I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more
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Company details
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Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!
Contact info
2-1-13-8F, Awajimachi, Chuouku, 541-0047, Osaka, Japan
- info@plazajapan.com
- plazajapan.com
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Replied to 96% of negative reviews
Typically replies within 48 hours
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Good experience
I ordered Nintendo hanafuda cards. They arrived well packaged and delivered within two weeks by Japan Post. The price, including delivery, was lower than buying from UK sellers. Thanks 🙂
Fantastic service
From start to finish my order was perfect. Excellent prices for my model railway parts. Postage to UK sems high but is offset by the price of the items. Thank you Plaza Japan
I’ve been ordering model railroading…
I’ve been ordering model railroading and hobby supplies from Plaza Japan, and they are absolutely brilliant. Finding high-quality, authentic Japanese train gear (like Kato Unitrack and specialized parts) can be difficult and expensive internationally, but Plaza Japan makes the process effortless.
Their prices are incredibly fair, and the shipping is shockingly fast. Even sending packages halfway across the world to the Middle East, the delivery arrives way quicker than standard Western hobby shops. Everything is packed with extreme care—heavy boxes arrive perfectly sealed with zero damage to the delicate model parts inside.
If you are on the fence about ordering internationally from Japan, don't worry. They are 100% trustworthy, professional, and reliable. Highly recommended for any serious hobbyist!
Trusted seller
Bought a metal puzzle of a japanese castle (piececool) with zero hastle.
Delivered to scotland with no problems and the item itself was packaged safely for the journey. Would buy from.again.
Perfect!
Competitive pricing, amazing customer service, often can find items that aren't available else.
Information Tech
Very professional, helpful, team
Their customer services is excellent.
Got my shipment method changed, was ease.
I'm impressed with the speed and efficiency of their order processing.
I'm impressed with the speed and efficiency of handling international orders. I have only used the Japan Postal options and everything has been handled seamlessly with the handoff to Customs and then Canada Post. 2 different orders in less the 2 weeks.
Both orders (Kato products) were exactly as ordered and everything was very well packed. Also, the pricing is so good that it is well worth the extra few days to wait.
I'm already in the process of putting together my third order.
Fast shipping
Fast shipping, neatly packed, large product range - good shopping side with japan products.
Exceptional Customer Service and Fast Resolution!
I recently had an issue with a defective item from an order, and the Plaza Japan team handled the situation with incredible professionalism. They provided a direct exchange and handled the international shipping via DHL and UPS seamlessly.
I received my replacement in record time. As a collector of high-end kits, I really value a shop that stands behind their products and provides clear communication. I highly recommend Plaza Japan for their fantastic support and efficiency. 5 stars!
Good seller! But some service improvements could be made.
Good seller!
I ordered from germany and got my package with all products I ordered.
The prices are good and the shipping fees normal.
In my opinion Plaza Japan could have some more different size variants of some of their clothing products like socks. That would be an argument for me to buy more of this product types from their website. Also a filter function for clothing sizes would be great.
One lesser rating-star, because they could implement the frequent sending of "order status update mails". My package arrived much more later as suggested and I didn't received any delivery status information about it. I had to write manually a mail to plaza japan for more information.
Great company and people to deal with
Great company and people to deal with. Best prices and very quick shipping from Japan to Australia. They have always responded to enquiries. Continue to use them as they are so easy to deal with.
Everything was smooth and fast
Everything was smooth and fast. Items came well packed.Shipping was fast! And prices as great for the walue.
Easy transaction and super fast…
Easy transaction and super fast delivery to Australia. I'm a very happy customer indeed.
Didn't believe it was real....
Didn't believe it was real when I first seen Plaza Japan
Having 1 Cent sales on actual great items but then read some reviews took the jump and got some great collectables rather cheap. Then I received parcel 3 days after it was processed only could wish the normal post in my country went that quick.
Item delivered in good condition
Item delivered in good condition, all item are original product from japan, easy buying process, and price in very good.
Fantastic first experience
Fantastic first experience. Can't wait for my next purchase.
Ridiculous shipping charges
Ordered a $65 model kit. Received it and then received a bill from UPS for an additional $22 shipping. I paid $44 shipping at check out. Hidden in the terms and conditions there is a section that says there "may be some additional shipping charges ". It should be listed in tje shipping section just like Ebay does it. I would never have paid $66 to ship a $65 item
Don't be fooled into trusting their shipping amount. You will be sorry!!!!

Reply from Plaza Japan
Great service and quick shipping
Ordered a Japanese release of a beyblade I've been really wanting. Shipped out from Japan within 24 hours and was delivered to Alberta, Canada 2 weeks later. My item was packed very well and arrived in pristine condition. Definitely would shop here again.
I ordered Z scale train
I ordered Z scale train. stuff. Price was great, product was as described, and considering it came from Japan, shipping was pretty fast.
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