PlayStation Reviews 1,644

I am trying to speak with sony/playstation they keep cutting the online chat and so I am getting nowhere. Dies anyone on here have an email address or phone number that actually works please. Any help appreciated. Thank u.

My experience for buying my ps5 is very very bad because after 13 months my console broke down and not working anymore I called for help to playstation support and they didn't help me just they said because the warranty passed the one month we can not do anything and when I check the console the product was from China so that is the fack console because the original Playstation is from Japan they selling the fake product in canada and I gonna to say don't lose the money to buying ps5

PS store & website is the worst user interface I have ever witnessed. Terribly slow and don't let you link payments. Maybe try to allow smooth payments before adding millions of disgusting animations to your website just to make it slower than the nuh dropping from your moms ahh hole

To whom it may concern,

I am writing this because I am genuinely heartbroken, frustrated, and completely drained after trying to recover access to my PlayStation account—an account I have invested years into and spent a significant amount of hard-earned money on. What I expected was help, guidance, or at the very least respect. Instead, what I received from PlayStation customer service was the complete opposite.

My experience left me feeling mocked, dismissed, and insulted, especially by representatives who seemed unable or unwilling to communicate with me clearly in English. Rather than helping me regain access to something that means a lot to me—emotionally and financially—I was treated as if I didn’t matter at all. I left the interaction feeling unheard, disrespected, and genuinely shocked that a global company would allow customers to be spoken to that way.

I never imagined I would say this, but the way I was treated made me feel like PlayStation doesn’t care about its loyal customers. After spending so much money on your platform over the years, it hurts to feel like my situation wasn’t taken seriously. At times, the lack of support and disrespect honestly made me feel like the entire process was more of a runaround than real help, and in that moment, it made me question whether PlayStation’s system is even legitimate. It felt like a scam, and that is a horrible impression for any company to leave.

Right now, I truly feel that Xbox treats their customers with far more respect, communication, and fairness than what I experienced with PlayStation. I never thought I would say this, but at this point Xbox genuinely seems like the better choice.

All I wanted was help getting back into an account I invested a lot into—nothing more. Instead, I walked away feeling insulted, ignored, and completely let down by a company I believed in.

I hope someone at PlayStation actually listens to this, because customers deserve better—I deserved better.

Sincerely, C,Morrison

Playstation's customer support is a joke!!

I am writing to formally raise a complaint regarding the handling of my PlayStation account suspension and the significant inconvenience it has caused. I am extremely dissatisfied with both the process and the lack of resolution to date.
This issue originated in August, when a chargeback of £15.99 for No Man’s Sky appeared on my account. I followed the instructions provided by your team at the time and cleared the balance using a PlayStation gift card. The matter was closed, and my account was restored without any further issues.

However, on 29 October, after returning home from work at 2 a.m., I discovered that my account had been suspended again—this time for the exact same chargeback that had already been resolved.

When I called Sony the following morning, your representative confirmed that this related to the same August case but appeared confused as to why it had resurfaced. I was told that my bank had supposedly cancelled the original transaction. I immediately contacted my bank, who confirmed that no such cancellation or chargeback had occurred.

I contacted Sony again to relay this information and was instructed to submit bank statements as proof, which I did promptly.

I was told this would take 5–10 business days to review. During this time, I have had no access to my account or any online services. This has had a direct impact on:
• Access to the limited-time Fortnite “Simpsons Season”
• Daily and time-sensitive rewards on Skate
• Online play with friends on DayZ, which affects my YouTube content
• Access to any online features for the games I own
• Newly-purchased Now TV access
• All services requiring an internet connection, as my PlayStation is my sole access point

Despite multiple follow-up calls, I received no updates or clarity. Instead, I repeatedly had to explain the situation from the beginning. I was even sent multiple emails incorrectly stating that I needed to repay £15.99, despite already settling this in August and despite no money having been refunded to my account.

On the date I was told the issue would be resolved (14 November), I was informed that my documents had been sent to the wrong department—meaning the entire process had to start over. I was then told to wait an additional 2 business days, and later, during another call, a further 10 business days. This is completely unacceptable.

At this point, I have been without access to the following paid services for nearly a month:
• PlayStation Plus
• Now TV
• Netflix
• Disney+
• Amazon Prime

I should not be penalised for repeated errors on Sony’s part. This situation has caused unnecessary stress, significant inconvenience, and the loss of paid-for digital content and services.

On the 20 November I had call with Sony, there operative confirmed:
He can see on his system that the £15.99 payment was made via a gift card in August.

He can see from the bank statements provided that no chargeback occurred.
Despite this, he still insisted that I “prove” a chargeback did not happen.
This request is impossible. A customer cannot prove an event that did not occur, especially when Sony’s own records confirm the payment was made and no reversal took place.

My Current Position

After nearly a month without access to services I am paying for, and after Sony’s own operatives have confirmed that no chargeback occurred, I have lost confidence in how my case is being handled. I am now considering closing my account permanently and selling my PlayStation hardware.
Before taking that step, I am giving Sony one final opportunity to resolve this professionally.

