Took delivery of 18 beautifully mate pebble handles today - each in a sealed little box, packed in a big box with each component including the screw individually wrapped in pretty branded tissue paper... See more
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Very easy to use website, great products and good prices. Only slight negative (and not worth deducting a star for!) is that there's no contact phone number or live chat facility that would be useful... See more
I cannot rave about this company enough. I desperately wanted some unique handles for a large set of cupboards I was renovating and had spent months searching something that would match my bobbin desi... See more
Excellent service from Plank Hardware. I bought kitchen cabinet knobs from Plank but a couple of months later needed another one .. and found they had been discontinued. I asked whether there was mayb... See more
Company details
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Furniture Accessories
- Hardware Store
- Kitchen Furniture Store
Written by the company
Plank Hardware was created for those who won’t compromise on their Pinterest #interiorgoals. We design stylish hardware products in high quality materials, and offer them to you for a pretty fair price — premium, grid-worthy finishing touches that don’t cost a fortune. What's more, we’re on a mission to inspire a generation of kick-ass DIYers. Sick of that hand-me-down wardrobe? Hack it. Unhappy with your kitchen hardware? Tweak it. Say no to mediocre metalwork — roll up your sleeves, dial up your creativity and make that mood board you’ve manifested a reality.
Contact info
United Kingdom
- plankhardware.com
4.6
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
The website was great, product was easy to order. It was delivered from UK to US in 7 days.
Most important, the product is first class and well worth the price.
April 24, 2024
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I never received the product
April 25, 2024
Reply from Plank Hardware
Hi Shane,
Thanks so much for your review.
I can see from the tracking details your order is in transit. Feel free to reach out to us at talk@plankhardware.com if you'd like to discuss further.
Very best,
Georgia @ Plank
Reply from Plank Hardware
Hi Christina,
Thanks so much for your review.
Our standard delivery times to the US are 5-10 business days. I can see your order was delivered on 6th May within the shipping window however we appreciate you might have liked it sooner.
Do let us know if you have any questions about shipping on future orders.
Best,
Georgia @ Plank
Solid Grips
The handles are solid brass and well made. Installed over 50 of them without defects. Super nice support person.
April 26, 2024
Lovely quality antique brass finish so…
Lovely quality antique brass finish so much nicer than other finishes we tried from different companies
April 3, 2024
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My package wasn’t delivered by USPS
My package wasn’t delivered by USPS. USPS never uses of package lockers with key at the mailboxes instead puts package supposedly in a large cage. I can’t locate the package anywhere. USPS deliveries aren’t recommended.
April 15, 2024
Reply from Plank Hardware
Hi Shannon,
Thanks so much for your review.
So sorry to hear your package has been mis-delivered. I've just replied to your email to get this resolved and a replacement sent to you ASAP.
Best,
Georgia @ Plank
This is my second purchase from Plank
This is my second purchase from Plank. The design is so cute and the color choices, inspiring! I will them in my kitchen remodel as well.
April 19, 2024
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Great selection of products and they…
Great selection of products and they are all great quality too. Items were on backorder but they arrived ahead of schedule, well packaged.
Easy to fit.
Customer service team were also very helpful.
March 20, 2024
Lovely handles for our new fitted…
Lovely handles for our new fitted cupboards in our lounge. Great quality, very weighty, delivered quickly & beautifully packaged. Third purchase from Plank & would definitely recommend
April 15, 2024
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The door handle bar is gorgeous but the…
The door handle bar is gorgeous but the screws supplied were far too small for the size handle so we had to buy additional screws. For the cost I would expect the right screws / fittings to be supplied with the product
April 9, 2024
Reply from Plank Hardware
Hi Laura,
Thanks so much for ordering with us. Great to hear you love your handle.
We supply industry standard M4 25mm screws with our handles, however do have longer screw options available if you need them for future orders. Feel free to drop us a message if you have any screw queries in the future.
Georgia @ Plank
Great company
Arrived quickly, very well packaged, all round great experience. Would recommend!
April 8, 2024
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Things happen, its how you respond.
We got off to a rough start on a project. While I was not super satisfied with the initial staff, Margot was super helpful and gave me a genuine feeling of care and appreciation for business. It takes a lot of corporate integrity to make things right and I appreciate that.
April 7, 2024
Reply from Plank Hardware
Hi Tomer,
So sorry to hear you weren't happy with our service provided while your order was held up in customs.
While it is out of our control when a parcel is being held up, we aim to do everything we can to assist with the release of an order. As discussed, we escalated the issue with DHL and provided yourself and DHL with any relevant documentation needed for this. I can see your order arrived within the shipping window of 7 business days, however I appreciate you would have liked it sooner.
If you need any help setting up a return for your order, please do let me know.
Georgia @ Plank
Trade samples
Providing ‘trade’ with samples has been great, thank you! They have already generated two client orders within days of receiving them..
April 8, 2024
My experience was great
My experience was great !
The only inconvenience was the customs, they put our package on hold but I had great help from you
April 3, 2024
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