Play9 Reviews 

382
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the Roolo toy's innovative and unique design, noting its robust quality and durability, even for heavy chewers. Many appreciate its effectiveness in providing mental stimulation, keeping dogs engaged for extended periods, and offering a fun challenge. The product is also celebrated for its versatility and suitability for various dogs, including those with allergies, making it a highly recommended enrichment tool. However, some people mentioned that their dogs were initially apprehensive or found the toy challenging at first.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing delight about the Roolo toy's... See more

Quality

Clients share positive opinions on quality, consistently praising the durability and robust nature of the... See more

User experience

Consumers find the user experience to be positive, with many highlighting the clever and sturdy design that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm genuinely impressed with Play9's new range of all-natural, air-dried treats. Their single-protein recipes and UK-sourced meats make them a trustworthy option for dog owners who value quality.... See more

Rated 5 out of 5 stars

We absolutely love our Roolo and all the team at Play9! Alfie has always learnt how to hack puzzles and other enrichment games but he still hasn’t managed to out smart the Roolo which makes it much... See more

Rated 5 out of 5 stars

Got the Roolo for my 3 year old cockapoo and he loves it! It keeps him busy for a long time (the whole duration of us pitching our family sized tent!). He gets so excited when he sees it being filled... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Amazing Company With Genuine Heart I just want to share how wonderful Play9 have been. My dog Koda has had a really tough year, and I reached out hoping to find something that mig... See more


Company details

  1. Pet Store

Written by the company

Welcome to Play9, home of The Roolo® 🎉 We're driven by one sole mission: to enrich the lives of your furry friends 🐾 We're committed to all pooches' happiness & welfare so we're stopping at nothing to help as many of these amazing creatures as possible 🐶 Join us at Play9, where every happy wag of the tail is a testament to our mission fulfilled. Viva the #enrichmentrevolution ✌️


Contact info

4.8

Excellent

TrustScore 5 out of 5

382 reviews

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No recent history of asking for reviews

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4.8

All reviews

(382)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service…

Received excellent customer service from Play9 after commenting on their product. Great to see a company that is genuinely interested in ensuring that you are completely satisfied with their product. 😊

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Lucky George

George received a Roolo from the lovely team at Play9 and he honestly loves it. The pyramidal shape means that the movement is unpredictable and the small treat hole means he has to work hard for his prize. It’s the perfect enrichment to use in the shade on a warm day or as entertainment when you’re out and about.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product my micro American bully has managed to destroy every "unbreakable" toy she has ever been given but this not only has survived her attempts to chew it, it keeps her attention for ages.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

No use for us

Tried daily since purchase but she is not interested in rolling the 'ball' as treats do not come out. I had purchased dried food as suggested but pieces only come out when shaken by a human. Maybe the food is are just too light?? The treats will be eaten if put on floor or from our hand so no issue with the treats. Our dog is small to medium. For us was waste of money

May 4, 2025
Unprompted review
Play9 logo

Reply from Play9

Hey Jill,

Hope you’re having an awesome day 🙂

I just tried to call but couldn’t get through…

Oh no, so sorry for your experience here, this is the last thing we want 🙈

More than happy to offer you a full refund and you can gift the Roolo you have to a local animal shelter or worthy pooch pal.

Drop us a message via the link below and we’ll make it right for you 🤝

https://play9.co.uk/contact-us/

Hope that helps,

Cheers!

Lee
🐶✌️

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Rated 5 out of 5 stars

Stanley loves this

Stanley loves this. Easy to use, easy to clean, now our go to way to eat kibble. Think this will be a lifesaver on those summer days when walks really aren't an option.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

The Roolo is a great product

The Roolo is a great product, l bought one for each of my 2 dogs and they love them. They keep them entertained for ages.
Communction from the company was good and delivery was straightforward

April 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Our cockapoo loves her new toy

Our cockapoo loves her new toy. We use her favourite treat cut small to tempt her. She will persevere for fully 20 minutes until the toy is empty. Thank you.

May 1, 2025
Unprompted review
Rated 4 out of 5 stars

The dog hasn’t eaten it yet😁

My dog eats everything and guards everything so I expected he would do both with this.
He didn’t eat it while empty but as soon as I filled it he played with it a while then guarded it.
I will only let him have it while he’s on his lead so I can retrieve it but he certainly has to be work for his treats so I like it

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

What a great customer service…

What a great customer service experience! My little dog and I contacted the team and they responded with a phone call and email instantly. Problem was resolved in a jiffy, that was two satisfied customers!! - Thank you again Lee and your team, I would highly recommend your company.

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great product, keeps puppy busy

Great product, really entertains my young dachshund Jack Russell cross!
(Long enough for us to eat our dinner undisturbed!!)
He even enjoys his kibble more from this, rather than from a bowl!
Very entertaining to watch him with it.
One tip I’d share when using it, is to put some bigger treats in with the smaller treats and kibble. This stops the treats falling out the hole too quickly.

Seems indestructible too :)
Money well spent!!

April 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Maybe I need to buy more!!

Karlah the Tibetan terrier loves her treat dispenser. The random movement maintains her interest much longer than others we have tried. Her Schnauzer ‘sisters’ are also very interested, but Karlah is unfortunately not willing to share!

April 25, 2025
Unprompted review
Rated 3 out of 5 stars

Splitting at Seam

Unfortunately I also had issues with the product . The first Roolo came apart at the seam within minutes . I was promptly sent a replacement which has lasted a month but this has now got same problem.

I can't fault the customer service as they promptly sent me a replacement free of charge.

April 25, 2025
Unprompted review
Play9 logo

Reply from Play9

Hey Mandie,

Hope you're having an awesome day :)

Arrghhhhh nooooo I'm so sorry for your experience here - to get 2 defect Roolo toys is extremely unfortunate - that's the absolute last thing we want!

Please drop us a message to the link below and we'll get a full refund sorted and send another replacement (if you'd like to try again!)

https://play9.co.uk/contact-us/

Hope that helps, and again, so sorry you haven't had the standard Roolo experience!

Cheers!

Play9

Rated 5 out of 5 stars

Brilliant toy for heavy chewers

Brilliant toy for dogs that are heavy chewers and destory most toys! My boy could set world records for how fast he'll have a toy ripped open and he is absolutely in love with his Roolo.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

My pups LOVE the Roolo

My pups LOVE the Roolo! It’s a great environment toy for in or outside. It’s super strong which is great for chewers! We have had ours nearly a year and it still looks brand new. Absolutely great product and i highly recommend!!

April 24, 2025
Unprompted review
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Rated 5 out of 5 stars

My Springer loves the Roolo

My Springer loves the Roolo - we had an issue with a defective toy, got in contact via the website and within about 30mins I had a call from the team apologising and sending out a replacement. Couldn’t fault the customer care and attention to detail!

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

What a great treat dispenser.

What a great treat dispenser for our Cocker Spaniel he absolutely loves it - he’s keeps working it until it’s empty. Very good communication and customer service from the Play9 team.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

5/5 stars from yogi

5/5 stars from yogi! He’s still playing with it now! I like how soft it is so he can pick it up and walk around/ won’t bash things in the house, but tough enough so he can play with it too! Plus the hole is just the right size so the game isn’t too easy or too hard 😃 yogi says thank you very much

April 17, 2025
Unprompted review

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