PlayStation Reviews 1,643

It cost $5 dollars to talk with support. Every other customer service line is free. Especially when it's their product messing up.

Worst consoles and worst customer service. All Indian workers, misspelled my name and claimed they couldnt get correct information when it was understood the entire 25 minute phone call. Rediculous, will never purchase a PlayStation or a network account again. Consoles don’t work when it’s not run for two months? Bs.

TERRIBLE what a waste of time i have my password and email and not my old number or console which was stolen and they are unable to help me log in This is why Playstation will remain a useless place

Worst customer service ever, they closed 7 days a week, every time you try to contact them, nobody answers. I hope someone will close this ridiculous company in the US!!! Greedy idiots!!!

I hate,hate, hate, hate PlayStation it sucks so bad now. They're a bunch of greedy thieves ruining the gaming industry. Charging for every little thing they can. Games used to be fun, now they are a bunch of ridiculous selling tactics. They can't leave us alone to play our games peacefully without all their bs and greed. I hate Sony they suck!!!! This is it!!!!!! No more idiotic PS anymore. They are stupid AF!!! They're eventually going to send everyone to Xbox I know thats where I'm going next. So sick and tired of Sony, PS.🤬🤬🤬🤬🤬🤬🖕🖕🖕🖕🖕🖕🤜🖕🖕

They want money constantly always encouraging you to upgrade everything! And once you do spend your hard earned money in game playing they can just cut you off network and don’t give you zero explanation or a way to appeal it! We spent more than a hundred dollars on a yearly subscription and they suspended my account for absolutely nothing said i violated code of conduct! I did absolutely nothing and there’s no way to argue it or appeal! Just have to take it!! I promise to god save your money don’t go PlayStation go to Xbox or PC they’re not corrupt!! And treat there customers right!

You wont see more than one star anywhere. Worst customer service experience I’ve ever had — hands down. The support team lacks basic product knowledge, shows zero empathy, and leaves you feeling more mistreated than helped. It's shocking that a major brand operates with such inflexible policies and a complete lack of customer focus.
As someone new to gaming, I expected better. Had I known how unhelpful and borderline deceptive this company could be, I would’ve taken my business elsewhere. I’m seriously considering selling my console and never looking back.
Here’s what happened: I accidentally downloaded the wrong version of a game — didn’t even play it — and reached out for help. Instead of assisting, the rep convinced me to resubscribe to PlayStation Plus, only for me to find out afterward that the game I needed still wasn’t included. They got me to pay twice, and I ended up with nothing I wanted. It felt more like a setup than a mistake.
Frankly, it borders on predatory. In some places, taking $90 under false pretenses would be considered theft. Yet somehow, this company does it every day without consequence. It’s disgraceful. One way or another there time will come

Servers crash occasionally but I enjoy connecting with my IRL FRIENDS AND FAMILY

I cannot cancel my PlayStation network. 2 years in a row PlayStation have taken £60 for PlayStation network. Iv not owned a PlayStation for 3 years. I can’t cancel with Halifax and PlayStation won’t reply in 2 years if messaging. It’s an ongoing scam. Halifax are useless too.

The fact you cannot change game region is ridiculous. I now have 50CHF worth of cards locked away that I cannot actually use or share, really silly.

I'll never buy anything from Sony as long as I live. My PS5 broke 4 months into warranty and was barely even used now they say I will get a refurbished (second hand) unit if it's not fixable. What a waste of time and money.

Awful customer service. Bought a PS5 for my 7 year olds birthday and every game crashes seconds in to playing. But because I purchased it the month before (when I got paid!!) I was over the 30 days. By a few days…They are making me send it back to be repaired (I have to package it myself and print a label, we have no printer!) and they will look at it to repair. It will take them up to 15 days to do so. Meanwhile my little boy is now without his only birthday present for possibly weeks. Disgusting service when the console is obviously broken. None of the people I spoke to were particularly willing to help.

Playstation Fraud means Lost Account

Today marked the height of the PSN incompetency. First this is not the first time somebody was able to hack into my account via PSN and steal money from me. Also changed the Email linked to the account so I had no access. When I called Sony Support number they said they would make a case but then the refund was denied. I Called again and said I would have to claim it as a fraudulent purchase with my Bank. They basically told me go F myself and have a nice day.

