Platinumlist Tickets Reviews 

Had booked the ticket for my brother but got the deep purple ticket in my name. Without much hazel the team transfered to his name.

⭐ 1 Star Extremely Disappointing & Unfair Experience

I purchased a concert ticket for **$56**, and the ticket clearly stated **entry before 7–9 PM**. On the event day, the traffic in the area was absolutely horrendous — hundreds of people were stuck, and many arrived late through no fault of their own. I reached at **9:45 PM**, only to be told that my original ticket was **cancelled** because I arrived after 9 PM.

What happened next was unbelievable: they **forced me to pay an additional $65** just to enter, effectively making me buy a second ticket for the same event. No flexibility, no customer care, and no consideration for the obvious traffic situation affecting everyone as the location is a very well known area for traffic i left home 6h45 and i live 30 minutes away from the event area...figure out

This is **unprofessional, unfair, and feels deliberately exploitative**. I ended up paying **over $110** for one concert. I would strongly caution anyone considering buying from this company
their policies and customer service are unacceptable, and they clearly prioritize profit over treating customers with basic respect.

It was a marketing strategy as the event didn't make enough money so they had to sell the same ticket twice to the same customer....EPIC ABUSE

Your support is pathetic. There is no way to contact customer support.Whatspp support doesnt respond.14 Nov Event details are not clearly mentioned.Not specific seats mentioned in booking

I had an issue with a voucher that was automatically changing my ticket date and therefore issuing the wrong ticket. I didn’t hear anything for 7 days and then got a partial solution. No one spoke to me to understand the problem and no one it seems even read my request via WhatsApp properly before going ahead with refunding half the tickets and also not suggesting a way to use the faulty voucher.

Platinum service has always been great and smooth.Always recomended. They are also human on genuine cases of medical emergency. They do understand and support if ample proof is given.A long term partner for tickets indeed.

The interface is borderline scam.
Pre-checked options to rise the price of tickets.
One needs to be extra vigilant. And what they call a guarantee does not mean you can cancel.
Despicable.

Edit: the reply by Platinumlist make no sense. Most likely AI generated. It is all horse manure: nobody followed the case nor contacted me. I wish I can give zero stars now.

Good work fast response

Support is non-existent.
If everything goes well, you don’t get to deal with them at all and all is well.
But if you need some help with your tickets, it’s doomed. If you’re counting on any empathy or helpfulness of their agents, it’s hopeless.
Been trying to get some help with an extension (or refund) of a ticket, and they’ve just been extremely slow with answers (wait for at least 2hrs for “hi - no update” on a good day) and it’s been 2 days that there’s been no updates on my simple request from the “appropriate department”.

Excellent support

They sold ticket and gave wrong GPS for an event in an Industrial Zone. The only directions given were from Downtown Dubai and I came from Abu Dhabi, so GPS was my only direction. They did not give the name or the number of the warehouse, due to which I missed about an hour of the 1:40 hrs show. Now they are refusing to give refund or any explanation; only explanation is it is as per "T&C". My question is
1) Did you have the correct name or number of the warehouse listed - answer is NO
2) Was the GPS accurate - again NO!

Good Service without any trouble it was my first time and i used wrong email which is not exist but they help me to change my email and i got my tickets back.

The person(s) who helped with my request was both extremely helpful and informative. I requested both information and action based upon that information. While it did take approximately 30 hours to find a resolution, they were both truthful about the probable outcome and when it was not exactly what I requested they found a suitable workaround that satisfied my needs. I am extremely satisfied with the service and help given after the sale.

I am grateful to chat with Mayar from Platinumlist’s Client Direct Support Center channel. I appreciate her professional way of response my inquiry. Mayar responded promptly and resolved my issue as quickly as possible.
Now I feel happy and highly satisfied to attend the show after solving my issue of finding tickets in apps. Thanks a lot Mayar

Thank you team for best customer service. My son and me got pneumonia and couldn’t come for show, the team assisted us to reschedule the another day. Thank you for your understanding and human being.

Thank you Ahellah for helping me with my query. You are very patient in resolving my issue. Good job !!!

Terrible company steal the money never anyone use this service unprofessional at all ’m following up regarding my refund request. I already submitted everything you requested — in fact, I did it more than 10 times — but I still haven’t received my money.

Please note that on the event day, I had an accident and couldn’t attend with my friend. My phone was broken, and I had to go to Samsung for repairs. Because of that, I couldn’t access my account, my emails, or even contact my girlfriend to explain what happened.

Attached are the tickets from my app as proof. I kindly ask you to review my case again and process my refund as soon as possible.
If I can give them less than one star

I booked a ticket on 03/10/2025 around 5 PM for the Dandiya Thangal Nights event scheduled on 04/10/2025. Shockingly, I received a ticket for the same day—03/10/2025—which was completely incorrect. Despite multiple attempts to reach out, no one responded. The customer service feels robotic and unhelpful, and there's zero accountability. This was my first time trying their service, and I’m thoroughly dissatisfied. Worst service I’ve encountered. Booking number: 29658925

Absolute scammers and terrible customer suport.

I have made a booking, that was cancelled in due time form Tiqets.com with PLP events (platinumlist) as the suplier (supplier code 12866648). Upon cancelling the event in due time no refund is being made with Platinumlist claiming that they don't do refunds.
With Customer support being super rude, not giving even a name of the support agent, claiming that the booking is made with them directly, which is a lie, cause they don't even offer the event directly, only as a supplier via Tiqets.
Steer clear from them if you don't want issues and hastle dealing with the CS team which is... the worst ever.