I am having the same issue. Trying to withdrawal. I etransfer my deposits but there isnt an etransfer link for withdrawal. Even though I have made etrasfer withdrawals in the past. My emails are going... See more
Company replied
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Review summary
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Reviews shaping this summary
KEEP WELL AWAY from playojo !!! Returned back last night after a long break playing mainly eye of Horus, fishing frenzy @ £2 spins however RTP was absolutely shocking, bonuses are very rare and pay... See more
Company replied
Difficult to get withdrawal. Sends an email questioning your withdrawal and then never replies. I spoke to someone called Lampros who proceeded to provide no information and treated me very rudely... See more
Company replied
I enjoy playing slots but PlayOjo is the worst for winning features. Over £1000 lost on Big Bamboo over time and never had the feature. If you say anything you are threatened with restrictions and the... See more
Company replied
Company details
About PlayOJO
Written by the company
PlayOJO is an award-winning online casino and bingo site, which is dedicated to ensuring our players ‘feel the fun’ and enjoy online gaming in a fun, fair and safe environment. Established in 2017, we initially launched in the UK before expanding into Sweden, Canada and Spain and are now active in 10 markets globally.
Since its launch, PlayOJO has become one of the fastest-growing online casinos. It has been recognised across the industry with awards, including ‘EGR’s rising star’, ‘Best New Bingo Site’ and ‘Best Slots Site’ at the WhichBingo Awards, as well as two honours at the 2021 Social Media Awards.
PlayOJO is home to more than 3,000 games, including our unique Equaliser Bingo room where everyone has an equal chance of winning. Players can also enjoy the world’s leading online slots, table games, game shows and live casino games.
Contact info
United Kingdom
- support@playojo.com
- playojo.com
2.2
Poor
15K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraud fraud fraud
Fraud fraud fraud. The reviews from Magdalena are fake. She is a staff members at ojo. She is literally spamming reviews sites for casinos. I clicked when I had a email from her, and then random 10 free spins since they won’t let me with draw my money!!! Something dodgy going on here. And I think people should just stay clear of ojo.
April 26, 2026
Unprompted review
Reply from PlayOJO
Hi Nic,
Thanks for leaving feedback and apologies for the late reply also to hear about the issue you have experienced.
We kindly requested your OJO account info via Trustpilot to be able to give you a personalised reply and assist you further.
Sadly, the info wasn't provided but we would still like the chance to help.
Rest assured no staff members are allowed accounts as this is company policy and we take such matters extremely seriously.
We want to be able to check for any emails you have received and for any issues you mentioned about spins Nic so hope to hear from you soon, reach out on Chat 24/7.
Honestly
Honestly, I had a bit of a nightmare signing up with ojo, there withdrawal times are really good and I've had them pretty quick, but good lord, I know everything I allegedly random number generated and fair, and it probably is, however I've had absolutely horrendous luck on this site, the worst I've ever experienced, £485 total deposited, normally at £50 increments to do 100 spins at 50p a spin, and out of those hundred spins I'll hit a scatter maybe once, twice if I'm super lucky, but they never go high at all, I've had 20 free spins and won like £4 or 30 free spins and won £11 or just little things like that, from £485 deposited I've taken a grand total of £120 out and that's it, sometimes it feels as if I'm just putting money into the bin, and that's quite sad I only play for a bit of fun and maybe the chance to win a few quid, but the odds feel so heavily stacked against you may e it's just my experience, but for a company this large I feel the odds could be slightly better for real.
April 1, 2026
Unprompted review
Reply from PlayOJO
Hey Joshua,
OJO appreciates your comments and feedback.
First and foremost, we want to assure you that OJO operates as a fully licensed and regulated casino, adhering strictly to all codes and regulations. Our commitment to compliance and fair play is unwavering, and you can find more information about our licensing and operational standards on our official site.
As a reputable gambling site, we work with the most popular game providers in the industry. We have no way of manipulating the content provided by these providers as all games are stored on their servers so we have no way of knowing the outcome to the negative or positive.
The games RTP is displayed in the game rules within each game and is subject to change. If the RTP is an important factor in your decision whether to play a particular game we recommend checking the game rules each time you play.
Rest assured that the results of your spins are determined by mathematical algorithms and the Random Number Generator (RNG), ensuring total fairness.
To continue to guarantee fair play, our RNG software is rigorously tested by iTech Labs, an internationally recognized testing agency. This ensures our game outcomes meet the strict standards set by tightly regulated gaming authorities worldwide.
If you would like further info or help with your account Joshua please give us a shout on Chat, happy to help.
