at 1am I opened £210 payout history; the withdrawal jumped back into the casino balance with Skrill without a failed reason. Message centre stayed blank after 26 minutes.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Deposit screen Sun 10:51; the bank line was already complete on ticket #52338 but the casino balance stayed £0. Transaction log stayed half-loaded after 18 minutes.
Refreshed it twice, Live chat queue 31: support from my account page sent a bonus FAQ that was not mine. Cashier screen contradicted the cashier with £55 involved.
Visa cashout screen was where it began: the casino history inside the account dropped my cashout row after refresh. Mobile page changed without warning with £42 involved.
Company details
Written by the company
A selection of online casinos for UK players evaluated on licensing, security, payment options and user experience.
Contact info
United Kingdom
- info@player-picks-uk.site
- player-picks-uk.site
You should know
1.4
Bad
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
£260 payout history
£260 payout history; the casino history after a £70 account test removed the withdrawal row after refresh. KYC status showed another message and nobody gave a reason.
September 17, 2026
Unprompted review
on the train
on the train, Favourites on older Chrome browser — stake went from £1 to £5 at Thu 12:23 after refresh. Cashier screen gave no clear status note on ticket #69361.
September 19, 2026
Unprompted review
Verified once with passport
Verified once with passport, all fine. Went to take out £35 a fortnight later and they wanted a fresh selfie and proof of address again, same details as before.
September 19, 2026
Unprompted review
I withdrew £25 on bank holiday Monday
I withdrew £25 on bank holiday Monday, but the request disappeared from the history.
September 19, 2026
Unprompted review
thought the £50 bonus was mine
thought the £50 bonus was mine, turns out its locked behind 40x wagering
September 16, 2026
Unprompted review
Balance page after £175
Balance page after £175: the casino worked for browsing after a small £17 test and broke at payment. Account history sent me to the cashier between two emails.
September 19, 2026
Unprompted review
Deposit screen Sun 10:51
Deposit screen Sun 10:51; the bank line was already complete on ticket #52338 but the casino balance stayed £0. Transaction log stayed half-loaded after 18 minutes.
September 16, 2026
Unprompted review
Checked later
Checked later, Wagering page #69233: wagering jumped after testing £28 after I opened the bonus wallet screen. Bonus screen sent me back to chat on ticket #10933.
September 18, 2026
Unprompted review
£20 bonus
£20 bonus, 40x on bonus and deposit, £5 max bet, seven day expiry, slots only, £8 win cap. all of that sits behind a banner that just says get £20 free
September 17, 2026
Unprompted review
Registration and design are okay
Registration and design are okay, no complaints there. It's the cashout that let it down, £90 held up for three days with a copy-paste 'please wait'.
September 18, 2026
Unprompted review
One casino session looked fine
One casino session looked fine, then the casino worked for browsing after my £28 check and broke at payment. Mobile page gave no usable status note at Mon 18:53.
September 16, 2026
Unprompted review
Refreshed it twice
Refreshed it twice, Live chat queue 31: support from my account page sent a bonus FAQ that was not mine. Cashier screen contradicted the cashier with £55 involved.
September 19, 2026
Unprompted review
This came after a small £31 withdrawal
This came after a small £31 withdrawal, then KYC had no status for two days. Not exactly confidence-building 😒
September 17, 2026
Unprompted review
at 1am I opened £210 payout history
at 1am I opened £210 payout history; the withdrawal jumped back into the casino balance with Skrill without a failed reason. Message centre stayed blank after 26 minutes.
September 17, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.