My son lost his baseball bat at the diamonds (of course he did) so I needed a bat quickly. After a couple of hours of deliberation on which bat he wanted (GREAT SELECTION). We ordered it on a Wed nigh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am editing my previous review, which was negative and in response to a failed/missed delivery. I would have liked a better response process, but ultimately the company did make my order right, free... See more
Company replied
The ordering process was great. Tracking and timing were excellent. The merchandise did not show up. We recieved our package and we were supposed to have 2 bats. Instead we recieved 1 the kid whose... See more
Company replied
original order for Mizuno Composite Wood Bat was never shipped after contacting the company thru the online chat function x3 to follow up with no results over a 3 week period. Tracking number assigned... See more
Company replied
3.5
Average
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 9.5 men's cleats and got size…
I ordered 9.5 men's cleats and got size 7. I was given an attitude on the first call. I called the next day and was told it was a website issue.
April 13, 2026
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. We understand how important it is to have the right gear ready for game day, and we apologize that we fell short of your expectations in this instance.
We want to make this right for you as quickly as possible. Please reach out to our dedicated team at reviews@playbaseball.pure.cloud with your order number and details.
We will prioritize an investigation into your concerns and work to ensure you have the gear you need to get back on the field.
Really fast shipping
Really fast shipping - great price. Will definitely use again.
May 1, 2026
Unprompted review
Reply from Playbaseball
Thank you so much for the five-star feedback! We are thrilled to hear that you were happy with both the pricing and the speed of your delivery. Our goal is to provide the best value in the game without making you wait for your gear.
We appreciate the support and look forward to serving you again soon!
A Five Star Experince
This order for a batting jacket and gloves were for my grandson. I ordered a youth medium for both. The same size all of his clothes and baseball uniforms are. Unfortunately the fit was too small. Unusual for two highly regarded baseball equipment companies. I called the customer service department to have a return label sent by mail to me. I could not print one from the site because I don't have a home printer. To my surprise I received a personal phone call the next day from Ted Itschert Director of Customer Experince. He said he would handle my return and refund without delay. He was genuinely concerned that I was totally satisfied with the entire process and retaining me as a valued customer was of the utmost importance. Thank you for going above and beyond creating a five star experience. You have a customer for life.
Highly recommended for all your baseball & softball needs.
May 7, 2026
Unprompted review
Reply from Playbaseball
Thank you so much for sharing this wonderful feedback! We are so glad we could step in and ensure your grandson’s return was handled with the personal attention you deserve.
Our goal is to make every customer feel like a valued part of our community, and we are thrilled that we could go above and beyond for you.
We’ll be sure to share your kind words with Ted and the rest of our leadership team. We truly appreciate your loyalty and look forward to being your go-to source for all your baseball and softball needs for years to come!
Excellent products adidas Men's Adizero Impact TPU Molded Baseball Cleats
Excellent products, quality and prices, it arrived in Venezuela without any problems
April 10, 2026
Unprompted review
Reply from Playbaseball
Thank you so much for the feedback! We are thrilled to hear that your items arrived safely in Venezuela and that you are happy with the quality and pricing. We take great pride in ensuring our gear reaches our international customers smoothly and efficiently.
We appreciate your business and look forward to serving you again, no matter where the game takes you!
The issue was addressed and a refund…
The issue was addressed and a refund was given.
February 18, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience with the resolution of your order. It is our priority to ensure every player is taken care of, and we are glad we could provide a refund and address your concerns to your satisfaction. We have already taken steps to improve our internal processes to prevent similar delays for our community in the future.
Customer Review Team
My whole experience this spring so far…
My whole experience this spring so far has been extremely disappointing, especially from a company I have loved and relied on for several years in the past. For some reason there is a problem with BOTH my shipping addresses (never had this issue before) and it will never let me process my order, even though the addresses are correct. The response time to communicate with customer service is slow. I have more issues with my account, but that is my most immediate isuse.
Thanks,
Katie Broeder
March 22, 2026
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. It is disappointing to know we’ve let down a loyal customer, and we apologize for the technical hurdles with your addresses and our slow response times. This is not the standard we aim to maintain, and we want to look into your account issues immediately to get your orders processing again.
Please reach out to us at reviews@playbaseball.pure.cloud with your account email, and "Attn: The Customer Review Team" in the subject line. We will prioritize a review of your account and address settings to resolve this for you.
Customer Review Team
Great customer service
Been having slight issues w shipping and the customer portal as the company transitions from "Baseball Savings" to "Play Baseball" however customer service has been very understanding and willing to acknowledge the issues and remedy as quickly as possible.
March 15, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience with our team. We appreciate your patience as we transition to Play Baseball, and we are glad our staff has been helpful in navigating those shipping and portal updates with you.