Great site plenty of jackpot slots and…
Great site plenty of jackpot slots and a lot of rewards. Also very fast payouts and generally seems less rigged compared to other slot sites. Plenty of wins 👍
April 25, 2026
Unprompted review
Reply from PlayOJO
Hey Amy!
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
We aim to get your winnings to you as soon as possible Amy so that you can start to enjoy them, hope you had something nice planned!
If you need anything in the future Amy give us a shout out via Chat or DM on Facebook and X.
Very predatory - not to be trusted
Very predatory, email offering the world but upon logging in, asked to deposit large numbers to get £1 free.
Wins and loses happen, part of the fun but playojo are very sneaky and predatory, hiding withdraw screen behind keep depositing screens, fake email offers just to get you login, offering small incentives in return for large deposits.
Be careful guys, not to be trusted
April 25, 2026
Unprompted review
Reply from PlayOJO
Hiya Bryn!
Thanks for taking time to leave feedback and always value your opinion.
When first registering your account is not advisable to play 'Real Money' mode before trying 'Try for Free' on each game from your home page. We recommend players practice in 'Try for Free' mode prior to making a depositing to play in 'Real Money' mode.
OJO loves to reward our players with a first Welcome Package on one of our very popular games for a minimum deposit.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
We do hope that you factor in all the above Bryn when playing on our games.
If you would prefer not to receive any updates on offers available you can choose this preference in your personal area under My Account.
Our Crew would also be happy to help you with any of the above so please reach out on Chat, here for you 24/7.
Absolutely the worst casino with the…
Absolutely the worst casino with the worst rtp, throw your money in a fire for the same result
April 24, 2026
Unprompted review
Reply from PlayOJO
Hi John,
Thanks for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for and wish you better luck in the future.
Welcome to reach out John anytime on Chat or email, support@playojo.com.
Enjoy playing the games on This site.
Enjoy playing the games on This site.
April 24, 2026
Unprompted review
Reply from PlayOJO
Hey Calvin!
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat or DM on Facebook and X.
Dont create an account
Dont create an account, i made one gave them my phone number withing 30min i was spamemd by spam text messesgaes from account saying i have unpaid shipping bill oir something (i dont)
April 24, 2026
Unprompted review
Reply from PlayOJO
Hi Finley,
Thanks for leaving feedback and sorry to hear about you receiving spam/junk messages.
PlayOJO goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all info provided are stored in a secure manner.
Once you register an account we would send you a verification code to validate your registered number for ID purposes and for no other reason Finley.
We would be happy to check the communication if you can please provide us with screenshots via email support@playojo.com as we would like to get to the bottom of the issue.
Overall great site!
Withdrawals could be quicker. The site as a whole is pretty good, lots of slot game and variety. No play through on bonuses is awesome!
April 23, 2026
Unprompted review
Reply from PlayOJO
Hiya Eric!
Thanks for leaving a review.
We value your suggestions and will gladly pass on your comments about withdrawals to our development team.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides you with Kickers, from deposit offers to extend game play to registration promos.
Eric make sure to check your rewards to find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
If you need any help at all please give us a shout on Chat or DM us Facebook or X, here to help.
Easy to open account with no problems
Easy to open account with no problems
March 29, 2026
Unprompted review
Reply from PlayOJO
Hello Amanda and welcome onboard!
Truly happy to hear that you registered easily, really appreciate your review.
As a Host for worldwide game providers will be happy to bring you a new variety of games on a regular basis.
Should you need any help Amanda or top tips from us please reach out by Chat or DM us on Facebook and X.
I have had fun playing new games
I have had fun playing new games, I have won twice within the first week or 2 of opening a new account with OJO. I was quite happy with my small wins! I’ll have to see if the good luck continues on and then I can make an even more informed review. But so far, it’s been great! I just hope it stays that way!
April 14, 2026
Unprompted review
Reply from PlayOJO
Hey Sunshine!
Really appreciate you taking time to leave feedback.
We're happy to hear you have received winnings and massive congrats hoping lady luck stays by your side.
Hoping you managed to treat yourself to something nice!
Feel free to contact us Sunshine either via Chat or DM us on Facebook and X as always happy to help.
Online Scam
There are far better companies than this one. This company makes you make a deposit then stops you from doing any transactions with over 12 hours to verify your identity and then takes more than 4 hours to advise a withdrawal has declined. Also removed winnings from balance which were like £1 from free bets not lost money so they can keep it if profits are hard to come by and no longer wanting to associate with the biggest scam casino going.
April 22, 2026
Unprompted review
Reply from PlayOJO
Hi Andy!
Really appreciate feedback and sorry to hear you how you feel.
