Planning Portal Reviews 

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Open and honest conversation. Informative resulting in many hours saved by avoiding planning that is not required.

Very nice person helped me submit the application with ease and kindness

I had a query to see if I was going to need planning permission (or not) for some roofing work. Conflicting thoughts from contractors wasn't helping. A call to a Planning Portal consultant proved to be money very well spent. Their advice was clear and concise. I would certainly recommend using their services if you have any uncertainty regarding planning permissions.

Very helpful and useful information. Thanks

It wasn’t the answer I’d hoped for, but it was clear and definitive. Better to be an informed fool, than just a fool.

The chat saved me risk, unnecessary expense and conflict with my local planning department.

The person we spoke to was extremely helpful and friendly, she answered all our questions and helped us put our minds at ease. The only thing that did annoy me about it all is the fact that we had to pay £72 just to be told that we actually didn’t need permission to do what we wanted and it was only a 6 minute call. But that was not the assistants fault at all. Would have been nice for them to say we shall refund you as permission wasn’t needed and it was only a very short call.

Simple answers to my quetions about solar panels and planning

Had a great and informative meeting with Faith from the planning portal, she totally answered all my questions and was very patient and easy to talk with.
I would recommend using the planning portal from TerraQuest as it has really focussed me on how to proceed with my planning application

Had a productive chat on the phone, got exactly what I needed

I needed advice on a potential planning permission, however after 20mins with Jasmine, I found out I didn't need it, which was a fantastic result.
Jasmine was clear and concise, and knew the planning process really well, this gave me confidence and allowed me to progress swiftly with my project.

I dealt with a young lady called Kiran who was extremely knowledgeable and very helpful

I had a great experience with Planning Portal. A really useful call where all my questions were answered and a helpful referral to another company who could answer questions about Building Regs. Would recommend if you're about to start a building project and got lost in all the rules and regulations.

I didn’t have a choice, but the UI was pretty intuitive and it guided me through the process.

Great service - very informative and helpful

The support was very thorough and very professional. I was left with a very good understanding of next steps in the projcet we're engaged in.

The Planning Portal is really straightforward use and acts as a great repository for multiple applications. However there are two things that definitely need improvement,

i) Planning Portal price should be included in all lists of planning prices so that applicants get a true picture of the cost.

ii) Councils vary in the amount of time taken to register applications. This gives potential for lost time on applications before registration. Councils should have a max time to register an application -maybe 48 hours.

The website is initially confusing as there is a lot of irrelevant information to plough through and you don’t know if it applies to you or not. It would be best to do a form for each thing, eg: replacement windows rather than leaving inexperienced individuals to Wade through it.

Planning portal provides a complete set of guides and advice in order for a householder to be able to compile and submit a complete planning application.
However, it is expensive, especially for repeat users such as planning agents, who have to pass this on to the client.
Added to the increased council planning fees I think that this will put people off building legitimate improvements to their properties.