PlayNow.com Reviews 453

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, reporting frequent crashes, technical difficulties, and slow loading times that often logged them out. Customers also experienced significant issues with payments, particularly regarding withdrawals, which were often delayed or difficult to process, despite deposits being quick. The products, including slot machines and card games, were frequently described as having minimal payouts and a perceived lack of fairness. Reviewers also felt the prices were too high for the poor experience, and the app was criticized for being difficult to navigate and prone to similar technical problems as the website. However, some customers did report quick withdrawal times and occasional wins, with a few even having significant payouts without issues.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe it as the "worst... See more

Payment

Clients share negative opinions on payment, with many reporting difficulties withdrawing money and... See more

Product

Reviewers express strong dissatisfaction with the product, particularly the games. Many customers feel the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration and disappointment with... See more

Application

Consumers express significant dissatisfaction with the app, citing frequent glitches, constant logouts, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Everything is wrong with your organization BCLC is a thug organization, scamming patrons ,and now we have one more group of thugs which is part of BCLC, First Nations, Casinos do not meet the stan... See more

Rated 1 out of 5 stars

Your sight is not dependable and always crashes. Your chat feature sucks worse then the game experience. I can see why the government stops manitobins from playing other gaming websights because t... See more

Company replied

Rated 1 out of 5 stars

One star because there is nothing lower. I tried to join Playnow because of the LottoMax Dream Bigly, it got all my personal info which it will probably sell, yet I failed to become a member. The site... See more

Rated 1 out of 5 stars

Do not trust this live casino. Their swings are insanely improbable against you and dealers probably cheat, make a lot of suspicious moves, may be also cheating of other forms such as substituting... See more


Company details

Information provided by various external sources

Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

453 reviews

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Replied to 30% of negative reviews

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Rated 1 out of 5 stars

A piggy bank of its owner

A piggy bank of its owner. Avoid it at all costs…

November 7, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Patrick, if there is something specific we can assist with, please feel free to reach out to our customer support team at 1-877-706-6789. Thank you.

Rated 1 out of 5 stars

Worst payouts

Worst payouts amongst all gaming websites.

November 7, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Bryan, Thank you for the feedback. We try our best to select games that fall within RTP ranges that are competitive with other sites and that are still enjoyable for our players. We understand your frustration, if you wish to comment further, please don't hesitate to reach out to us at 1-877-706-6789 or start a live chat on PlayNow.com.

Rated 1 out of 5 stars

Been on Playnow since 2023

Been on Playnow since 2023 at least. And I used to win my money back regularly so Id keep playing because I was breaking even. Id say since June I have not won anything. Despite max betting and when I do start winning, I get booted off the platform or something starts reloading and my game ends when Im noticing a winning streak. Im not even breaking even anymore, also Bonuses are rare. Something is shady. Also someone mentioned the Encore rewards. I have earned $1.00 and it just doesnt seem to be adding up? Whats going on Playnow? And no im not calling the 1-800 #. For what? To be put on hold and told that nothing is wrong. Im about done donating.

October 30, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Ella, unfortunately without calling in, we are unable to access your account details to confirm your Encore Rewards point history or offer more details.

The chances of winning can change depending on the game you choose, the amount of the wager you place, and how many lines you decide to play. Some games pay smaller prizes more often and have more bonus games, while others may pay out more in the middle and top prize categories. We include the Return to Player information on all of our slot games, etc. and the percent payout is theoretical. It really comes down to the fact that after thousands or millions of games you play, the laws of probability allow some players to win, some to lose and others to walk away even. For example, when you play Baccarat on PlayNow with a 98.94% payout over the life of the game, it does not mean that you will leave with 98.94% of the money you have played.

We'd be happy to assist further if you contact Support via live chat or call 1-877-706-6789. Thank you.

