It is very clear what you are buying and products are shipped quickly. I especially appreciate the clever use of sustainable packaging to keep breakables in tact without using huge boxes. Two ways... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been ordering from Plastic Free Amsterdam for nearly two years now and I'm always amazed with the quality of the products ! Plastic Free Amsterdam has helped me so much on my path to reduce ho... See more
I just received my first purchase, and i must say: i'm very happy with it! It does what it needs to do, but in a nontoxic, consious way, with no damage being done to the planet. Will definitly order a... See more
Orderer through TikTok app, got the starter kit/ try out. Shipped on time, got GLS+insurance, they do just that. It arrived safely, 0 dmg, good amount of filler in the box to keep it whole. Only p... See more
Company details
Written by the company
The Plastic Free Company is dé webshop voor iedereen die duurzamer wil leven. Wij geloven dat kleine veranderingen een grote impact kunnen hebben en helpen je graag om plasticvrije alternatieven te vinden voor alledaagse producten. Van plastic vrije tandpasta en kauwgom tot duurzame verzorgingsproducten en zero-waste shampoo – bij ons vind je alles om je plasticverbruik te verminderen zonder in te leveren op gemak of kwaliteit. Onze producten zijn zorgvuldig geselecteerd op basis van duurzaamheid, herbruikbaarheid en milieuvriendelijkheid, zodat jij met een gerust hart bewuste keuzes kunt maken. Wij begrijpen dat overstappen naar een meer plasticvrij leven soms overweldigend kan lijken. Daarom maken we het zo eenvoudig mogelijk door praktische oplossingen en inspiratie te bieden. Onze missie is om te laten zien dat duurzaam leven niet moeilijk of duur hoeft te zijn, maar juist leuk en inspirerend kan zijn! Of je nu net begint met je zero-waste reis of al langer bewust bezig bent, The Plastic Free Company is er om je te ondersteunen met de beste producten en tips. Samen maken we duurzame keuzes toegankelijk voor iedereen! 🌱💚
Contact info
Ketelstraat 3, 1021JX, Amsterdam, Netherlands
- hello@theplasticfreecompany.com
- plasticfreeamsterdam.com
Happy as always
As always, my experience was great! I love the products and I also love that they give an option to do a pick-up order.
April 16, 2024
Advertisement
Lacking customer service
Not satisfied. Your customer service is incompetent.
I appreciate your humbling apology. Thank you.
Please make an effort to answer emails and not ignore them, also I had sent a WhatsApp text message and that was ignored as well, never got a reply back. At the last minute, you refunded a product that I had purchased without any explanation at all. Ordered on the 8th of August and received my order on the 14th of August. I live in Belgium.
I do not know if I will be ordering from your company again. I wish you all the best.
August 13, 2024
Reply from The Plastic Free Co.
Dear Katie,
We're sorry for the lack of communication on our part. We are a very small business and we're away for a long holiday weekend so we couldn't respond quickly to your messages which we should've arranged better and will definitely do next time.
In regards to your order, we did provide the proper service since we still shipped your order within our dispatch time which you can see in our shipping policy.
Again we're very sorry for any inconvenience and hope this doesn't discourage you from shopping with us again in the future!
Kind regards,
Ariana
The Plastic Free Co.
Quick delivery and consciously packaged!
July 29, 2024
Awesome…
I love the smells and feel of the products that I use, and knowing they have no plastic is awesome.
July 29, 2024
Nice sustainable products
Nice sustainable products. Online order was great with fast delivery
August 1, 2024
Advertisement
Advertisement
Orderer through TikTok app, arrived safely.
Orderer through TikTok app, got the starter kit/ try out.
Shipped on time, got GLS+insurance, they do just that. It arrived safely, 0 dmg, good amount of filler in the box to keep it whole.
Only point I have is that maybe some of the bamboo handles could use a bit of sanding/sealing afterwards because I think they might develop splinters soon.
March 21, 2024
Love Plastic Free
Clear website, fast yet sustainable delivery and love the ethics of this bussiness!
March 15, 2024
Advertisement
Best sustainable shop for everything you might need
Great products and fast delivery :-)
March 8, 2024
My go-to store for plastic-free items
For several years now, I've been purchasing my favorite items from The Plastic Free Co. Their selection is great, there's always new products to discover, and everything arrives quickly. Sometimes I've even noticed personal touches added to my order, which is such a nice little bonus!
February 28, 2024
Quick and well done
The selection of items have shrunk compared to when I stocked up last year, and a few items I wanted were sold out. Still, I bought most of the things I wanted, either the actual thing or trying a new replacement, and as usual it got delivered so quickly and all packed very efficiently in a tiny box, no waste! I wish the anti-dandruff shampoo bar came back, but otherwise it's great.
February 28, 2024
I never received my package
I never received my package. I tried to mail and also used the info app… nothing/ no reply at all!!!!
February 20, 2024
Unprompted review
Reply from The Plastic Free Co.
Beste Jantiene,
We hebben je mailtje pas twee uur geleden ontvangen en nog geen tijd gehad om te reageren.
Maar zoals aangegeven in de reactie mail. Je hebt een incompleet adres ingevuld waardoor je bestelling nog steeds niet bezorgd is. DHL retourneert automatisch bestellingen met foutieve of incomplete addressen.
Dit soort dingen gebeuren soms, daarom benadrukken altijd in onze bevestingsmail of je je adres kan dubbel checken aangezien deze fout ons en de klant extra kosten kan opleveren. DHL rekenent voor ons retourkosten, dit is iets wat wij graag willen vermijden.
Wij wachten op de retour van je pakket. Zodra we het binnen hebben kunnen we pakket weer opnieuw verzenden.
We vinden het ook vervelend dat je je pakket niet hebt ontvangen maar ik hoop dat je begrijpt deze fout niet vanuit onze kant is en dat we dan nog steeds ons doen om je te helpen en het op te lossen.
Met vriendelijke groet,
Team The Plastic Free Co.
Advertisement
I never received my package.
December 6, 2023
Reply from The Plastic Free Co.
Dear Fabiola,
We're very sorry to hear that you aren't satisfied with our service!
As we explained in the email, your order was marked delivered, and you waited more than 30 days to notify us that you didn't receive your order. In our shipping information & policy, we need to be notified within 14 business days after delivery to make sure we can help you. Unfortunately, the DHL investigation was inconclusive and you didn't choose a delivery with insurance, so we couldn't help you any further. This is all explained in our shipping information & policy. I did ask DHL to further investigate this issue so that we can be sure that everything is checked by them.
Best,
The Plastic Free Co.
Very nice experience
January 10, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.