Thank you for your support during this change.
Customer Review Team
Ordered baseball pants
Ordered baseball pants. Never received them. Asked customer service and they said its going to take 7 - 10 business days for an answer. Meanwhile, my son needs his baseball pants this weekend and we don't have them. It shouldn't take 7-10 days to figure out where my order is!
March 18, 2026
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. We understand the urgency of getting your son’s gear for his games this weekend and apologize for the delay in communication. We experienced fulfillment challenges during a warehouse transition at that time, but we want to make this right immediately.
Please email us at reviews@playbaseball.pure.cloud with your order number and "Attn: The Customer Review Team" in the subject line. We will prioritize your case to provide a quick resolution.
Customer Review Team
sent the wrong cleats and cant get the correct ones
I ordered 2 pairs of the same adidas metal cleats, 1 in a size 12 and 1 in a size 11.5, along with a pair of batting gloves. When my order delivered on 3/12 I found that they had shipped me the adidas 11.5 but no size 12 and in their place were a pair of Nike molded cleats in a size 9.5 and no batting gloves. I emailed immediately including pictures and was told that they would have to do a count at the warehouse and I would have to return the wrong cleats prior to them sending me the correct cleats. (they just needed to be picked up by fedex). I had them shipped back with fedex on 3/16. It is now 3/18 and I'm told that they are still waiting on the warehouse to do their count (I was told it would take 24-48 hours and it has now been 96+hours).
March 12, 2026
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. This is certainly not the level of service we strive to provide, and we understand your frustration regarding the incorrect items received and the delay in resolving this through our warehouse team. We experienced fulfillment challenges during a warehouse transition at that time, but we want to make this right and review the options available to get your correct cleats and batting gloves to you.
We take ownership of this mix-up and the communication delay you’ve encountered. Please reach out to us at reviews@playbaseball.pure.cloud so we can prioritize a resolution for you. In your email, please include your order number and use the subject line "Attn: The Customer Review Team." We want to look into the status of that warehouse count and ensure your replacement items are handled immediately.
Customer Review Team
Slow Shipping Process
3/18 and my order not been shipped.....very bad service
March 13, 2026
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. This is certainly not the level of service we strive to provide, and we understand your frustration regarding the delay in shipping your order from March 18th. We want to make this right and investigate exactly what is causing this hold-up so we can provide you with a concrete update.
We would like to help resolve this and review the options available for your order. Please reach out to our team directly at reviews@playbaseball.pure.cloud so we can look into this further. In your email, please include your order number and use the subject line "Attn: The Customer Review Team." We look forward to getting this sorted out for you as quickly as possible.
Customer Review Team
Great customer service
Great customer service. Whether it's over the phone, or via online chat or just a plain email. The customer service group handles your issue or problem and provides you a solution quickly. Always great sales and prices - it's the place for all of your baseball needs for your kids or yourself.
March 8, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. Thank you for the kind words regarding our expert customer service and our selection of gear. We take pride in being a dependable, one-stop shop for all your baseball needs.
We look forward to serving you and your family again soon.
Customer Review Team
It is how you respond
The ordering process was great. Tracking and timing were excellent. The merchandise did not show up. We recieved our package and we were supposed to have 2 bats. Instead we recieved 1 the kid whose bat didn’t show up was devastated. Still waiting on a fix. Thanks for inquiring TB continued
Thank you so much for your quick resolution to this event. As I await the solution. I am appreciative for your handling of this owning up and correcting the problem. I have changed our review to 5 starts because as we know errors will happen, but it’s how you respond. Thank you!
March 8, 2026
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. While we are glad the ordering and tracking process went well, we are deeply disappointed to learn that a bat was missing from your delivery and that it caused such a letdown for a child.
We want to look into this immediately to ensure the missing merchandise is accounted for and a fix is provided. Please email us at reviews@playbaseball.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. We will prioritize your case to review the available options and make this right for your family as quickly as possible.
Customer Review Team
Ordered 1 week ago never shipped
Ordered 1 week ago never shipped. During live chat today they said not in stock. Beware
November 28, 2025
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. It is frustrating to wait a week for an update only to find out the item is unavailable.
Since your order, we have refined our communication protocols to help prevent such surprises. We would like to investigate your specific case and confirm the status of your order and any potential charges. Please contact us at cs@playbaseball.com, Attn: Customer Review Team, with your order number and email.
Customer Review Team
This site is a fraud
This site is a fraud. Nothing is real. They'll take your money and won't send your item. I've contacted law enforcement. BUYER BEWARE! Due to the criminal nature of their enterprise, they've now changed their name to "Play Baseball," and "Play Softball." DO NOT BUY FROM THIS SUPPOSED RETAILER unless you want your money stolen.
