Plaza Japan Reviews 

7,556
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 887 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products received, often noting that items meet or exceed expectations. Many highlight the fast and efficient delivery service, with orders frequently arriving sooner than anticipated and meticulously packaged to ensure safe transit. Reviewers also appreciate the competitive pricing, finding many items to be good value, even when considering international shipping costs, and commend the smooth and reliable ordering process. However, some customers also noted that prices, particularly for postage to certain regions, could be perceived as high.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and condition of... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Customers consistently note positive experiences with order, praising the prompt response to inquiries and... See more

Price

Reviewers mention positive feedback about price, with many finding prices to be good, competitive, and fair,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

I was looking for some RC spares that aren't easy to find the UK and Plaza Japan had them at a great price. The experience was really straightforward and the communication was excellent. The items arr... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more

Rated 5 out of 5 stars

Delivered quicker than I expected and beautifully packed. Just by looking at the packaging, you know it had to have come from Japan by the attention to detail. Very happy with what I received. Exactly... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(7,556)

943 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

I ordered Nintendo hanafuda cards. They arrived well packaged and delivered within two weeks by Japan Post. The price, including delivery, was lower than buying from UK sellers. Thanks 🙂

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

From start to finish my order was perfect. Excellent prices for my model railway parts. Postage to UK sems high but is offset by the price of the items. Thank you Plaza Japan

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been ordering model railroading…

I’ve been ordering model railroading and hobby supplies from Plaza Japan, and they are absolutely brilliant. Finding high-quality, authentic Japanese train gear (like Kato Unitrack and specialized parts) can be difficult and expensive internationally, but Plaza Japan makes the process effortless.

Their prices are incredibly fair, and the shipping is shockingly fast. Even sending packages halfway across the world to the Middle East, the delivery arrives way quicker than standard Western hobby shops. Everything is packed with extreme care—heavy boxes arrive perfectly sealed with zero damage to the delicate model parts inside.

If you are on the fence about ordering internationally from Japan, don't worry. They are 100% trustworthy, professional, and reliable. Highly recommended for any serious hobbyist!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Trusted seller

Bought a metal puzzle of a japanese castle (piececool) with zero hastle.
Delivered to scotland with no problems and the item itself was packaged safely for the journey. Would buy from.again.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Competitive pricing, amazing customer service, often can find items that aren't available else.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Information Tech

Very professional, helpful, team
Their customer services is excellent.
Got my shipment method changed, was ease.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

I'm impressed with the speed and efficiency of their order processing.

I'm impressed with the speed and efficiency of handling international orders. I have only used the Japan Postal options and everything has been handled seamlessly with the handoff to Customs and then Canada Post. 2 different orders in less the 2 weeks.
Both orders (Kato products) were exactly as ordered and everything was very well packed. Also, the pricing is so good that it is well worth the extra few days to wait.
I'm already in the process of putting together my third order.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service and Fast Resolution!

I recently had an issue with a defective item from an order, and the Plaza Japan team handled the situation with incredible professionalism. They provided a direct exchange and handled the international shipping via DHL and UPS seamlessly.
I received my replacement in record time. As a collector of high-end kits, I really value a shop that stands behind their products and provides clear communication. I highly recommend Plaza Japan for their fantastic support and efficiency. 5 stars!

May 14, 2026
Unprompted review
Rated 4 out of 5 stars

Good seller! But some service improvements could be made.

Good seller!
I ordered from germany and got my package with all products I ordered.
The prices are good and the shipping fees normal.
In my opinion Plaza Japan could have some more different size variants of some of their clothing products like socks. That would be an argument for me to buy more of this product types from their website. Also a filter function for clothing sizes would be great.
One lesser rating-star, because they could implement the frequent sending of "order status update mails". My package arrived much more later as suggested and I didn't received any delivery status information about it. I had to write manually a mail to plaza japan for more information.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Didn't believe it was real....

Didn't believe it was real when I first seen Plaza Japan
Having 1 Cent sales on actual great items but then read some reviews took the jump and got some great collectables rather cheap. Then I received parcel 3 days after it was processed only could wish the normal post in my country went that quick.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous shipping charges

Ordered a $65 model kit. Received it and then received a bill from UPS for an additional $22 shipping. I paid $44 shipping at check out. Hidden in the terms and conditions there is a section that says there "may be some additional shipping charges ". It should be listed in tje shipping section just like Ebay does it. I would never have paid $66 to ship a $65 item
Don't be fooled into trusting their shipping amount. You will be sorry!!!!

April 17, 2026
Unprompted review
Plaza Japan logo

Reply from Plaza Japan

We’re sorry to hear you were disappointed with your experience.

The additional charge you received was not a shipping fee from our store, but an import tariff/customs charge collected by UPS when the package arrived in your country. These government-imposed fees are separate from the shipping cost paid at checkout, and unfortunately are outside of our control.

We do note in our Terms & Conditions that international orders may be subject to customs duties, taxes, or tariffs depending on the destination country and shipping method selected. We understand many customers may not expect these charges, which is why we also offer certain shipping options, such as FedEx, that specifically state customs/tariff fees are included when applicable.

We appreciate your feedback and understand the frustration unexpected import charges can cause.

Rated 5 out of 5 stars

Great service and quick shipping

Ordered a Japanese release of a beyblade I've been really wanting. Shipped out from Japan within 24 hours and was delivered to Alberta, Canada 2 weeks later. My item was packed very well and arrived in pristine condition. Definitely would shop here again.

April 12, 2026
Unprompted review

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