Really fast shipping! 5 gorgeous baby plants, but some of them were a little damaged (maybe got a bit cold as well), but it's normal after such a trip, and I believe they will be okay! Otherwise I wil... See more
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Review summary
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I was happy with the products and the delivery was quick (even if I waited for it at home only to discover that it had been left over my letter box). The only thing i was disapointed with is that the... See more
Really pretty and unique plants. Love the description of every plant and what they need. Website has the perfect categories for searching plants. Delivery went super fast - from NL to IT on only 3 day... See more
Very great website, with the option to filter for pet friendly plants. Also, the shipping was done with so much care! I was a bit worried about ordering plants online, especially after the delivery se... See more
Company details
Information provided by various external sources
PLNTS.com is your one-stop shop for all plant related goodness. It’s a place to learn how to become the best possible plant parent and connect with other plant lovers throughout Europe.
Contact info
Netherlands
- support@plnts.com
- plnts.com
4.1
Great
22K reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Excellent Customer Service!
The first time I purchased, the baby plant came all smashed (it was not PLNTS fault, but the delivery company). However, they gave me the whole value of the purchase back as a coupon. I was so happy! I ordered again the same plant and even added two more - I couldn’t help it haha. They all arrived in perfect condition this time, and I can’t wait to see them growing nice and healthy!
October 24, 2025
Unprompted review
Reply from PLNTS.com
Hi Deborah.
Thank you for your positive feedback. We're delighted to hear everything went well! Enjoy your new plants 🌱 And see you back soon!
Warmest wishes, Emma from PLNTS
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excellent service
excellent service , order traveled from holland i believe to ireland and the packaging was phenomenal, all plants arrived in prime condition Recycled packaging even better . A+ in my opinion
October 17, 2025
Unprompted review
Reply from PLNTS.com
Hi Eoin.
Thank you for your positive feedback. We're delighted to hear everything went well! Enjoy your new plants 🌱 And see you back soon!
Warmest wishes, Emma from PLNTS
This iTHANK YOU PLNTS!s the fourth time I have…
This is the fourth time I have purchased RARE plants from Milan:
they arrive in perfect condition!
They notify you of the delivery!
Very well packaged!
The prices are very fair!
The photos and dimensions are accurate; in fact, the plants I received are even more beautiful than the photos!
I have also encouraged my friends to purchase from them!
THANK YOU PLNTS!
October 4, 2025
Unprompted review
Reply from PLNTS.com
Hi Elena.
Thank you for your positive feedback. We're delighted to hear everything went well! Enjoy your new plants 🌱 And see you back soon!
Warmest wishes, Emma from PLNTS
Great plants
October 18, 2025
Unprompted review
Reply from PLNTS.com
Hi Elvira,
thank you for taking the time to leave such a lovely review! Enjoy your new plants 🌱
Warmest wishes, Emma from PLNTS
PLNTS helped me to make my home…
PLNTS helped me to make my home greener! The choice of different type of plants in different high is great and shipment was one day faster that expected - safely received.
October 16, 2025
Unprompted review
Reply from PLNTS.com
Hi there,
thank you for taking the time to leave a review! We hope to see you again soon 🌱
Warmest wishes, Emma from PLNTS 🌻
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Sustainability box almost great!
I bought 2 sustainability boxes, one small and medium.
The plants were almost perfect, beautiful. I felt like I won lottery when finding a Philodendron white princess and a philodendron pink princess inside. Everything was great.
But If I could make a suggestion to make the experience perfect: could you please add a label on the plants to idenitfy them? I still could not identitify 2 of the plants recieved, even AI could not help me. After one week maybe I figuered out that one was a philodendron and the other one looked like an anturium but at the end of the day it wasn’t so.. not all of us are experienced plant guessers
October 8, 2025
Unprompted review
Reply from PLNTS.com
Hi there 🌿
Thank you so much for your lovely review and for sharing your excitement about your Sustainability Boxes, we’re so happy to hear that your new plant family includes such beautiful surprises like the Philodendron White Princess and Pink Princess! 💚
We really appreciate your thoughtful suggestion about labeling the plants. We completely understand how helpful that would be, especially when some species can be tricky to identify. Because our Sustainability Boxes are filled with a unique mix of surplus plants that change frequently, adding labels isn’t always possible.
Still, we love that you’re curious about your new green friends! If you’d like, you can always send us some clear photos via support@plnts.com and we’ll happily help identify the mystery plants for you. 🌱
Warm regards,
Emma from PLNTS.com
I ordered a monstera and sphagnum moss
I ordered a monstera and sphagnum moss.
I was really looking forward to it, but I was very disappointed when I unpacked everything.
