NOT COUNCIL OFFICIALS
Cleverly spoken on the phone from someone who sounds relatively official. These people are NOT working with your local council and are NOT endorsed by your local council. Tread very carefully. I advise researching them thoroughly as a quick google search raised several red flags.
Reply from Planning Handbook
Thank you for your review.
We are sorry to hear that you were left with this impression. To clarify, we have never claimed to be employed by, endorsed by, or officially affiliated with any local council. We are a private planning consultancy that assists homeowners and businesses with planning applications and related services across the UK.
We take transparency very seriously, and our website, documentation, and communications clearly identify us as an independent company. During our calls, our team aims to provide helpful guidance regarding the planning process, but we appreciate that misunderstandings can sometimes occur.
We would welcome the opportunity to investigate your concerns further and review the conversation in question. Please contact us directly with your details so that we can look into the matter and address any issues raised.
Kind regards,
Customer Services Team