When you first register an account and before being able to play you are asked to accept our terms and conditions. In point 1 we let you know about our verification process and what will be requested to ensure you are playing in a regulated and safe environment.
If there are any areas that can't be verified we kindly ask you to upload your valid Proof of ID with a selfie.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments we presume that you have placed a withdrawal request for your deposit after receiving our Welcome Package.
As you mentioned the free spins were claimed and played meaning winnings were added to your real money balance. With the winnings and your original deposit we can assume you requested to withdraw all the funds.
You are welcome to place a withdrawal request for your initial deposit Andy if our Crew has not already done so.
If you would like further info please give us a shout on Chat, here for you 24/7.
Reply from PlayOJO
Hey Illya!
Really happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
We do enjoy rewarding our players on a regular basis from Kickers to Reel Spin Offs for Prizes.
If you need anything in the future Illya give us a shout out via Chat, Facebook or X.
SCAM!!!!
SCAM!!!!
If I could give 0 starts I would. Depisited £10, wagered around £11/£12. Recieved my free spins, won 18.10. Withdrawed and then recieved a email saying it's been Unsecsessful. All my bonus money from spins has been removed because "I didn't use real money" Even though I wagered £11 before even receiving my spins. Do not use SCAM
Withdrawed my £10, not likely I'll even recieved it as site seems like a scam
April 21, 2026
Unprompted review
Reply from PlayOJO
Hi Lauren,
Thanks for leaving a review and sorry to hear about the issue you experienced also for any confusion over game play.
On checking we found that one deposit of £10 was made on 21/4/2026 at 12:34:03 GMT where you received your welcome package spins. These were immediately claimed and played at 12:34:41 GMT receiving winnings of £18.10.
With a balance of £28.10 you then requested a withdrawal at 12:45:35 GMT with no other game play either before your free spins or after, this can be checked on your game history transactions.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
Rest assured Lauren we have sent your £10 deposit and please check your emails for the confirmation.
Should you need any further info please continue to communicate on Chat, here to help 24/7.
This company need looking into
This company need looking into for violating gambling commission restrictions for safer gambling closed and re opened my account over 30 times now and they still have not fully closed the account when you contact live chat and ask them to close the account forever they state they can’t as a way to get you back gambling with them the payout is non existent you deposit thousands to get honestly nothing and then when you have a problem they talk out there ass and say every time Im sorry you didn’t win like you think you would honestly scum the teams and the owner off the company after doing a little test across the company I can see the regulations they have are to rob customers and never close the account to keep feeding the gambling addiction the player has and the amount I closed and re opened should of been enough to close it for good as any other company so don’t be fooled avoid at all cost as I wouldn’t be surprised this company get hit with fines soon and maybe closed down for good reported the live chats with screen recordings of everything so hats off to yas and good luck 😂
April 22, 2026
Unprompted review
Reply from PlayOJO
Hi Tezza,
Thanks for leaving feedback and apologies for the late reply also to hear about the issue you have experienced.
We kindly requested your OJO account info via Trustpilot to be able to give you a personalised reply and assist you further.
Sadly, the info wasn't provided but we would still like the chance to help.
We are saddened to hear you wish to leave our PlayOJO world but of course respect your decision.
The power is in your hands and on the left hand side of your home page > My Account > Settings > Player Limitations > click on the bottom writing 'I wish to close my account' > click on the green button close my account.
With the above in place there is no option for you to be able to revoke the measures added to your account.
Once the above is in place you will receive an email confirmation and Tezza if you would like further assistance please contact us via support@playojo.com
Absolute jokers.
Honestly, I’d rate the a zero stars if I could. Absolute joke of a company. Took part in some initial sign up promotions and deposited £50. Got some free spins and played a few additional ones but the winnings were very low. Went to withdraw what I had and was told that I hadn’t taken part in enough game play despite there being no wagering requirements. Now they won’t give me my deposit back and just keep saying they are ‘analysing the situation’ whatever the hell that means. Avoid at all costs.
April 21, 2026
Unprompted review
Reply from PlayOJO
Hi Amy,
Thanks for leaving a review.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments you said that you have placed a withdrawal request for your deposit after receiving our Welcome Package.
Of course you are always welcome to play in 'try mode' without making a deposit.
However, as you mentioned the free spins were claimed and played meaning winnings were added to your real money balance. With the winnings and your original deposit we can assume you requested to withdraw all the funds.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
You are welcome to place a withdrawal request for your initial deposit if our Crew has not already done so Amy.
If you would like further info please give us a shout on Chat, here for you 24/7.
Bet on Red in roulette
Bet on Red in roulette, won, didn't pay out. Took it though correct channels, what a farce,..
Only £10 but what if it was £100/1000s..?
