTV.

January 18, 2017
Unprompted review
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Rated 1 out of 5 stars

I have been charged over and over for movies I am not ordering.

Need better quality of service needs to customers.

January 18, 2017
Unprompted review
Planetdish logo

Reply from Planetdish

Hi Rock,

Thanks for letting us know about your issue. If you're still experiencing billing troubles, please give our customer service line a call at 800-333-3474.

You can also use our online chat, email or Facebook to talk to us. All of our contact information is listed here: https://www.mydish.com/support/contact

Thank you,
Taylor at Planet DISH

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