Planfor.pt Reviews 4,679

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the healthy and well-cultivated plants. Many appreciate the wide variety available, including hard-to-find options. The ordering process is frequently described as quick and easy, with efficient and fast delivery services ensuring plants arrive in good condition and on time. People also commend the effective communication and robust, protective packaging. However, some customers experienced issues with damaged plants upon arrival, with a few mentioning broken stems or plants that appeared unhealthy. There were also occasional concerns about the use of plastic and styrofoam in packaging, and some reviewers noted that plants could be root-bound. A few people also felt that the delivery partner's schedule was unreliable, causing inconvenience.

What people talk about most

Product

People report positive experiences with product, often praising the quality, condition, and variety of plants... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good and high quality of the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and on-time delivery,... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and reliable... See more

Based on these reviews

Rated 4 out of 5 stars

I am a returning customer. The plants are well cultivated and communication is good regards delivery. My only disappointment this time was that a very nice buddleia came with a broken stem whilst all... See more

Rated 4 out of 5 stars

Lots of variety in plants, many of which are difficult to find in most plant dealers. They arrive in good condition, I have made more than one order and I'm pretty satisfied. A little downside is t... See more

Rated 4 out of 5 stars

The ordered plant was in good condition. Unfortunately (for a very nature related company) the filling of the box was done with plastic "bubble-bags" and small pieces of styrofoam.

Rated 4 out of 5 stars

Goods were shipped on time. DPD gave some wrong information and suddenley the products were delivered. Info of Planfor were ok.


Company details

  1. Garden Center
  2. Plant Nursery
  3. Wholesale Plant Nursery

About Planfor.pt

Written by the company

Toda a jardinaria em apenas alguns cliques
A PLANFOR viveiros e jardinaria, tem venda de plantas online, materiais de jardinagem, artigos de decoração mas também dezenas de fichas-conselho e vídeos tutoriais.

Encontre todos os nossos vegetais num só clique:
Plantas de sebe,
árvores de fruto,
árvores vendidas em tamanhos grandes,
bambus,
oliveiras e palmeiras,
roseiras...

Faça jardinagem de forma astuta, jardine online com a Planfor.fr!

Planfor.pt - Viveiros e Centro de Jardingem

Written by the company

Especialização vegetal
Todo o conhecimento aprofundado sobre os vegetais está ao vosso serviço, os peritos em questões de ordem vegetal respondem às vossas perguntas por email e por telefone.
Um site completo
Temos mais de 3.000 fichas ilustradas, dezenas de fichas-conselho, vídeos tutoriais realizados por especialistas para que possa ter o melhor da jardinagem.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Plants arrived in poor health…

Plants arrived in poor health conditions (etiolated and sick)

December 27, 2024
Planfor.pt logo

Reply from Planfor.pt

Good afternnor,

We are sorry that your are not satisfied.

Postsales informed us that you sent picture of the bellflowers your ordered.

As many perennial plants, they are semi evergreen and foliage tends to behave as deciduous when young with falling leaves or/and fading leaves.

Do not worry, they will grow new leaves this spring.

Best regards,
Planfor

Rated 4 out of 5 stars

Easy ordering quick delivery

Easy ordering quick delivery, good plants. They were quite pot bound. Also I dont like the use of plastic and polystyrene in the packing. There ate better, more environmentally friendly packaging solutions.

October 18, 2024
Rated 3 out of 5 stars

I ordered 20 small plants, all good except packaging

I ordered 20 small plants, 10 lavander grosso, 10 rosemary. Instead of comming packaged in tubes, individually, they were put laying down inside a big box with packing peanuts. The plants appear to have survived the trip, but I do seriously doubt this is thebest way ever to pack the order, because the parcel companies are always little bit careless, even if you write what the correr position of the parcel. Half of the plants were outside of their pots when we received. The 3 stars are basically because of this.

July 30, 2024
Rated 5 out of 5 stars

Great service

I've bought plants from Planfor twice now and had them delivered to Portugal. On both occasions I've been really happy with the service. I love the range of interesting plants on offer, the reasonable prices, and the ease of ordering and delivery. I also appreciate the little packet of flower seeds included in each delivery as a gift. I've already recommended this company to friends and will continue to use them in the future.

July 10, 2024
Rated 1 out of 5 stars

Poor

They didn't include a large part of our order in the shipment, but charged us for it. If they had sold out of this then it would have been helpful is they had told us, or offered an alternative.
They then took 2 weeks to deliver.
Won't be using again.

May 6, 2024
Unprompted review
Planfor.pt logo

Reply from Planfor.pt

Hello,

We are sorry you are disappointed with your order. Your ordered 9 young plants and 3 bags of bulbs. When you informed us that there was a missing pack of Gladiolus bulbs, it has been cancelled and refunded. We could not send a new one as there was no bag left at that time and we cannot get a resupply in May as it is the end of the season for bulbs.
Your order was passed on Sunday April 28th and dispatched on Thursday May 2nd (Mays 1st is bankholiday in most countries). You got delivered on Monday 6th.

Kind regards,
Nicolas - Customer

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