Not responding to any emails for months now for an update on my order - money wasted it seems... Originally ordered in April but now nothing still in October... Avoid.
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Amazing item, super cheap considering it's a band t shirt and it's an official one too. The delivery took a little while however it had to be ordered in so that was no problem. Fantastic value, would... See more
Company replied
Saw facebook advert for pre-order items on Merchoid which was as usual sold out so searched and found Planet Merch, was not a fancy plush website so worried it was not legit but is just a small busine... See more
Company replied
Can see why you went with "Planet" merch - as the customer service was out of this world! Fantastic company with quality products, my wife loved her Green Day T-shirt! Everything was great tho... See more
Company replied
Company details
- Collectibles Store
- Clothing Store
- Countertop Store
- Decoration and Interior Design Store
- Figurine Shop
- Home Goods Store
About Planet Merch
Written by the company
A World Of Merchandise At Your Fingertips
Massive collections from the biggest names in music, the best in gaming, amazing anime, breath-taking books, comic classics, film favourites and binge-worthy TV. Whatever your into we've got the merchandise to match and it doesn't just stop there...
With a whole array of masterpieces from gothic and magic inspired artists featuring Anne Stokes, Lisa Parker, James Ryman and many more. Find a selection of home décor items that will bring a creative edge to your home. With canvasses, throws, clocks, ornaments, lamps, wall plaques, snow globes, dream catchers and so much more, there's a solution for every décor dilemma. You can even get their artwork in a wide range of mediums for when you're out and about such as shopping bags, purses, journals and umbrellas.
Music
Elvis Presley? Billie Eilish? Metallica? Whoever you're listening to, listen to them with their officially licensed merchandise. With a huge selection of t-shirts, hoodies, baseball caps, wallets, bathrobes, wristbands, patches and more there's plenty of clothing and accessories to show off your love of music.
Looking to take your love that step further? There's plenty of choice to take you there. Find home décor items like busts, wall plaques, textile posters, fridge magnets and even Christmas tree decorations. As well as products with practical uses; bottle openers, tankards, turntable slipmats, hip flasks and shot glasses.
MERCH UP NOW Gaming
Level up your gaming experience with our collection of merchandise from some of the most recognisable names from the industry. Assassin's Creed? Pokémon? Super Mario? Whatever your playing, play them with their officially licensed merchandise. Featuring cushions, goblets, throws and tankards, there's even bookends (but we know they'll be used for game cases). Lights, backpacks, lunch boxes, drink bottles and alarm clocks to alert you to your next gaming marathon.
Whether it's on the tabletop, console or desktop, we've got the gaming merch for you.
MERCH UP NOW Anime, Books & Comics
Delve into the worlds of superheroes, the supernatural, and the super dimensional to find a whole treasure trove of merch that'll leave you wanting to take more than one piece.
Naruto backpacks for all the little ninjas out there and Demon Slayer stainless steel gift sets that'll have Inosuke roaring. There's Harry Potter and Lord of the Rings tankards and goblets to help keep you hydrated on your next book binge. Asterix merch to fight off the Romans, as well as some amazing DC busts capturing the glitz of Gotham and the macabre of Metropolis. All of this is just a drop in the East Blue so let us guide you through the Grand Line to find it all...
MERCH UP NOW Film & TV
Looking to grab a Gizmo? Making your way to the Upside Down? Or just looking to get your hands on something precious?
Hyperdrive some collectible pieces from Sci-Fi classics such as Star Wars and Terminator to your home in no time at all. Hide on the sofa from sharks and demogorgons with our selection of cushions or use our Disney range to cuddle up with the kids. Browse our Tim Burton collection to immerse yourself in the darker side of animation with merchandise from The Nightmare Before Christmas and Corpse Bride.
As for you TV junkies, Netflix nuts and HBO-heads we've got a wide range of merch from The Witcher, Game of Thrones, Peaky Blinders, Rick and Morty, Friends and many more.
MERCH UP NOWContact info
17 Fartherwell Avenue, ME19 6NH, West Malling, United Kingdom
- 01732 843413
- contact.us@planetmerch.com
- planetmerch.com
4.3
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The people at Planet Merch really do…
The people at Planet Merch really do everything they can to make your experience a pleasant one.
January 3, 2023
Reply from Planet Merch
Thank you for the review James. We're very pleased that we managed to get the issues resolved in such a manner that you've decided to change your original 2-star review into a 5-star one. We're even more delighted that you were so happy with the item and our service that you went on to purchase another one from us. Many thanks and we look forward to having you return to us again in the future.
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Excellent company
Excellent company. Placed an order at the beginning of January, which I knew wouldn’t be dispatched until February, and when I emailed to enquire about my order towards the end of February, I received an email back within 10 minutes telling me they’d received the stock the day before and my order would be with me within the next few days. Later the same day, I received an email saying my order had been dispatched, and I received my item the next day.
Great customer service.
