Plaza Japan Reviews 

7,576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 887 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, including many hard-to-find items, often at competitive prices, making them a preferred source for unique goods. People consistently highlight the exceptional quality of items received, which often exceed expectations. The delivery service is widely commended for its speed and efficiency, with many orders arriving much sooner than anticipated. Consumers also appreciate the meticulous and secure packaging, ensuring items arrive safely and in perfect condition. The overall ordering process is described as easy and reliable, with excellent communication and responsive service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the excellent quality and condition of items... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Customers had positive experiences with order, frequently praising the fast shipping, with some packages... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the competitive and fair... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent condition... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for some RC spares that aren't easy to find the UK and Plaza Japan had them at a great price. The experience was really straightforward and the communication was excellent. The items arr... See more

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more

Rated 5 out of 5 stars

Delivered quicker than I expected and beautifully packed. Just by looking at the packaging, you know it had to have come from Japan by the attention to detail. Very happy with what I received. Exactly... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(7,576)

962 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered parts for my Kyosho MP11

Ordered parts for my Kyosho MP11. The parts were on backorder everywhere and Plaza Japan had it in stock. Service was quick and simple. Would highly recommend this site.

April 19, 2026
Rated 1 out of 5 stars

Expect High Shipping Costs

I paid about $45 USD in shipping costs.

I paid ~$20 at time of purchase which I thought was all I would have to pay, but the courier charges another $25 which I was not adequately informed about.

April 17, 2026
Plaza Japan logo

Reply from Plaza Japan

We sincerely apologize on behalf of the courier service used. Unfortunately we are not able to provided estimates of customs fees as these are generally decided and applied by the carrier after import has been completed. We do ask that customers review the information on the shipping page and our ordering information page/terms of service required to placing an order, but we understand that not all information may be the most clearly stated. We will continue to do our best to ensure transparency and provide information to our valued customers amidst the changing tariff and import policies in some countries.

Best Regards,
Plaza Japan

Rated 5 out of 5 stars

This is an excellent retailer

This is an excellent retailer, and our go-to among Japanese sites selling our favorite action figures. Their prices are competitive, customer service is responsive, and their speed of delivery is the fastest among all the Japanese sites we use. Tip: The UPS shipping option is our favorite, even though it’s pricier.

April 19, 2026
Rated 5 out of 5 stars

Excellent service

Great choice of items.
Fast delivery and all as ordered
Well packaged and great quality.
Will order again in future.

April 17, 2026
Rated 5 out of 5 stars

Wonderful

I rarely leave reviews online.
But this website deserves a few kind words.

1.First of all, I’m from Ukraine, and the fact that—unlike many American and European websites—they offer direct shipping for a reasonable price.
2.The prices are very nice, compared to various stores that resell Japanese goods or simply raise prices for the local market.
3. Delivery might take a little while, but that’s not a problem for me, since the two packages I ordered from this site arrived in perfect condition.
4. I ordered several food items, and they all arrived fresh, with expiration dates that didn't even come close to being up.

But there are two things I'd like to improve

1. Please update the items that are out of stock more often; there are a lot of great items that have been out of stock for a very long time.
2. I'd like to see more options in the Tea and Coffee section.

Every other aspect is fantastic. I’ll definitely be ordering from you regularly.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fast & smooth order

Fantastic website & easy to order the products. The wide range products & the price is affordable. Although not well packaged, there’s some dented on the product box overall is ok received the product in good condition. For sure will order again.

April 18, 2026

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