Rated 4 out of 5 stars

I'm not sure why theres so many bad…

I'm not sure why theres so many bad reviews. Its a gambling site, you're not always going to win. Of the many times I have won, there has never been any issues with collecting my money. I have even cashed out 10k one time from slots and no issues whatsoever. I usually get a deposit within 1-2 business days. They're a little cheap with the promotions though considering how much I've spent.

October 23, 2025
Unprompted review
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Reply from PlayNow.com

Hi Cheyenne, thank you for sharing your experience. We'll be sure to pass along your feedback to our team.

Rated 1 out of 5 stars

Another crap casino

It seems like all the casinos are cutting back, like they were not making enough already. I urge you to stay away from online casinos people! There are red flags everywhere!! Everywhere!! From the moment you join there’s this offer and that offer and then once you make your first dep. you’ll notice nothing, even if you went through a linked/promoted ad advertising this bonus. So you contact customer service because wtf? 5 hours later, the boy has finally returned with some info on your bonus. That bonus offer isn’t valid anymore even though the link is active. Since u entered that promo you can’t use another so you’re sol. stop wasting your money, seriously. These games are not designed to let you win, if they were they wouldn’t be in business. It’s funny how they claim it’s “fun” and that it should always be “fun” yet they literally design the games purposely trying to piss you off so you spend more. Your outcome is already pre determined, so pay close attention to patterns, how your third bonus reel always spins just out of frame, or how they shoot you down, pop ya back up a little drop you down. It’s manipulation tactics!!! That’s on a good day, on a normal day, you will deposit 20$ and literally spin it all away without a single win. It’s funny too cause they say the online casinos are not rigged but I’ve been going pretty hard testing them to see because I noticed how they also allow you to win your first time playing and then you’re cut off after that and they win their money back in no time, and you won’t win again. This is psychology people. They use systems to monitor every click you make, how long it takes you to click from a to b, they know your thought process and the way your brain works. They claim they want everyone to have fun yet they design the games literally just to piss you off because, well we are only human. Who wouldn’t be mad at getting 4 cents in your bonus round after you spend 100$ trying to get one. It’s mind boggling how sick and twisted this industry is. Millions of people literally throwing their money at the most corrupt system ever on this planet. And guess who’s behind it all ahhhh ya. Couldn’t get any worse. Take your 100$ and go buy some groceries for your broke neighbour. Do something kind for someone who actually needs it. Ppl can do what they want with their own money but cmon, I read somebody has spent 83k here in the past couple years. Maaaaaannnn, stop supporting these scam online gambling sites you will never win and that’s a fact! I promise you, you’re not going to win. Support something that doesn’t make you feel like garbage and go buy yourself something nice with your money cause ain’t nobody having fun here, just a bunch of addicts

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Your sight is not dependable and always…

Your sight is not dependable and always crashes. Your chat feature sucks worse then the game experience. I can see why the government stops manitobins from playing other gaming websights because they would rather take all our money for nothing in return. At least with bulldog I had a better experience and got paid out better.
Do better playnow!!!
Update your servers and quit blaming it on the players device's.

October 10, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Cathy, we're sorry to hear about your experience and we'd like to learn more. If chat is not working for you, we can be reached 7 days a week 7:00 am (PT) until 12:00 midnight (PT) by telephone 1-877-706-6789.

Rated 1 out of 5 stars

As usual cannot login

As usual cannot login. This site is getting worse by the hour

October 10, 2025
Unprompted review
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Reply from PlayNow.com

Hi Joanne, we're sorry to hear you're having issues logging in. If you have not done so, please contact our Customer Support Team directly at 1-877-706-6789 or via live chat at PlayNow.com.

Rated 1 out of 5 stars

How about spending some of that money on a decent server?

With the amount of money that must be flowing through PlayNow.com, I don't understand how it's possible for it to be so slow and unreliable.

Edit: With regard to the reply from Playnow, at the time I posted this they were almost, but not quite, having an outage. The Web site was somewhat accessible, but nearly anything you tried to do on it either failed or took many times the usual amount of time, which is already very slow.