Don't bother folks, there's plenty of other sites out there..
March 21, 2026
Unprompted review
Reply from PlayOJO
Hey Andy,
Sorry to hear about the issue with your game play and thanks for leaving feedback.
As a host platform for worldwide game providers all game play is stored on their servers so until we are advised of an issue we wouldn't be able to correct it.
If, as you mentioned, the payout wasn't completed you can jump on chat to let us know so that we can investigate and ensure that you receive the correct winnings.
We are hoping this has been sorted now for you and if you need anything else Andy please let us know, here for you 24/7.
Avoid!
Avoid!
Keep an eye out on their T&Cs. Advertisement lures you in with a no wager free spins. They cancel your winnings and I’m waiting to see if I’ll get my deposit back, but I’m not confident.
April 20, 2026
Unprompted review
Reply from PlayOJO
Hi there!
Appreciate you taking time to leave a review.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments we presume that you have placed a withdrawal request for your deposit after receiving our Welcome Package.
Of course you are always welcome to play in 'try mode' without making a deposit.
However, if the free spins were claimed and played winnings were added to your real money balance. With the winnings and your original deposit we can assume you requested to withdraw all the funds.
We do let you know about the above in our Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
You are welcome to place a withdrawal request for your initial deposit if our Crew has not already done so.
If you would like further info please give us a shout on Chat, here for you 24/7.
CROOKS!!!!
CROOKS!!!!! I have been trying to withdraw my small amount of $60 for over 6 months and keep getting the run around! I've been doing everything these people tell me to do with no avail!!!!!! Don't trust them!!!!
April 20, 2026
Unprompted review
Reply from PlayOJO
Hi Ron,
Thanks for leaving a review and sorry to hear about the issue you experienced.
We appreciate you providing your account info and we also would like to find out why your winnings are not arriving with you.
Our Payments team have sent the funds both via bank card and wire transfer with the info you provided and on each of the occasions the transaction has been rejected and bounced back.
In the very beginning when the first withdrawal failed on 16th February we kindly asked you to add a request the withdrawal by an alternative method.
We have really tried our very best to send the funds with the details and we have asked our Payments team to try to find a solution Ron.
Sincerely sorry that your $60 has not been received and rest assured we are doing everything in our power to get the funds to you.
On checking we see you have been in communication with our Crew yesterday and as soon as they have an update you will receive an email.
I had a small win on Friday night and…
I had a small win on Friday night and withdrew £50, but as of today (20/04/2026) I still haven’t received the funds. This is really disappointing and concerning. I’ll be contacting my bank and reporting the issue to the police if it isn’t resolved promptly.
Based on this experience, I wouldn’t recommend using this app.
April 17, 2026
Unprompted review
Reply from PlayOJO
Hi Brandon,
Thanks for leaving feedback and apologies for the late reply also to hear about the issue you have experienced.
We kindly requested your OJO account info via Trustpilot to be able to give you a personalised reply and assist you further.
Sadly, the info wasn't provided but we would still like the chance to help.
We aim to process all withdrawal requests within a few hours and if sadly the method you choose couldn't be completed then we will email you to let you know Brandon that we need an alternative method.
We want to be able to resolve this for you and hoping you get in touch soon either via Chat or PM on Facebook or X.
Poor customer service and difficult withdrawal
Difficult to get withdrawal.
Sends an email questioning your withdrawal and then never replies.
I spoke to someone called Lampros who proceeded to provide no information and treated me very rudely.
Save your money. Use a site that withdrawals are simple on.
Eventually recieved my withdrawal but customer service is poor and agents are incredibly rude and unhelpfull.
April 19, 2026
Unprompted review
Reply from PlayOJO
Hi OJOer,
Thanks for leaving a review.
We’re sorry to hear about the issue you’re having as we are advocates of responsible gambling and make it our priority to help protect all of our OJOers.
Your OJO account is not a banking facility. Deposits should only be made with a view to using funds to place bets. Purely depositing to take advantage our Rewards/Offers and with no intention of playing /risking the funds you deposited with is against the Terms and Conditions you agreed to when registering your account and this is the reason why you received an email to query the transaction.
Of course we understand your frustration and we have passed on your comments about the support you received to our development team.
On checking your account we see that you had 11 chat interactions and 2 emails in a short space of time.
Appreciate you replying to our email and happy to see that our Payments team processed your funds which from receiving the withdrawal request to sending your deposit back took 12 hours in total.
Once the funds leave our side then unfortunately OJO doesn't have control over when your choice of withdrawal shows the funds available and hope your deposit has arrived back with you.
If you need anything else in the future please let us know, here for you 24/7.
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