Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more
Company replied
Visited the Cramlington branch today 16th September 2025. The manager D J gave us product advice and talked us through the kit we needed to fix our gutter problems. What a star!! 10/10 for customer... See more
Company replied
I searched almost everywhere to get a replacement 19" round steel inspection cover. Your plastic cover was perfect, will fit when the weather improves, there are 2 more that will also need replacin... See more
Company replied
Company details
Written by the company
With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.
Contact info
664-652 Warwick Road, B11 2HJ, Birmingham, United Kingdom
- 0121 227 5093
- online@plasticcentre.co.uk
- plasticcentre.co.uk
4.3
Excellent
541 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Al good no problems fast delivery
July 28, 2025
Reply from The Plastic Centre
Thank you, Rory, your feedback is much appreciated !
Reply from The Plastic Centre
Thank you, Ian , your feedback is much appreciated !
Part of order lost by Courier
My order was messed up by the courier.
I called the supplier and had excellent customer support from Lilly ,she called the courier , then updated me , reordered the items lost by the courier.
The order was delivered the next day as promised
July 14, 2025
Unprompted review
Reply from The Plastic Centre
Thank you, your feedback is much appreciated !
Great product
Great product, fast delivery. Staff very helpful via email. Definitely use again.
June 29, 2025
Reply from The Plastic Centre
Thank you, Michael , your feedback is much appreciated !
Reply from The Plastic Centre
Thank you, Neil , your feedback is much appreciated !
Spot on I made a mistake on order they…
Spot on I made a mistake on order they spotted called me,and sorted the gutters I got where easy to fit no forcing clips will be using again
June 26, 2025
Reply from The Plastic Centre
Always here to help, thank you for your kind feedback !
Prompt delivery and efficient service
Prompt delivery and efficient service - thank-you.
June 27, 2025
Reply from The Plastic Centre
Hi Philip , your feedback is much appreciated, thank you !
Penalised for living in Scotland
The website for this company is both misleading and deceitful. The home page clearly states that delivery was free if over £150 however on checking out the £30 delivery charge was to be added. My order was well over the stated free delivery amount so I asked for clarification to be informed that if the delivery charge was applicable for anywhere in Scotland, this was no where to be seen on the website until checkout!. So as a Scottish citizen I am being penalised for not being English. This Manchester based company will deliver to anywhere in England which in many cases is further than Glasgow to Manchester so I rest my case. Order lost!
June 30, 2025
Unprompted review
Reply from The Plastic Centre
David, I can see you leave only very bad review for all the companies you purchase from so I suppose it was our turn :) I m affraid I ll have to inform our customers that everything you wrote above is untrue . As we informed you in our email exchange , before you decided to drop our Trustpilot score , all informations regarding delivery charges can be found on our website , on the front page and also, delivery section . You called us racists for asking you to pay delivery charge . Thank you for your feedback and we hope you will find a company that can accept your rude language in exchange of an order .
All as described
All as described, waiting for me when I picked the items up.
Friendly staff
May 28, 2025
Reply from The Plastic Centre
Thank you, Paul, your feedback is very much appreciated !
Reply from The Plastic Centre
Thank you, Brain, always here to help :)
Reply from The Plastic Centre
Your kind feedback is very much appreciated !
Reply from The Plastic Centre
Thank you, Stephen , your feedback is much appreciated !
Delivered promptly.
April 28, 2025
Reply from The Plastic Centre
Darren, thank you for your review and your feedback is greatly appreciated. Always here to help.
Quick despatch and delivery
April 29, 2025
Reply from The Plastic Centre
Chris, thank you for our 5 star review. Your feedback is greatly appreciated.
Reply from The Plastic Centre
Hi Stephen, thank you for your exceptional feedback and our 5 star review, we always like ot ensure our customers are looked after.
5 star experience from Aaron Coleman
5 star experience from Aaron Coleman, he delivered to what he promised ; all on time and was very efficient with any changes i made. Definitely be using again!
April 24, 2025
Unprompted review
Reply from The Plastic Centre
Hi Yamin, I am pleased to hear you received exceptional service, i will pass your feedback onto Aaron which i am sure he will really appreciate it.
Very well looked after by Aaron…
Very well looked after by Aaron Coleman. He has great knowledge and very accessible and helpful. Went above and beyond to understand requirements and support us. Highly recommended
April 17, 2025
Unprompted review
Reply from The Plastic Centre
Hi Shaun, thank you for your 5 star feedback, i will pass your feedback onto Aaron who will greatly appreciate this.
Still waiting for order
Still waiting for order, been delayed three times now. Not so much your company but the delivery you use . I now changed review as The company emailed me.
Lets hope it arrived today
Thanks
March 31, 2025
Reply from The Plastic Centre
David , I m sorry you didnt call me and I could have deal with Fedex from my side . I had no contact from you regarding this so I didnt know what was going on . I can see it is out for delivery today so I hope everything will be alright . I also tried to call you this morning but no reply . It would have been better and faster to contact us instead of a bad review for the company here :)
Reply from The Plastic Centre
Your feedback is much appreciated, Ken, thank you !
The parcel arrived in good time but…
The parcel arrived in good time but showed damage on one corner. I opened the corner to find a gouge about 2 inches long in the top panel. I have not investigated further as it is a large parcel with 12 panels and I have not got the room to spread them out.If any others are damaged I will let you know.ken l have photos.
March 27, 2025
Reply from The Plastic Centre
We replace everything what is damaged during the transport if the customer can t use it, Ken . I had no call or email regarding this until I saw your feedback here . After we managed to speak I had no call from you back so I hope everything is ok now
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