That SPECIFIC issue has long since passed, but the fact remains the site is extremely slow at the best of times and not always very responsive. Basic functions like buying lottery tickets seem to spend several hours a day down for maintenance (I keep unusual hours where it's often most convenient to do these things in the middle of the night, so maybe the average user is less affected by this); depending what you're doing, downtime seems to be as high as 15% or so, which is multiple orders of magnitude more than the generally accepted industry standard of 0.01% to 0.1%. This unusually large amount of maintenance seems to yield very little benefit.

This all has very little to do with my browser or anything like that. And if your Web site genuinely requires restarting the DSL modem on the customer's end to work properly, something is seriously wrong - and it isn't on my end.

October 8, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Jeff, we hear your frustration and apologize for any inconvenience this may have caused. If you are still experiencing this site disruption, we recommend you 1. restart your modem and the device 2. clear cache and cookies for all time 3. if the issue persists, please initiate a live chat on PlayNow.com, or call customer support at 1-877-706-6789.

Rated 1 out of 5 stars

Table games are rigged

When playing table games every 40 minutes or so would get message of techical difficulty and site would log me off.
but much worse than that is that the card games are rigged.
I played Ultimate Texas Holdem over a period of a few weeks totaling more than 30 hours off play.
The dealer gets trips, straights, flushes and fullhouses every 5th, 6th, or 7th hand. It is not statistically possible to get that many top hands randomly.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

WHAT IS THE DEAL WITH THEIR SLOT MACHINES?!? IS IT IMPOSSIBLE TO WIN?

These slot machines are truly the worst. I've played them for way longer than I'd care to admit. I'm a returning customer to the site because the Lotto and Sports side of the site are great but the slots are an outright travesty.

I've played over and over again over the years. The games themselves (if they aren't crashing) are really quite high quality and compelling and they'll do a good job of stringing you along, but the pay outs are ABYSMAL. Typically I'll play around 40-80 cent spins and ONCE IN AWHILE you can get up 20-40 dollars and you get hopeful that you might be able to get on a roll and the games always take the money right back.

So I started pivoting and playing the 'Canucks Reactor' game and IT IS A NIGHTMARE. STAY AWAY FROM THIS GAME. Every 20 minutes I'll get a "Data Not Received" error or I'll get booted with the message that "We can no longer determine that you're located in British Columbia"... WTF!?! I've been sitting in the same spot the entire time! It's incredibly frustrating.

Then there's the PAY OUTS for the Canucks Refractor game, if you thought the slot machines don't pay, this game is out right ROBBERY... Last night I was entertaining myself and grinding away playing 80 cent spins and finally hit one of the all elusive bonuses.. Finally! A bit of relief! What was the payout after the 15 spin bonus round? 0.58 CENTS. The Bonus round payed out LESS THAN MY SPIN WAGER. And if you think that's an anomaly, the bonus rounds ROUTINELY pay out around 4-8x of the wager which is absolutely pitiful. If you're in a land based casino and playing .80 cent spins and hit a bonus round, you're usually going to get at least a 30-40$ baseline win. On the Canucks Reactor game, you'll be lucky if you get 12 dollars from an .80 cent spin... Something isn't right there.

So yes folks, over around 6 years, I've put money in and keep returning to the slots and I've grinded away on them, I've spent 10s of thousands of dollars and over all of these years I can only recall TWO decent wins. 320$ off of a .20 cent spin of all things and 250$ off of a .50 cent spin... THAT'S IT, otherwise the games seem to max out at 100x the wager and that too is VERY, VERY RARE.

It sucks because to me, I'm thinking I must be some kind of bizarre anomaly, and i have this determination to win something and it just never, never happens. If you grind it out in a land based casino, eventually you're going to hit a hand pay, but that's nearly IMPOSSIBLE HERE. I thought I must have the most horrible luck as it's a government run website and it must be above board, but read the comments here, folks. The people aren't lying.