October 22, 2025
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. We understand how alarming it is to feel that your order and funds are not secure, and we take these types of concerns very seriously.
Since your experience, we have refined our communication protocols to help prevent these types of surprises and ensure clarity regarding our branding and order fulfillment. We would like to investigate your specific case and confirm the status of your order and any potential charges. Please contact us at cs@playbaseball.com, Attn: Customer Review Team, with your order number and email.
Customer Review Team
Poor business practice
Ordered turf shoes on Monday and paid for shipping to arrive on Thursday before a tournament and the shoes didn't ship until Wednesday with an arrival date of Monday. Contacted customer service and they refunded the shipping but that is all they could do because they stated that they are switching and combining warehouses and every thing was messed up and they could not guarantee that if they shipped another pair overnight the warehouse would get it out. Not a very good way to run an online business.
September 14, 2025
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. It is disappointing to know that your turf shoes did not arrive in time for your tournament, as we know how critical reliable shipping is for players.
We experienced fulfillment challenges during a warehouse transition at that time, which impacted our processing speeds. While we have since made improvements to resolve these issues, we understand that this does not change the frustration caused by your specific delay. We would like to look into your account further to see if any additional options are available to make this right. Please email us at cs@playbaseball.com with your order number and include "Attn: The Customer Review Team" in the subject line so we can prioritize your request. We appreciate your patience and the opportunity to address your concerns.
Customer Review Team
0 out of 10 company
Purchased gear with the expected eta a week later. Six days later no updates. Called and was told it would ship overnight. Two days later it still hadn’t shipped or been updated. Called to cancel was told it was. Two days later got an update saying it shipped. Called again was told they would stop shipment / include free return. Was told a manager would call to update. Two days later shipment arrived. Three emails since no return label. No manager called. Thus this review. Terrible service. Poor shipping. Awful and non existent follow up.
September 5, 2025
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. This is not the level of service we aim to provide, and we understand your frustration with the shipping and follow-up delays.
We experienced fulfillment challenges during a warehouse transition at that time, but those issues have been resolved, and improvements have been made. We would still like to look into what happened and review options to assist you.
Please email us at cs@playbaseball.com with your order number and the email address used at checkout. Please include "Attn: The Customer Review Team" in the subject line so we can look into it.
Customer Review Team
I bought Turf Shoes from Baseball…
I bought Turf Shoes from Baseball Savings through Amazon..Arrived 2 weeks later then promised on Prime..Weren’t even sent until I tried to cancel the order and then I was told they had been sent out that day.. I needed the shoes so I bought them at DSG Will return the ordered shoes to Baseball Savings.I bet the refund not be any faster than the shoes.
Don’t waste your time and money with Baseball Savings. Just go directly to DSGor Big 5
August 20, 2025
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. This is not the level of service we aim to provide, especially when you are counting on a specific delivery date for your gear.
We experienced fulfillment challenges during a warehouse transition at that time, which impacted our processing speeds. We have since made improvements to ensure our systems are back on track, and we would like to look into your account to ensure your return and refund are handled properly.
Please email us at cs@playbaseball.com with your order number and the email address used at checkout. Please include "Attn: The Customer Review Team" in the subject line so we can look into it.
Customer Review Team
I ordered turf shoes without reading…
I ordered turf shoes without reading the reviews. I read the reviews the next day and immediately I thought I'm not gonna get the shoes. I got the email the shoes shipped and they arrived a day later.
July 30, 2025
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. It sounds like there was some initial concern after reading other reviews, but we are glad to hear your turf shoes arrived quickly and ahead of expectations.
We aim to provide a reliable and efficient experience for all our customers, and we appreciate you giving us the opportunity to get your gear to you on time.
Customer Review Team
Great Price and Prompt Shipment!
Bat and Batting Gloves shipped promptly and were priced great. Good experience with the company!
December 1, 2024
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. We are actually thrilled to see that your bat and batting gloves arrived promptly and at a great price.
We strive to provide this level of service and value to all our customers, and we appreciate you sharing your positive feedback with the community. We have made many improvements to our fulfillment process and are glad it resulted in a smooth experience for you.
Customer Review Team
Sending wrong sizes, late deliveries
Ordered twice. 2 different accounts, they sent the wrong sizes both times. Just go to Big5 or Dicks.
Not many people have the time to deal with returns. Get yo money BS
June 28, 2025
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. Receiving the incorrect size twice is certainly not the standard we strive for, and we understand your frustration regarding the time required for returns.
We want to make this right and review what happened with your shipments. Please email us at cs@playbaseball.com with your order numbers and "Attn: The Customer Review Team" in the subject line. We can usually take care of this quickly once we have those details, and we would like the opportunity to resolve this for you.
Customer Review Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.