What I Am Requesting/Expecting:

1.Immediate reinstatement of my account
2.Written acknowledgement of Sony’s error
3.Compensation for the month of lost access to paid services
4.Assurance this will not happen again
5.An explanation of how this issue was allowed to escalate despite clear evidence

If this is not resolved promptly, I will be escalating the matter through consumer rights channels and external complaints processes.

I expect this matter to be resolved as a priority, with my account reinstated immediately. Additionally, due to the extended disruption caused solely by Sony’s internal errors.
__________________

I had to voice this as I felt I wasn't being heard by Sony so I had to explain this to the public so there are aware of Sony's poor customer care.

 

Funny that most people here complain about the same thing as me — I find it amazing how Sony makes most of their profit with Playstation, but treats the consumers like they truly don't matter…

I've been trying to contact PSN/ Playstation through several "contact" options that I've realised are just "for the paper"… no one gets the calls, no emails nothing

What is amazing is this: All I want is to be able to log in on my Playstation and spend money there — and this Billion dollar company is so profitable that they don't even care

Absolutely completely inept . Can't understand a word they say . They shut off access and then tell you that the system is broken and you have to buy a new one . Biggest scam I've ever seen . Reporting this scam to the DOJ for a formal investigation .

I can understand the code of conduct onlie whereby we shouldnt use hate speech etc but suspensions are handed out without evidence being given and without even telling the gamer how they allegedely broken rules. As a result psn payments are wasted and future monthly payments wont be refunded and all without any opportunity to defend actions.

PSN rewards trolls and people that deliberately ruin genuine gamers' experience. They reward them by banning anyone that questions the trolls (or often bullies.) Cheats are rewarded, trolls are rewarded, bullies are rewarded and genuine gamers cant do anything about it as theyre reports arent acted upon.

I cant fault the customer service rep I have gor through to tonight . They were extremely helpful and fixed my problem immediately , that I have been trying to sort with over a year. 2 very happy customers. 🌟🌟🌟🌟🌟

I just spent £36 on a new game. Bought via PS4. There is a fault and I can’t play the game. But trying to find someone to talk to is near impossible. The website itself doesn’t work properly. It’s like the website is set up to make virtually impossible to talk to this company.

I cannot Log in because 2 step verification isnt working. I haven't changed my phone number in 10 years. Online support was useless, automated replies or it was AI. Was unable to help me. Tried contacting them again 20 mins later after finding a order # for my last purchase. Then said I couldnt use online chat again because I recently already tried. Like wtf is going on? 2SV is an absolute joke, if it errors youre locked out.

I had my PlayStation account for just over a day and they suspended my account.

Customer service was an utter joke.

They will be getting a court summons for this as it’s discrimination and a load of nonsense.

I paid for a PlayStation then brought ps premium they won’t issue a refund for the subscription when they haven’t given me the service.

Customer service is an absolute joke.

PlayStation needs to fix their suspending I wasn't even talking crazy in my chat and somebody just joined and started saying foul stuff and I got suspended for 7 days it's the second time this has happened to me stop suspending the people that isn't doing anything it doesn't make any sense

They aren’t even helping me to recover my stupid account

My PSN subscription got renewed at a much more expensive price than I originally signed up for. Tried to cancel it several times on their website, but the chat function was not working. Moreover, they only provide this function until 6:30 PM on weekdays for whatever reason. Tried several times to find a phone number to call, but there is none.

When I finally got the chat function to work, the representative denied that there was a any problem with the function and also denied issuing a refund. The representative also threatened to freeze my account if I were to file a chargeback with my bank.

Purely unethical company.

Support is an absolute joke. Took 5 tries to finally speak to someone then give an abrupt answer, ask if there's anything else they can help with then end the chat before you get a chance to respond. Refuse to refund because they're all about the money. Make games where you cant even play with someone on a different console online - even though the consoles are both made by them.

Absolutely shocking service. I cannot recover my Sony account because the code is sent to my old phone number which does not exist anymore. Account has been locked as I could not authenticate in 2 ways. Now spent already Hours and days to chat to chat bot and agents, still to no avail. Please, avoid PS5 like a plague. Once you hooked - there is no escape. I keep getting emails my password has been changed, which makes me think my account has been compromised. I feel sorry for my son, who time to time played as well as me. Actually I want it to take to BBC news or Watch Dog to raise awareness regarding this company. I know it is a multimillion company and they are just laughing at us all, but reading all the comments and reviews on here must start to ring their bell and the sooner than better !!!

I received a ps5 bundle, and inside the box I found this flyer that said I had 3 months of warranty. Online to find out months later, that apparently I had 12 months. They said they did not know why I received this other flyer with wrong information, and blamed me for not checking their website before. Like, who the hell would try to double-check some info when the flyer of the box, that says PLAYSTATION, is very explicit. Because of that information, I decided to take my control to fix to an unauthorized SONY establishment, and after some days it didn't work again. They said a lot of controllers came bad from factory. I don't recommend this company, they don't care for their clients, they commit mistakes and then want you to pay for them.

Should not even get 1star, this was just because I must click on something. Bad very bad ! Im going to change to xbox asap!

I was using customer support and the support manager called J.s and he was talking straight nonsense,