Vendor was polite and understanding, process was slightly confusing but vendor was patient and guided me through. Would give 5 stars if delivery instructions were explained up front, not assume you ha... See more
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Review summary
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Reviews shaping this summary
The site is legit. I was hesitant, did a lot of research before I finally made an account. I was able to successfully sell an old gacha game account with very little trouble. Only criticism so far... See more
Company replied
USE AT YOUR OWN RISK BUT its good! Long story short I have been banned before using the service On WARFRAME and warframe forces you to farm back the stuff you bought from a... See more
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I've been selling with PA for years, it's always been a good place to be a seller. If I could suggest an improvement, it would be to the messaging system; a live chat with the buyer would be perfect.... See more
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Company details
- #77 of 105 best companies in Gaming service Provider
- #78 of 101 best companies in Hobby Store
Written by the company
PlayerAuctions is a secure Player-to-Player Marketplace to Buy & Sell Game Currency, Gold, Coins, Items, Skins, Accounts, Coaching, Power Leveling & Boosting.
Contact info
United States
- support@playerauctions.zendesk.com
- playerauctions.com
4.2
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worry free website very quick and EZ
Legit website ordered and received GOOP in less than 15min
May 20, 2026
Unprompted review
Reply from PlayerAuctions
Thanks a lot for this, Kolten! Glad to know the order was processed quickly.
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Disputed
Hi Richard, the buyer has contacted me, I changed the passwords.
Thank you so much for your help
May 18, 2026
Unprompted review
Reply from PlayerAuctions
Hello Leandro,
We will keep the refund on hold for as long as we can and possible. In the meantime, we also recommend recovering the account from your end, to consider the possibility that they may not reply right away. We also regularly ask sellers to do this for similar cases/disputes.
Sorry again for the concern caused by this.
Regards,
Richard
-----
Second reply:
It's very likely that the buyer really wanted the order to continue, that's why they applied their information to it, but upon discovery that there's a temporary lock, they decided not to continue.
The refund remains on hold for your protection. You may inform the buyer that PlayerAuctions have temporarily frozen their refund so you can work out the full return of the account with them.
If you have other requests or concerns, kindly inform our team at support@playerauctions.zendesk.com anytime.
-----
First reply:
We apologize if this isn't the decision you wanted. The account had an email that's locked for the next 7 days, as you've discussed with the buyer. Email changes should be ready at the time of purchase, and the buyer's reason for not having full access to it upon purchase is valid.
We have temporarily frozen the buyer's refund so you may ask them for the account back. You may also recover it directly. There were no penalties imposed on the order and you may repost it again if you wish.
If you have further questions, please email us at support@playerauctions.zendesk.com - kindly update us here or via email once you have secured the account back.
Hizoon
Hizoon, is a scammer I bought from him then he was resetting my gta5 account
And when I confronted him he blocked me (DONT BUY FROM HIM)
May 19, 2026
Unprompted review
Reply from PlayerAuctions
Hi there,
Thank you for responding to our request for the order information. We can confirm your username, but for order 15993251 (the order ID you provided), there is a different seller for this. I checked your order history, and there is no seller by the name of "Hizoon".
I also checked the message log for this order, but you have not reached out to the seller for a request to resolve the issue you mentioned. The last message for the order was from the seller.
Please email support@playerauctions.zendesk.com with proof/information about what happened, and we will check on the seller to assist with resolving the issue.
Regards,
Richard
Amazing website with amazing support.
May 20, 2026
Reply from PlayerAuctions
We're grateful for the excellent review, Jack. Thank you so much!
Reply from PlayerAuctions
Thanks a lot for another 5-star feedback, Drthspwn — we really appreciate it. :)
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Reply from PlayerAuctions
Many thanks for the 5-star feedback, Jimmy!
Have made numerous transactions on this…
Have made numerous transactions on this website. Has gone smoothly and timely deliveries every time.
May 19, 2026
Unprompted review
Reply from PlayerAuctions
Thank you very much for the repeated purchases and positive review, Jack. :)
Reply from PlayerAuctions
Thank you so much for the positive feedback, Mhark!
Reply from PlayerAuctions
Thank you very much for choosing PlayerAuctions, Elbert! Happy gaming!
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awsome team great help
the team at player auctions were a great help when i needed to get a refund and deff a great help with middle manning when u buy stuff as well!
May 14, 2026
Reply from PlayerAuctions
Thanks a lot for the kind review, Mex/Eddie! We are delighted to hear this and we're happy we could be of assistance.
PlayerAuctions’ reply still does not address the core issue.
The buyer received access.
The buyer or someone connected to the buyer caused irreversible damage to the account value.
The account wealth was removed.
The buyer was refunded.
I received nothing.
I lost approximately €700 in account/in-game value.
PlayerAuctions keeps focusing on policy wording, but the policy outcome here allowed one party to walk away with both the value and the refund, while the seller lost everything.
Your reply also makes an unsupported accusation that I “probably” sold an account I did not own. That is a serious claim, and you have not proven it. Jagex confirming unauthorized access and changed login details does not prove that I sold an account I did not own. It proves the account was accessed and altered by someone else after the transaction.
You also keep saying I could recover the account later. That does not solve the issue. By the time this happened, the account had already been stripped of its value. Recovery after the fact does not restore the lost wealth, the lost time, or the lost sale value.
This is exactly the problem with how PlayerAuctions handled this dispute. You treated the case as a simple “buyer lost access” issue, while ignoring the evidence that the account was accessed, altered, and drained after the buyer received control.
I am not asking PlayerAuctions to repeat the same policy links again. I am asking PlayerAuctions to address the actual outcome:
How is it fair or safe for sellers when a buyer can receive access, the account can be drained, the buyer can be refunded, and the seller receives no payment or compensation?
