A little sceptical but used this service, based on good reviews. The service works well, it's well organised and the staff are great. When we fly out of Birmingham in future (if their rates are still... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of... See more
Had a perfect experience with Platinum Valet, using them whilst we were away for a week. Rang them en route to the airport and they met us at the car park location. We were delayed by two hours on... See more
Company replied
Fantastic service from start to finish. Helpful on the phone, super easy parking right near departures. Steve collected our car from us before the holiday and met us on our arrival back in the... See more
Company replied
Company details
Written by the company
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Contact info
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, United Kingdom
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4.5
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
The experience was so smooth and quick
The experience was so smooth and quick! We would recommend Harry and his team! Very professional service
February 16, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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Excellent service
Excellent service, very easy to contact on WhatsApp and even contacted me first on the day of drop off to confirm arrival time !
I have used several other parking services before now but I can definitely say I’m not using a different one ever again . Platinum valet are now my go to !
February 12, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service
Great service. Everything ran smoothly. Would 100% recommend and will definitely be using again. Thank you platinum valet for a stress free service. Also like to thank Harry for ensuring my meet and greet experience was a fantastic one. Thank you again.
February 13, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent service
Excellent service - have used twice recently - both quick efficient and the staff are friendly
February 12, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service lovely staff very helpful…
Great service lovely staff very helpful and bonus car was shining inside and out, would definitely use again
February 14, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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Great meet & greet staff
Great meet & greet staff, very quick service
February 13, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
From start to finish Platinum Valet…
From start to finish Platinum Valet were great, will definitely be using them again.
Steve was a very nice chap and very professional.
February 12, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Highly reputable and top quality service
I have to say, Platinum Valet exceeded my expectations in what was a seamless and and highly professional service! Harry not only took great pride in his work, but also instilled me with the confidence of leaving my car in his capable hands.
February 11, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service. Definitely would use again
Great service, everything went very smoothly, the guys were really professional, will definitely use the service again
February 5, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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First class service
First class service, was met by Harry who was courteous helpful and very professional.
I knew my vehicle was in the best of hands.
On return the vehicle had been fully valeted and looked sparkling.
Will always use the service at Birmingham.
Thank you team.
January 19, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent service.
Just used platinum valet at Birmingham airport.excellent service,easy drop off and car was there on our return.friendly staff,will definitely use again.
February 8, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Very good service and stress free.
February 8, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Good communication and direction
Good communication and direction. Rang me before I arrived with clear instruction.
January 31, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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Very professional
Very professional, smooth valet service.
The valet team was quick and handled the car with care which made arrival and departure hassel free.
Also washed the car!!!!
January 24, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Amazing service
Amazing service. Easy to drop off and car waiting as for us as soon as we arrived back in the car park. Great communication via what's app too. Would not hesitate to recommend.
January 3, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Brilliant from start to finish
Brilliant from start to finish. Smooth process from dropping off and collecting the car . Staff were polite
January 20, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Efficient marvellous Valet
Easy transaction. Clear instructions and guidance for arrival and checkout. Overall efficient Valet service. Thank you
December 31, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Unhappy experience
Car was only washed on the outside.
I thought a valet was both inside and outside.
Also, 13 miles used. Why?
January 2, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your review. We would like to clarify the points raised.
Our standard meet and greet service does not include an interior valet or wash. Any exterior wash or full valet is an optional extra and must be booked in advance. When these services are temporarily unavailable (for example due to adverse weather conditions such as snow), this is clearly stated at the time of booking. Where a valet or wash is booked, the vehicle is returned with the exact service purchased.
Vehicles are parked at an off-site airport car park that is BPA, AM-GO, and IAPA approved. Vehicles may be driven for normal operational purposes including airport access, collection, parking, and return. The mileage referenced is consistent with standard airport meet and greet operations.
If there were any concerns, these should have been raised at the time of vehicle collection, which would have allowed us to address them immediately. The points raised in this review are based on incorrect assumptions rather than the service provided.
For any further issues, please contact us at: complaints@platinumvalet.uk
Cannot fault the service we received
Cannot fault the service we received. Called when we were 30 minutes from the airport as advised and the Valet was waiting for us, hand over of the car was easy. On return we rang as soon as we landed and the car was waiting for us as soon as we got to the car park. Will not hesitate to use them again
January 3, 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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