Highly recommend
March 2, 2023
Reply from Planet Merch
Thanks so much Diane. We always try to get back to customers as quickly as we possibly can and with a personal touch, not just an automated system. We're happy that you found the service great and that we're highly recommended. We hope to have you order with us again.
Well packaged and delivered on time
March 2, 2023
Reply from Planet Merch
Thank you for the review Colin. We're glad to know that the item was received well and on time. We'd love to know what more we could do to earn a 5-star review from you in the future.
Amazing company!
Quick response to messages, item arrived well packaged and is 100% even better than I was expecting. A fab company who I will be purchasing from in the future and recommending to my family and friends.
March 1, 2023
Reply from Planet Merch
Thanks so much. We're very pleased that you found our service fab and that your item was better than expected. We're also very happy and look forward to your family and friends as well as yourself making some orders in the future.
It's a great experience great customer service
It's a great experience. I had a problem with my first delivery. The items were damaged. They organized new items to be sent to me. Free of charge receive these and they were all perfect
March 1, 2023
Reply from Planet Merch
Many thanks for the review. We're extremely pleased that we managed to change your previous 1-star review into a 5-star one after fixing the issues with the first delivery and we're happy that you found the replacements perfect. We very much look forward to you returning to us in the future.
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Seller highly recommended seller . helpful
Seller very helpful.
I bought 2 Anne Stokes Throws Powwr of Three and Winter Guardians. .They are lovely and soft fleece on back. Pictures bright.
I will definitely buy again from this seller.
Caroline
February 24, 2023
Reply from Planet Merch
Thank you for your review Caroline. We're very pleased that you found our service helpful and that you're happy with your items. I'd also like to thank you for making us aware that we weren't set up to deliver to the Isle of Man via the website. Due to your feedback we've now rectified this problem and the website has been changed to allow this automatically. We hope to have you shop with us again soon and we'll be sure to let you know as soon as we have some Anne Stokes T-Shirts.
Reply from Planet Merch
Thank you for the review Lynne. We're pleased that you find the products lovely. We're also very pleased that you found the replacement process for your damaged delivery very easy and we hope that your replacement has been well received. We appreciate the feedback and do let us know should there be any issues with the replacement.
The product came well packaged and…
The product came well packaged and within the time span specified.
January 6, 2023
Reply from Planet Merch
Thank you Richard, your feedback is very much appreciated. We're happy that you're item was well received and within the time stated.
thanks planetmerch! 🪐 x
an awesome brand! item was on preorder and arrived within the due date.
January 20, 2023
Reply from Planet Merch
Thank you for the review, your feedback means a lot to us. We're so glad that your order was fulfilled within the estimated time frame as these dates are set by suppliers and unfortunately out of our control. We hope to have you return for some more merch soon.
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Long wait but worth it.
Took a lot longer than expected to arrive and unfortunately was missed as a Christmas gift as a result, though this was explained personally by seller. Item received safely and as described when it finally came. Communication was good but has room for improvement, still far more than you would receive from most major organisations and responses by email were swift and personal therefore only knocking one star all things considered.
Edit: Thank you Planet Merch and that's great to hear. 👍
October 25, 2022
Reply from Planet Merch
Thank you for the review Gavin. We appreciate your honesty and I can only apologise for the delays in the item being received, unfortunately this was something that was out of our control. I would also like to apologise that we weren't able to update you as much as you would've liked to have been. I can only say that as a very small team in a busier than expected Christmas period that we unfortunately dropped the ball in this area somewhat. We've taken your feedback on this matter and as a result have now made several changes to certain processes. We wouldn't have thought to make these changes without your feedback, thank you again.
I cannot praise Planet Merchs customer…
I cannot praise Planet Merchs customer service highly enough, giving them 5 stars dosent do them enough justice.
I've been going through a terrible time and the personal touch through a few supportive emails has really helped.
Incredible service from really lovely considerate people, I'd never get my collectibles elsewhere now ******** AMAZING
January 17, 2023
Unprompted review
Reply from Planet Merch
Thank you Chris. We're both very happy that you felt we deserved a review of this calibre. We're glad that we've been able to help you through your current situation, I do have to admit that Kimberly must take the majority of that credit. Thank you ever so much for the kind gifts, they're very much a pleasant surprise. We hope that the extra additions to your orders are well received and there will be a couple more once we've received your current pre-orders. Thank you again.
Absolutely brilliant
Absolutely brilliant! Excellent communication, always get straight back to you if you have a question and very friendly and helpful.
January 17, 2023
Reply from Planet Merch
Thank you very much for your review Claire. We like to pride ourselves on our response times to customer queries and how much information we can provide. We're very pleased that you found our service absolutely brilliant and we appreciate your feedback.
Lemmy Bust
Fantastic aftercare assistance from Kimberly and the team .. The product I recieved was 100% quality too.. I would definitely recommend buying through these guys..