It's really sinister how the government can allow its population to play these slot machine games when they're so clearly crooked.

If you use this site, stick to the sports betting and lotto and that type of thing. That side of the site is surprisingly great and the payouts are quick and I've had no issue... But if you venture off into the slot machine side of the site like I've done countless times for a little excitement, not only are you going to waste hours of time pointlessly grinding way, your money is going to be flushed down the toilet.

So please folks, don't think that "it must only be me". The games are fun and they can provide an effective escape but they don't pay. In a casino you can have that escapism and end up leaving with a wallet full of money and feeling like a champ! That never happens here and you'll just end your session in disappointment.

Godspeed everyone

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

As an android user

As an android user, this website is apparently incompatible. After multiple attempts to discuss automatic logout issues during game play, especially during bonus rounds, multiple support agents and even a manager had different responses. The manager however replicated one of the issue on their phone.
.Canadian lottery corporation is a general revenue stream for the government. The odds are double stacked against your favor.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Robbed. Furious. This Is NOT a Casino.

I feel completely robbed. I'm an extremely unhappy customer. This place is a straight-up scam, not even close to what a real casino should be. No spins, no wins, constant crashing, zero chance to cash out — just draining money nonstop. You took thousands and gave nothing. Rot in hell for stealing from hard-working people. Shut this fake “casino” down — it’s a scam, not entertainment. To all hard-working people: please save your money. Don’t give a single dollar to this scam.

September 26, 2025
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Michael, thank you for sharing your experience. We'd like to clarify that, with gambling, unfortunately there is not a guarantee you will walk away with winnings or promotions. Any promotions that would be available to you would be able to be found in the My Promotions page and the email account when they are available. We try our best to select games that fall within RTP ranges that are competitive with other sites and that are still enjoyable for our players. We understand your frustration, if you wish to comment further, please don't hesitate to reach out to us at 1-877-706-6789 or start a live chat on PlayNow.com.

Rated 1 out of 5 stars

I play once a week 50-100 bucks I…

I play once a week 50-100 bucks I haven’t cashed out anything in 11 months I check my account I’ve put in thousands and not won a single thing imagine going to the casino every week for a year and never winning anything ..straight robbery.. I’m beyond frustrated can’t believe how much I wasted on playnow and for what cheap 10 dollar bonuses

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

One star because there is nothing…

One star because there is nothing lower. I tried to join Playnow because of the LottoMax Dream Bigly, it got all my personal info which it will probably sell, yet I failed to become a member. The site either uses junk AI or a pair of computer dummies to maintain the site, ALYSSA and TANYA, not Siri, Alexa, Bonzi or Rembo. No gov regulators watch over these people in case they rig the lootteries, with gold, white balls, blue balls guaranteed balls, the lootters are very deft digital manipulators. But we have to bear this BS of classic, gold, white because we want to win.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Tanner Wolf is full of poop

Tanner Wolf is full of poop. He didn't cash out 12,000 on 200. He's part of the criminal mafia org that runs this site. I would play at GG poker if I were you. This site and how they do this are quite rigged. They belong in jail.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Playnow poker is strictly a cash game…

Playnow poker is strictly a cash game site. They never have sit and go's, ever. They have only 1 or 2 tournaments running at any given time and you can't join freerolls tournaments unless you play cash games. If you need to play a freeroll, you don't have money for a cash game. Less than 1000 players at peak hours. Better off going to the casino.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible RTP

Terrible RTP. Constant crashing. Constant logouts. Terrible games. Terrible support staff. Play elsewhere. 100k in over the last 2 years. Will not continue. I realize gambling is a losing game but here the odds are worse than anywhere else I’ve seen.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute worst site ever

Absolute worst site ever! Constantly crashing and or kicking you out and then not being able to log back in again because it won't log you out. Tells me I'm not in my geographical location when I haven't moved more than 5 ft. This has been ongoing for at least a couple years.

August 23, 2025
Unprompted review

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