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PlementOps specializes in implementing, optimizing, and managing both Intercom and Zendesk solutions. We help small and medium-sized businesses improve their customer support, employee experience and engagement operations through tailored systems, whether it’s conversational support with Intercom or structured workflows with Zendesk.
Vilnius, Lithuania
4.0
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Tomas is a very patient and knowledgeable man, he worked with us even more than he needed to based on our contract and made sure we are ready to operate and get used to a new software like Intercom, he also ensured our reps are briefed well to operate right away.
We recently had the pleasure of working with Plement.io to customize various aspects of our Zendesk setup, and we couldn't be happier with the results. Tomas, our main point of contact, demonstrated exceptional service and expertise throughout the project.
From redesigning templates to customizing flows and various other areas within Zendesk, Tomas handled everything with remarkable speed and efficiency. His in-depth knowledge of the platform was evident, and his ability to quickly understand our specific needs and translate them into effective solutions was truly impressive.
Tomas's work has significantly improved our workflow and the overall user experience for our team and customers. The redesigned templates are not only visually appealing but also enhance functionality, making our support processes more intuitive and efficient.
Moreover, the level of reliability and professionalism displayed by Tomas and the Plement.io team was outstanding. They were always available to address any questions or concerns, providing fast and reliable service at every step.
In summary, Tomas and Plement.io delivered exceptional service with their customization work in Zendesk. Their expertise, quick turnaround times, and commitment to quality make them an invaluable partner. We highly recommend their services to anyone looking to enhance their Zendesk experience.
I have been using Plement and Tomas for about a year now, and will be for many more years to come. They have implemented a number of complex workflows and automations in Zendesk for my company which has completely changed how our customer service team operates. I have always found them so easy to deal with and very responsiveness with communications. I would highly recommend!
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