When Calling my bank they gave me provisional credit. Provisional meaning directly from my banks company. However Playstation saw this and suspended my account. Now I cannot access my hacked account because of a suspension placed by sony after a fraudulant purchase they WOULD NOT resolve. I have several emails and attachments showing this information. But I have to give back 160$ that I didn't spend to Playstation. Without guarantee I even get my PS Account back. What if the Hacker also filed for a refund and has the actual money. Playstation has been messed up with their support process and I hope either the company burns out or somebody useful takes charge.

Don't buy a playstation now. Until they can fix their PSN authentication process. (Note: I did have the PSN app and my own PIN code that somehow all got deleted when the accounts email changed. They need a lot better authentication process than this app.

Playstation support is rude and unhelpful. I literally queued for 20 mins online to speak to someone and after asking for a refund on a game that I didn’t even purchase myself, they said they can’t help me and just closed down the chat when I still needed further assistance. Although I didn’t purchase this subscription myself, do not use PlayStation to subscribe to any games because even if another company would allow you to get a refund, they can’t do it because it’s brought through PlayStation so you literally have no way of getting that money back. PlayStation is absolutely greedy and pretty soon I’m going to switch to Xbox because of the constant issues I have with PlayStation.

Just got banned for calling someone a rat… I’m shocked

If you report a fraudulent purchase, they’ll do nothing about it. Literally nothing. I had to change my credit card number and dispute the purchase on the bank’s side. But when you do that? They freeze your account, and won’t unfreeze it till you pay for whatever crap someone else purchased. The second it hit my card I froze everything and tried to report it on PlayStation’s side, but it’s so unorganized and terribly handled the only response I could get was “we do not offer refunds”.

Yeh so I was in a game where some punk player messed me up kept peering in the locker I was both hiding in n using a perk built to last and then doing it when killer was their, messaged them explaining what are they all about peering in the locker n then trying to get me done in by the killer, punk patch kid, heavy punk patch kid, punk acted like a clown trying to mess up my game, patch as in the same as I'm doing with playstation I'm gonna patch him and playstation, aka avoid block not use, kid as in acted like a kid in game, punk patch kid, this punk then reports me for racism and hate speech where obviously playstation don't have a clue what racism or hate speech is, or cultural or ethnic because I'm Scottish and my culture says patch like I'm now doing with playstation as if some punk playstation advisor want to mark me as racist then I'm patching playstation for cultural bias I'm Scottish, I'm also a proud person who has been called a racist by some playstation employee that doesn't have a clue about racism 😒 fyi I'm from the city of culture in Glasgow Scotland, I have a brothers who are Muslim, my step mums Chinese and some idiot on playstation decides to report me cause they suck at a game n wanted to ruin my fun, then some other idiot playstation employee marks me as such and I'm unable to play games I want to play, cancelled subscription, removed bank details and guess what I guess my choices are being called a racist on playstation or paying racist employee on Xbox ( fyi 1 reason I left Xbox was racist comments by Xbox exec other was I'm paying for a ad space ) or I suppose bye bye to either and get a Nintendo switch 2 which is what I think I'll be doing 🤷🏻‍♂️

Trying to close my account opened in Thailand.
The only way is to contact the thai customer service by phone, but they only speak thai (and I don't)
Sony does not let me transfer my account to another country.
Sony support in other countries does not want to help

Casually takes content from you and if your ps cant register the licensing you are screwed. If you buy a game, try it and dont like it? You (by their own words in their policy) you are no longer eligble for a refund regardless of how the game was advertised.
You could have one “support agent” tell you one thing and have another support agent tell you the EXACT opposite of what the last one told you. Their own employees dont even freaking know how it works, their policy is just getting more strict in a sense that if you give them money its theirs. You cant refund.
They PURPOSELY make it extremely difficult to get in touch with anybody. Not to mention they changed their times for support and their bot is next to useless. Its gotten to a point id feel better just missing out and selling this mf

Suspended my account because I replied to a disrespectful user and had me talking to a AI bot to address the issue.

Not to mention making the new PlayStation white which was the most ridiculous decision they could have made nobody asked for that!!!