Planning Handbook Reviews 

Reply from Planning Handbook

Oct 22, 2026

Thank you for such a positive review. We’re really pleased the listings have been working well for your clients, and we’ll make sure the team hears your kind words.

It means a lot that you’d recommend us to others in the industry. Thank you for your continued support, and we look forward to working with you again.

Reply from Planning Handbook

Oct 20, 2026

Thank you for the review. It’s great to hear that you first came across the Handbook as an applicant yourself, and that it then made sense to be in it as a business. That’s exactly who it’s designed to reach.

Thank you too for trusting us with a second area. It’s good to know the service has been straightforward and that work is coming through from it. We look forward to working with you again.

Reply from Planning Handbook

Oct 20, 2026

Thank you, Chris, for such a generous review. Working with you over the years has been every bit as positive from our side. Your professionalism and attention to detail make every job easier, and we don’t take that for granted.

Long-term relationships built on mutual respect and high standards are exactly what we want our business to be known for, so it means a great deal to hear it described that way. Thank you for being part of it, and here’s to many more years working together.

Reply from Planning Handbook

Oct 20, 2026

Thank you so much for coming back to us and for taking the time to leave this review. It’s great to hear the latest advert has already brought in quality leads and helped you land a job. That’s exactly what we’re here for.

Repeat customers are the best measure of whether we’re doing our job properly, so your trust means a lot to the whole team. Thank you for the recommendation, and we look forward to helping you find plenty more work.

Reply from Planning Handbook

Oct 5, 2026

Thank you Nathan, so much for this wonderful review and for being such a valued, long-standing customer of The Planning Handbook. Your kind words genuinely mean the world to our team.

We're delighted that you've found the handbook so clear and accessible — demystifying the complexity of planning permissions and building regulations is at the heart of what we do. It's encouraging to hear that customers with no prior knowledge feel confident navigating these often-confusing processes thanks to our guidance.

Your recognition of our team's commitment to reliability and accuracy is particularly gratifying. That trust is something we work tirelessly to earn and maintain with every edition we publish. Knowing that we're making a real difference during what can be a stressful time for our customers is exactly why we do this.

Thank you for your continued support. We look forward to serving you for many years to come.

Reply from Planning Handbook

Oct 5, 2026

Thank you so much for taking the time to leave this review — it's really appreciated! We're thrilled to hear that you've had such a positive experience with our team. Your feedback about our team's helpfulness, friendliness, and communication is exactly what we strive for every day.

We're delighted you've been happy with the service, and we're grateful for your recommendation. It means the world to us. Thank you for your business, and we look forward to continuing to support you.
The Planning Handbook Team

Reply from Planning Handbook

Updated Oct 19, 2026

Thank you for your review.

We are sorry to hear that you were left with this impression. We have reviewed our records of your booking, and to clarify a few points:

Your advert was prepared with you over several months, approved by you in writing in May 2025, and is published in the North Norfolk & Norwich guide.

The booking was for a fixed 24-month term, explained to you on the phone before you booked and set out in the agreement you signed. There is no automatic renewal, and the total was well below the figure quoted in your review.

The guide is not sent to the council. Printed copies are posted directly to people making planning applications in the area, so the number varies from area to area depending on how many applications are made locally. The guide is also distributed to local businesses such as builders and architects, and can be read online on our website. We do not work on behalf of, and are not endorsed by, any local council, so the council would not be aware of our distribution.

Planning Handbook is an independently produced publication, and this is clearly stated in our agreement and communications.

We value every advertiser and want everyone who works with us to be happy with the result. We have reached out to you directly to try to resolve this, and that offer remains open.

Please contact us at any time so that we can look into the matter and address any issues raised.

Reply from Planning Handbook

Jun 4, 2026

Thank you for your review.

We are sorry to hear that you were left with this impression. To clarify, we have never claimed to be employed by, endorsed by, or officially affiliated with any local council. We are a private planning consultancy that assists homeowners and businesses with planning applications and related services across the UK.

We take transparency very seriously, and our website, documentation, and communications clearly identify us as an independent company. During our calls, our team aims to provide helpful guidance regarding the planning process, but we appreciate that misunderstandings can sometimes occur.

We would welcome the opportunity to investigate your concerns further and review the conversation in question. Please contact us directly with your details so that we can look into the matter and address any issues raised.

Kind regards,

Customer Services Team