In this case, PlayerAuctions’ process protected the buyer completely and left the seller with the full loss.
That is not seller protection. That is a dispute system that can be exploited.
May 19, 2026
Unprompted review
Reply from PlayerAuctions
Hello, AGB,
I'm sorry, but we have repeatedly informed you of the reason why the case was decided as such. The decision was already final when we replied to you the last 5-6 times that you re-posted the same review. There is nothing else to address in this case.
You provided your own seller after-sale protection for this order, and our policy states that a refund or a replacement will be provided to the buyer if they lose access. This is very straightforward, and there are no strings attached. You may review the policy once more in its respective section (2nd section) here:
https://support.playerauctions.com/hc/en-us/articles/4402691743257-How-does-after-sale-protection-work
This, alone, warrants the order a refund. But there are also other glaring red flags:
1) The buyer reported the account to have been reclaimed, and received no assistance for it. You previously raised the fact that the account was already taken, but this doesn't address the fact that it was reclaimed, which was the prevailing issue at the time of dispute.
2) You then mentioned that the account was probably taken by a 3rd party — this is even more problematic, because it means the buyer was sold an insecure account. This is not an issue the buyer should shoulder, especially given the fact that you provided your own seller after-sale protection.
3) You denied providing recovery information for the account, which is a right provided to all buyers on the site. If the recovery information is denied, it means the account is not full access, and the buyer may ask for a refund.
4) You asked the buyer several times to close the order, even if there is an ongoing inquiry and issue.
For fact facts #3 and #4: I'm afraid you can't make your own rules about these; we have these in the order chatlogs as verifiable proof that you made the order conditional, and for that, the buyer was entitled to the refund.
I'd like to reiterate that the order being provided with seller after-sale protection is a single reason that stands on its own already as a condition for a refund, but there were also other reasons as stated above that shows the order was mishandled and was heavily unfavorable for the buyer.
For reference, here is your previous review and our reply to it:
https://www.trustpilot.com/reviews/69dcda3fd9a2c7d225060ee0
Regards,
Richard
Best service
May 19, 2026
Unprompted review
Reply from PlayerAuctions
Thanks a lot for the kind 5-star feedback, Kale!
The service was fast
The service was fast, efficient and the products were available well before the time promised. Communications were spot on and overall the process and service were excellent.
May 19, 2026
Reply from PlayerAuctions
Thank you very much for yet another excellent review, Jerry! Much appreciated. We hope you continue to enjoy your orders. :)
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Reply from PlayerAuctions
Thank you so much again for another positive review, One!
First experience: 10/10
Secure, fast and trustfully. I would defiently buy again on this page! 10/10 top prices and offers!
May 16, 2026
Unprompted review
Reply from PlayerAuctions
Thanks a lot for the wonderful rating, Gott Mein Herr! Happy gaming!
As a new seller on PlayerAuctions
As a new seller on PlayerAuctions, I was a bit nervous at first. But my first few transactions went very smoothly. Communication with buyers was great, and the payment process was clear. I'm looking forward to building more trust here. Thank you!
May 19, 2026
Reply from PlayerAuctions
Thank you so much for the awesome review, OmniVendor, and welcome aboard! We're happy to have you, and we're grateful that you've chosen PlayerAuctions. :)
nothing wrong with the website or the…
nothing wrong with the website or the company just the Seller vapenation234
has not given the correct log in info and has not answered since …!!
May 18, 2026
Unprompted review
Reply from PlayerAuctions
Hi Barcode Wins,
Apologies for the delay you're experiencing with a seller's reply. If the order isn't confirmed yet, please do not confirm it for now; you may also consider disputing the order if the seller continues to be unresponsive.
https://support.playerauctions.com/hc/en-us/articles/115014457688-How-to-File-and-Manage-a-Dispute-Buyer
Since you mentioned there is nothing wrong with the website or company (and thank you for that), could we request the rating to be updated to a positive one? It would mean a lot.
And in the mean time, let us know if you require further assistance with this.
Regards,
Richard
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Thank You for the Opportunity
Before I found Playerauctions, I was just an unknown young man from a small town. I want to thank PA for giving me that opportunity. PA provided a secure, global marketplace that allowed me to turn my passion into a legitimate business. :)
May 19, 2026
Reply from PlayerAuctions
We're incredibly honored and ecstatic to hear about this, B! Thank you very much for another kind review. :)
It's always an honor to be of service, and we hope you continue to enjoy your trades! Best wishes!
Confirmation methodology is too…
Confirmation methodology is too convoluted, and wait time for sales done even without after sale protection is way too long and punishing for new sellers . While i did not have issues with the process of listing and selling , the disenbursement process takes way too long even after the 72h time for customer protection has elapsed . As a new seller i unfortunately will not be engaging with playerauctions again solely for this reason . If you're a buyer its a decent platform but they give way too many roadblocks for people starting out .
May 18, 2026
Reply from PlayerAuctions
Hello Freestyled,
We're sorry to hear about this.
The disbursement process puts funds in a "Reserve" state for a day to a few days, depending on the offer type, as a security process and precaution on the site.
You may review the terms here:
https://support.playerauctions.com/hc/en-us/articles/115009859368-When-will-I-be-paid
There are shorter options, depending on the offer categories shown above, and we hope this helps in letting you know which options you can take if you decide to use the site again.
Let us know if you have further questions.
Regards,
Richard
Everything went smoothly
Everything went smoothly. Very quick and trustworthy
May 18, 2026
Unprompted review
Reply from PlayerAuctions
Thanks a lot for sharing your positive experience, Jimmy! Much appreciated. :)
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