October 4, 2022
Reply from Planet Merch
Thank you Gary. We're so pleased that you've found our service fantastic and have recommended others to buy with us. The Lemmy Bust you ordered is an excellent piece, Nemesis Now have managed to create a bust worthy of the legend. We value your feedback and thank you for choosing to shop with us.
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Reply from Planet Merch
Thank you for the review David it's very much appreciated. We're glad that you're happy with the product and that it was received quick style 😁
Still waiting 5 weeks later
My partner purchased a present for me order number PM2357.
Ordered 3rd December 22.
Christmas gift.
Guess what !!!
Still waiting.
Thank you for the update.
I guessed you would reply .
Yes, I also had an experience with a rug company Thank you for pointing that out, justified.
Misled as were many others.
I think you will find my reviews are on the positive normally.
To be honest on the whole you have a fair reputation.
However my partner says he was not aware at any point that it was pre order and was told afterwards so yes I'm still unhappy but at least you had the decency to reply and may I say at length which is fabulous.
Looking forward to receiving my present at your convenience.
For that I've adjusted the score .
Have a nice day 😊
January 10, 2023
Unprompted review
Reply from Planet Merch
Hello Carol,
I would like to say thank you for your feedback and review but I do find it extremely unjustified. I'm also very disappointed that your partner and/or yourself has made no attempt to contact us via any of the ways available so we could've advised/resolved this issue before you decided to leave this review.
Regarding the order, your partner has purchased an item that was labelled as 'Pre-Order', this would have been shown on the product page and the 'Add to Cart' button was also changed to 'Pre-Order Now'. As he didn't use express checkout, 'Pre-Order' would've been visible at least another 3 times during the checkout process. The shipping section stated '2-5 Workings Days from Dispatch' as we have to cover a large number of products at different classifications of availability. On top of this there was an additional e-mail sent to him following his purchase, informing him that he had ordered a 'Pre-Order' item, what this meant and links to policy pages giving in-depth explanations to this process.
We do all of the above to make it as clear as possible to our customers so that they know what they're about to order and what it entails. We're also currently in the midst of improving this process so that our customers are even more so getting all the information that we have available before they order. Failing that we're always on hand to respond to e-mails or Facebook/Instagram messages. As well as phone calls when we're available to take them and returning calls when people leave a voicemail.
Had your partner contacted us at anytime following the order we would of had no qualms updating him that there was no way we could have fulfilled the order for Christmas. We also would of immediately refunded him or exchanged the item if he wasn't happy to wait for it. Quite a lot of other customers contacted us about this particular item in the lead up to Christmas, all hoping to get it in time. Every single one that did either chose to wait, exchanged the item or got a full refund, we even helped some customers find them from other retailers (our competitors) who still had some in stock.
I've also noticed that your only other Trustpilot review, made just a couple of days ago suggests that you've just been scammed by a rug company and I'm sorry that this has happened to you. However, I do believe that some of the issue with them has unfortunately been passed onto us. I will be emailing your partner shortly to discuss this situation and I'll also be providing a screen shot of his order on our Shopify portal that shows that the item was marked as a 'Pre-Order' at the time of his order. Hopefully you'd like to continue the order, as the item is currently expected to be in stock with our supplier at the end of this month.
Kind Regards
Mark Gordon
Planet Merch
Outstanding customer service
Mark & Kimberly couldn't have been nicer answering all the Emails and keeping me up to date with my order. I received the good in a well packaged box and in great order. Will use again in a heart beat. Many thanks
January 4, 2023
Reply from Planet Merch
Thank you very much Simon. We're sorry that we couldn't get these to you in time for Christmas, our supplier was experiencing delays in the release of these items. We're very grateful that you've taken the time to leave us such a lovely review despite this. We look forward to you shopping with us again.
Really good shop
Really good shop, great items which are really cool and well packed quick delivery
January 3, 2023
Reply from Planet Merch
Thank you for your order and your review. I hope your crystal clear picture has found a lovely spot on the wall. We look forward to you returning to us in the future.
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top people told me what was going on…
top people told me what was going on right up to it came no hasll will use again thank you
November 18, 2022
Reply from Planet Merch
Thank you Pete, your review is very much appreciated. We're happy to give customers updates at any time and we're pleased that these were adequate enough to receive a 5-star review. Glad you enjoy your experience with us and look forward to you shopping with us again in the future.
Reply from Planet Merch
Thank you for your review Glen. We're pleased that you found The Trooper Hanging Ornament fantastic and that the delivery went smoothly even with the occassional strikes. We look forward to you buying from us again. It just so happens that we've just added some new Iron Maiden merch available for pre-order now. 😉😉
Good all round experience!
Prompt service. Packed securely. Quality item. Good prices. Customer loyalty points system into the bargain!
December 5, 2022
Reply from Planet Merch
Thank you for another order and another 5-star review, they're really appreciated. We hope to have you back with us again soon so you can build up those Planet Points. 😄
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