Amazing presentation, doughnuts and value. We have had Planet Doughnuts regularly and their flavours and the boxes they come in are second to none one. We had some for our sons birthday party an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely Fantastic! The colourful menu covering the allergy information was really useful - thank you for that! We have a soya and dairy allergy in the family so this was super helpful. The doughn... See more
Company replied
Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... See more
Company replied
Excellent doughnuts, they are huge and nice and fresh, lovely flavours and absolutely delicious! Fast efficient delivery. Will definitely be back for more. I purchased on an amazing deal too so very p... See more
Company replied
Company details
Written by the company
Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.
Contact info
Planet Doughnut Bakery, Knights Way, SY1 3AB, Shrewsbury, United Kingdom
- 01743 664 502
- bakery@planetdoughnut.co.uk
- planetdoughnut.co.uk
4.6
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Job…
Absolutely brilliant.Arriving in really good condition and mega tasty 🤤
Will be ordering again 🌟
September 9, 2024
Reply from Planet Doughnut
Thank you for taking the time to write a review. We look forward to receiving your next order(s).
Advertisement
Reply from Planet Doughnut
Thank you for your review! We are so pleased you loved our doughnuts.
Awful and stale
Awful and stale, worse thing I’ve ever had. Couldn’t even get hold of them to change address, sent email and rang them. Never again
September 3, 2024
Reply from Planet Doughnut
Thank you for your review. I understand that you have spoken to the team who advised that unfortunately they had not received any previous emails or correspondence from you. I can confirm that the order was dispatched from our bakery and delivered the following day, so should have not been stale.
Helpful and tasty doughnuts!
When I had a problem ordering online Alice was super quick at ringing me so I could order over the phone. The doughnuts were a gift for a friend and she absolutely loved them, her husband isn’t a huge fan of doughnuts and even he said they were the best ever! The only negative is that FedEx are awful and delivered a day late with no explanation. Will definitely be using this company again though!
August 14, 2024
Reply from Planet Doughnut
Thank you for taking the time to write this review, we are so pleased to hear that your friend and her husband enjoyed the doughnuts! We can only apologize for the issue with FedEx, we are working with them to streamline our processes to ensure late deliveries do not happen. We look forward to seeing another order from you.
Nice work
Unfortunately they’ve been let down by fedex as they didn’t turn up waited till 6 and nothing despite them having my phone number
Updated review planet donut customer services have reacted and put right the issue so updated accordingly
August 20, 2024
Reply from Planet Doughnut
Thank you for your comments and a pleasure speaking to you on the phone. I just want to put what we discussed on here, so it is visible. My colleague did reply to your email this morning, so I do apologize that you had not received this. As discussed on the phone, I have been in contact with FedEx and sadly, they were unable to deliver yesterday due to 'running out of time'. This is completely unacceptable as FedEx are our trusted delivery company. Nevertheless, I can confirm that I have processed a full refund for the inconvenience and FedEx have advised that the doughnuts will be delivered today. Again, on behalf of Planet Doughnut I can only apologize for this issue.
Advertisement
Dreadful service
Dreadful service.
Donuts never arrived, courier stated they'd tried to deliver twice but no one in, despite there being someone waiting for the delivery. Courier also said they left a card - that's not come through the door !!
Customer service too keen to side with courier.
Customer service unpreterred that these so called fresh donuts will have been sitting in a warm van from the early hrs of the morning of the 14th til goodness knows when. Makes you think how "fresh" these donuts are in the first place really !!
Will not buy from again !
August 14, 2024
Reply from Planet Doughnut
Thank you for your review. I have been in touch with FedEx and the team here who advised you on the where abouts of your delivery. As per the teams communication to you throughout the day, FedEx attempted delivery on Thurs at 12:53 however no one was in and the driver deemed it was 'not safe' to leave the parcel on the doorstep, as it was so visible from the road. You would have received an email confirmation from FedEx with delivery times and tracking details. The team were in conversation with FedEx to redeliver that same day, however as the depot was over 1hr 45mins away, meaning it was not possible to redeliver to you same day. Nevertheless, the doughnuts were delivered to you the following day, and were well within their shelf life.
