Extremely poor service
Extremely poor service. I placed an order through their website for an item listed as in-stock using consumer financing. The order was processed successfully, only for them to call me later to state the item was actually out of stock. The real nightmare started with the cancellation. Although the order was canceled on July 20th, Plesio completely dropped the ball on their B2B communication with the bank. For over a month, they failed to confirm the cancellation to the lender, resulting in the bank demanding payment for a ghost order and threatening default fees right up to the due date. I had to personally intervene, trace their internal email logs, and force both parties to communicate just to get the canceled credit agreement closed out. Phantom web stock and absolute indifference to the customer once an issue arises. Avoid at all costs!
