Amazing presentation, doughnuts and value. We have had Planet Doughnuts regularly and their flavours and the boxes they come in are second to none one. We had some for our sons birthday party an... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely Fantastic! The colourful menu covering the allergy information was really useful - thank you for that! We have a soya and dairy allergy in the family so this was super helpful. The doughn... See more
Company replied
Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... See more
Company replied
Excellent doughnuts, they are huge and nice and fresh, lovely flavours and absolutely delicious! Fast efficient delivery. Will definitely be back for more. I purchased on an amazing deal too so very p... See more
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Company details
Written by the company
Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.
Contact info
Planet Doughnut Bakery, Knights Way, SY1 3AB, Shrewsbury, United Kingdom
- 01743 664 502
- bakery@planetdoughnut.co.uk
- planetdoughnut.co.uk
4.6
Excellent
209 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The 6 donuts we got where unreal
The 6 donuts we got where unreal, excited to order some of the other choices
September 1, 2025
Reply from Planet Doughnut
Love to hear it! 🙌🍩 So glad you enjoyed them and can’t wait for you to try more of our flavours next time! 💫
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The donuts are out of this world…
The donuts are out of this world amazing. So fresh and delicious.
September 8, 2025
Reply from Planet Doughnut
Out of this world? We’ll take that! 🚀🍩 So happy you loved them and thanks for the sweet words! 💖
Yummy Doughnuts
I ordered for the first time a selection of Doughnuts to give them a try. The order process was great and dispatched promptly. The flavours were really good with a nice variety. My only small issue was I found the doughnuts itself rather dry.
Would definitely order again.
September 2, 2025
Reply from Planet Doughnut
Thank you so much for giving us a try! 💖 We're delighted you enjoyed the flavours and variety. We really appreciate your honest feedback about the texture and we’ll be sure to share it with our bakery team. So glad to hear you’d order again! 🍩✨
Amazing service and taste!
Amazing to have a box of donuts through the post all perfect and delicious that my family throughly enjoyed. Keep up the amazing work
August 6, 2025
Reply from Planet Doughnut
Thank you for taking the time to share your kind feedback. We’re delighted to hear that you and your family enjoyed them. We truly appreciate your support! 💫
A gift for my birthday
A gift for my birthday. Arrived absolutely beautifully packaged, fresh and amazing yo look at. And each flavour was unbelievably delicious. My first experience of planet doughnuts but not my last. Absolutely amazing!!!
August 11, 2025
Reply from Planet Doughnut
Thank you so much for your kind words! We’re delighted your birthday gift made such a great first impression. It’s wonderful to hear you enjoyed every flavour. We look forward to welcoming you back soon! 🎂🍩
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We ordered a selection of allergen free…
We ordered a selection of allergen free doughnuts for our wedding and they were absolutely gorgeous. Our guests were thrilled and felt very special! I would recommend that others give them a try as they really are yummy. Warning - they are huge so might need to eat in two sittings! 😝
August 9, 2025
Reply from Planet Doughnut
Thank you so much for choosing our doughnuts for your wedding! We’re thrilled they were such a hit with your guests. Wishing you both all the happiness, and plenty more doughnuts to celebrate future occasions! 🍩💚
Absolutely loving this new doughnut
Absolutely loving this new doughnut; ONE NIGHT IN DUBAI
This chocolate iced doughnut is filled with a velvety pistachio paste centre, topped with crunchy pistachio pieces and indulgent chunks of rich Dubai chocolate.
It’s so large and delicious that I savoured it over two days. Too good to eat all at once. 😋
August 7, 2025
Reply from Planet Doughnut
Love that you made One Night in Dubai last two days (we couldn't do that in the office) 😍 So glad you enjoyed every bite of that pistachio and chocolate combo!
Great service and delicious doughnuts
Great service and delicious doughnuts. Highly recommended
August 6, 2025
Reply from Planet Doughnut
Thank you for taking the time to write a response! We look forward to receiving another order from you soon.
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Good service & products
Delivery was next day and arrived fresh and with no damage to the products. The donuts themselves were lovely too. I would recommend.
July 31, 2025
Reply from Planet Doughnut
Thank you so much for taking the time to share your feedback! We're thrilled to hear you loved the doughnuts. We’d love to know what we could do to make your next experience a 5★ one!
