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Plant Addicts Reviews 

2,159
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and healthy appearance of the plants upon arrival, often highlighting the wide selection of unique and hard-to-find cultivars. The packaging is frequently commended for preventing shipping damage, ensuring plants arrive in excellent condition. The ordering process is smooth, supported by quick shipping and responsive customer service. However, some customers also noted that plants occasionally arrived damaged or wilted, with issues like broken parts or root balls displaced from their pots. A few reviewers also mentioned receiving plants that were smaller than expected or not meeting their quality standards, and some experienced dissatisfaction with customer service responses regarding replacements or incorrect items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the health and beauty... See more

Quality

Customers had positive experiences with quality, consistently receiving plants that were healthy, robust, and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the good... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional and quick assistance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of the plants are amazing and the packaging for delivery is just as good as the plants. This company has far exceeded my expectations and I think they are on the top tier of pricing BUT yo... See more

Rated 5 out of 5 stars

I’ve purchased in the neighborhood of 2 dozen blueberry plants from various places over the years. This is hands down the best packaging I’ve seen to avoid shipping damage. Plants arrived looking... See more

Rated 5 out of 5 stars

I've had a great experience with Plant Addicts. The plants arrived healthy, well-packaged, and exactly as described. Their selection is excellent, and the quality has been consistently good. As someo... See more

Rated 5 out of 5 stars

I was able to find specific cultivars that were not available or already sold out from my local nursery. The price point was comparable and it arrived right to my front door (with the soil still moist... See more


Company details

  1. #6 of 22 best companies in Garden Center
  2. #4 of 13 best companies in Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,159)

1,359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Purchase.

Plants arrived in a timely manner, good quality, and good condition.

Plant addicts have varieties that you don’t always find in the local garden center.

June 1, 2026
Rated 5 out of 5 stars

Strong

Strong, healthy plants that were packed well protected!! And fast delivery!

June 3, 2026
Rated 5 out of 5 stars

Purchased three2-gallon hydrangeas

Purchased three2-gallon hydrangeas, one was damaged very badly during transit. I contacted Plant Addicts the next day and provided pictures. Not only did they respond to my email very quickly, but also replaced the hydrangea. I can totally appreciate great customer service as I myself am also in customer service. Thank you!

May 29, 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointed

1. Terrible packing. Plant was not secured to the pot. There is an oversized draw string bag around the pot and it is not doing anything to secure the plant. Root ball was sitting outside the pot when it was delivered.
2. Pot size- plant was sent in a 3 gallon pot. Root ball is so small, I could fit it in a quart size pot (I had to replant because root ball was literally sitting outside the pot). Seems like size gouging.
3. I gave 2 stars instead of 1, because plant was healthy. Now hopefully it will survive the trauma 🤞

Hope Plant addict team takes this review seriously and reassess their packaging as well as pot size. Wish I can post photos. I was traumatized looking at the condition of the plant.

May 31, 2026
Rated 5 out of 5 stars

I did receive my plants. It was confusing to get a request for a review before the plants were delivered. Otherwise the plants arrived in good shape.

I’m afraid I haven’t received my plants yet so I am unable to give you a review. Please update me with their estimated arrival time.
Thank you

June 1, 2026
Plant Addicts logo

Reply from Plant Addicts

Hello! Wanted to check in to see if you'd have a chance to update your review based on the plant you received?

Rated 5 out of 5 stars

TiB Heather

Ordered TiB Heather and received 2 healthy plants. Planted today and looking for ward to the purple flowers

June 1, 2026
Rated 5 out of 5 stars

I have a balcony garden that gets…

I have a balcony garden that gets morning sun and then shade after noon. After years of planting what I wanted rather than what would flourish in my little ecosystem, I decided to plant begonias this year. Plant Addicts has a fabulous assortment of begonias, ranging from shade to part sun and they are absolutely flourishing! I didn’t know that begonias could be so beautiful!
Each plant arrived in perfect condition, obviously loved from the beginning. No more going to Home Depot and picking up plants that have seen better days. I’ll never buy plants anywhere else

June 5, 2026
Unprompted review

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