As the dounughts are now coming on…
As the dounughts are now coming on Thursday this is also is to my fait but the fed ex tracking also has not given me an update in many hours this just causes me to worry otherwise I believe the dounughts will be nice when there delivered they have updated me through email I just did not real realise that at the time but overall that did a great job at updating me and through payment there was no issue
August 12, 2024
Reply from Planet Doughnut
Thank you for your feedback. As per our terms and conditions, you placed the order on Saturday to which we dispatched from our bakery on Monday. Sadly, as per our conversation via email and my voicemail, you did not pull your full delivery address, so FedEx were unable to deliver to your location, on the allotted next day delivery service (Tuesday). Having followed up with FedEx, they were unable to redeliver that same day, Tuesday, as they were no longer in the area. As such, to avoid disappoint and out of goodwill, a secondary box of doughnuts was dispatched today, Wednesday, (advised via email) so that they would be fresh and ready to eat when they arrive with you. Sadly, I feel this review to be unfair as we have excelled in customer service, providing you with updates throughout the process. I ask that you amend this review accordingly, once you receive your fresh doughnuts tomorrow.
Great customer service
Ordered doughnuts for my daughter’s birthday .. excellent customer service and she loves the doughnuts .. would definitely recommend .. thank you
August 9, 2024
Unprompted review
Reply from Planet Doughnut
Thank you for taking the time to write such lovely feedback! We are so pleased your daughter enjoyed her doughnuts! We look forward to receiving another order from you soon.
The mini doughnuts
The mini doughnuts were absolutely perfect for the kids and an amazing selection, will definitely order again 🤤 😀
August 6, 2024
Reply from Planet Doughnut
Thank you for your order and comments. We love the Tiny Temptation diddy doughnuts! They are a great addition to any part and are the perfect bite sized treat!
Advertisement
Reply from Planet Doughnut
Thank you so much and hope you enjoyed your doughnuts!
Very pleased with my order for a friend…
Very pleased with my order for a friend arrived on time and was sent a photo of these lovely doughnuts that are delicious
July 18, 2024
Reply from Planet Doughnut
Thank you for taking the time to write some feedback. We are so pleased your friend enjoyed her doughnuts and hope she had a lovely birthday! We hope to see another order from you soon!
Really poor
Really poor.
Donuts were a complete mess by the time they arrived yesterday they were all stuck to the board inside meaning they were unrecognisable from the designs that I’d actually ordered. I instantly emailed as they were for a themed party today and I’ve still not heard back from the company. For the price they charge I would have expected them packaged a bit better especially with the current weather conditions.
Wouldn’t recommended.
July 19, 2024
Reply from Planet Doughnut
Thank you for taking the time to provide this feedback. As per our email reply, we ensure that all our doughnuts leave our bakery in pristine form and packaged correctly. Sadly with the warm weather on Friday it does look like the doughnuts had been temperature abused during transit. With that, we have provided you with a full refund and can only apologise that the doughnuts arrived to you in that way.
Very good quality and still so fresh…
Very good quality and still so fresh highly recommend
July 15, 2024
Reply from Planet Doughnut
Thank you for taking the time to write a review- we really appreciate it. So glad you loved the doughnuts and we look forward to seeing another order from you soon.
Advertisement
Superb and fast delivery
Superb and fast delivery. Not only were the donuts delicious but they were beautifully wrapped and well packaged for the transportation
July 9, 2024
Reply from Planet Doughnut
Thank you for taking the time to write a review and for the kind words. We look forward to seeing another order from you soon.
Doughnuts were 10/10 Presentation and…
Doughnuts were 10/10 Presentation and delivery were perfectly executed
July 1, 2024
Reply from Planet Doughnut
Thank you for the lovely feedback! So glad you enjoyed your doughnuts - we look forward to seeing another order from you!
Absolutely amazing taste and look so…
Absolutely amazing taste and look so good. Would highly recommend to anyone. Fast delivery and well packaged.
Thank u to Alice for all of your help
June 27, 2024
Reply from Planet Doughnut
Thank you for your review. We are so glad we could assist where necessary. Hope your wife had a lovely birthday and enjoyed the doughnuts!
Reply from Planet Doughnut
Thank you for the feedback -much appreciated.
Advertisement
Reply from Planet Doughnut
Thank you for comments! We hope you enjoyed the doughnuts.
The doughnuts tasted great
The doughnuts tasted great, they were very fresh! There was a problem with the delivery and even though it wasn't their fault they were quick to handle the situation so that we didn't miss out as customers. We would definitely order from them again. Thanks so much.
June 13, 2024
Reply from Planet Doughnut
Thank you for taking the time to write a review and for your kind words. We look forward to seeing an order from you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.