Very speedy and free delivery
Very speedy and free delivery. Doughnuts well packaged and very tasty
July 30, 2025
Reply from Planet Doughnut
Thank you for the kind words! So glad you loved the doughnuts. Looking forward to receiving another order from you soon.
I checked for delivery restrictions…
I checked for delivery restrictions before ordering and there were none listed. After ordering I’ve had an email to say they’ll cancel or charge £16.50 for delivery due to my address. I asked for the delivery to be cancelled and suggested that they list the delivery restrictions on the website. They acknowledged the cancellation without an apology or an acknowledgment of the lack of information on their website. Could have been handled better.
July 31, 2025
Unprompted review
Reply from Planet Doughnut
Thank you for your feedback, and we’re sorry to hear you were disappointed with your recent experience.
To clarify, our delivery restrictions is clearly stated within our terms and conditions page under the header: ONLINE ORDERS, which says "our next day delivery service is only available to mainland UK addresses and excludes the Scottish Highlands or Islands, Ireland, the Scilly Isles, Channel Islands, and the Isle of Man. If an order is placed for delivery to one of these locations, we will contact you with the option to pay the additional delivery charge or cancel the order for a full refund."
We understand your frustration and appreciate your suggestion regarding clearer information on the website. We are reviewing how this is communicated to help avoid similar confusion in the future.
Thank you again for taking the time to share your thoughts.
5* service, 2* product (or description)
Ordered online yesterday after seeing the donuts from vegangirlboss. Had to reach out to their customer service after I used the autofill address and added the wrong one. Donuts got delivered this morning. 5* service
I only got one filled donut as they don’t give descriptions for each donut, so I feel like I’ve been scammed
July 16, 2025
Unprompted review
Reply from Planet Doughnut
Thanks so much for ordering after seeing our partnership with @vegangirlboss – we’re really glad you gave us a try!
We’re sorry to hear you felt scammed, as that’s never the experience we want anyone to have. All our flavour information, including which doughnuts are filled, can be found on our Doughnut Menu page, which is linked at the bottom of the Shop page and also available in the main menu of our website.
https://planetdoughnut.co.uk/pages/doughnut-menu
We appreciate the feedback and hope you still enjoyed the box! If you ever have questions about the flavours, don’t hesitate to reach out before ordering – we’re always happy to help.
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A great selection of gorgeous doughnuts
A great selection of colourful, well designed and delectable looking doughnuts which totally satisfied the taste buds too. A great size, not too big, not too small and sent in a really fun box which kept them fresh for the 48 hours advertised. Only negative was they arrived a little later than expected. I ordered them on a Thursday evening and they didn't arrive until Tuesday. This was the only real issue, otherwise great service and very tasty, thought out doughnuts!
July 7, 2025
Reply from Planet Doughnut
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the doughnuts and that they arrived fresh and in perfect condition, just as promised.
Regarding the delivery timing, I completely understand your concern. I’ve checked your order and can see it was placed at 9:15pm on Thursday. As noted on our website, at checkout, in your order confirmation email, and in our terms and conditions, our final cut-off for Friday delivery is 1pm on Thursdays. Any orders placed after this time are dispatched the following Monday for Tuesday delivery, which is why your doughnuts arrived when they did.
We really appreciate your feedback and are so pleased you loved the doughnuts overall! We hope to welcome you back again soon.
Reply from Planet Doughnut
You are welcome! We look forward to another order from you.
Reply from Planet Doughnut
Thank you for your review! So glad you loved the doughnuts!
Great doughnuts
Great doughnuts, great range and free next day delivery before 1pm order. Fantastic service
Oreo is a 10!
July 1, 2025
Reply from Planet Doughnut
Thank you for taking the time to write this review! We are pleased you were happy with our extensive range and shipping options! The cookies & cream is a firm favourite in the office- so good choice!
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Reply from Planet Doughnut
Thank you for your taking the time to write a review! So glad you loved the doughnuts!
Delivered in good time to a friend who…
Delivered in good time to a friend who lives far away from us
June 12, 2025
Reply from Planet Doughnut
Thanks for taking the time to write a review. We are pleased your friend enjoyed the doughnuts.
Love the mini doughnuts
Love the mini doughnuts, just the right size for grandchildren, and oldies too.
Difficult to get delivery day right unless you only order the day before you want then!
June 9, 2025
Reply from Planet Doughnut
So glad to hear your grandchildren loved the doughnuts! For future orders, simply just add your preferred delivery date into the 'order information' tab and our team will dispatch accordingly.
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