Fungus gnats were flying out of the box everywhere.
When I contacted customer service, they simply told me to separate the plant and spray it with insecticide.
Is that the business model of plants.com?
Deliver sick plants, etc., so that you have to buy pest control products from plants.com?
Absolutely unsatisfactory product and customer service.
October 9, 2025
Unprompted review
Reply from PLNTS.com
Hi there 🌱
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience — receiving a plant with fungus gnats is definitely not the unboxing experience we want our plant lovers to have.
While these small insects can occasionally appear due to the natural soil environment, they should never take away from the joy of bringing a new plant home. Our team’s advice to separate and treat the plant is meant to help resolve the issue quickly and effectively, not to encourage further purchases — and we sincerely apologize if it came across that way.
Warm regards, Emma from PLNTS.com
Top!!
First time I ordered. Very exclusive and healthy plants. Well packed. Placed a second order within a week.
October 13, 2025
Unprompted review
Reply from PLNTS.com
Hi Jeff.
Thank you for your positive feedback. We're delighted to hear everything went well! Enjoy your new plants 🌱 And see you back soon!
Warmest wishes, Emma from PLNTS
Plants came fast and in good condition.
My plants came very fast and they were in pretty good condition considering that traveled several borders. There was a little wear and tear on them but other than that perfectly healthy. Will definitely order from plnts.com again. Sending love from Denmark🥰❤️
October 3, 2025
Unprompted review
Reply from PLNTS.com
Hi Sigrid,
thank you for taking the time to leave such a lovely review! Enjoy your new plants 🌱
Warmest wishes, Emma from PLNTS
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Healthy plants and good quality products
My order was delivered in time with healthy baby plants!
October 1, 2025
Unprompted review
Reply from PLNTS.com
Hi there,
thank you for taking the time to leave such a lovely review! Enjoy your new plants 🌱
Warmest wishes, Emma from PLNTS
Reply from PLNTS.com
Hi Thierry,
thank you for taking the time to leave a review! We hope to see you again soon 🌱
Warmest wishes, Emma from PLNTS 🌻
Well-packed, healthy-looking plants
The package has arrived overnight, with well-packed, healthy-looking plants. My past experiences were mixed, but this was definitely an all-around positive one!
October 7, 2025
Unprompted review
Reply from PLNTS.com
Hi there.
Thank you for your positive feedback. We're delighted to hear everything went well! Enjoy your new plants 🌱 And see you back soon!
Warmest wishes, Emma from PLNTS
Both plants are amazing quality
Both plants are amazing quality, arrived on time and were carefully packed
September 26, 2025
Unprompted review
Reply from PLNTS.com
Hi Carla,
thank you for taking the time to leave a review! We hope to see you again soon 🌱
Warmest wishes, Emma from PLNTS 🌻
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Great plants but please label them, even just a sicky label on the pot
Pros: Easy to order, quick delivery, well packaged plants
Cons: all pots were extremely wet(let's see how they do once they have settled in). None of the plants are labelled. I can work out those I ordered by name but have no idea on those from the sustainability box. Makes it a difficult job to work out how to care for the plants.
September 25, 2025
Unprompted review
Reply from PLNTS.com
Thank you for your review, Sheelagh! It's great that you highlighted the pros: the easy ordering, quick delivery, and well-packaged plants. That's exactly what we aim for! 📦💨
We completely understand your concerns about the cons. We are sorry to hear that the pots were extremely wet. We water our plants right before shipping to ease their journey, but we will critically review our processes to ensure they don't arrive overly soggy. Hopefully, they acclimatize quickly and well!
You raise a very important point about the absence of labels, especially for the plants from the Sustainability Box. This is indeed inconvenient, as plant care starts with identification! This is valuable feedback, and we will immediately take this into consideration when discussing how to label our mystery boxes and deliveries more clearly.
We would be happy to help you identify the unknown plants from the Sustainability Box. Could you please send an email with a few photos to support@plnts.com? Our customer service team will then figure out which plants you received and provide you with the correct care tips, ensuring they get the best start.
Kind regards,
Emma van PLNTS 🌱
Great experience!
Great experience!
The baby plants are healthy and growing well.
The packaging was very nice, and they gave me a plant magazine as a free gift.
Would definitely buy from again.
Highly recommended!
August 28, 2025
Unprompted review
Reply from PLNTS.com
What a fantastic experience, Chandrima! 💚 Thank you so much for these praising words.
It’s great to hear that our baby plants are healthy and growing well! That’s the best feedback we can get. And we are delighted that you found the packaging nice and effective, and that our PLNTS magazine as a gift was appreciated! We put a lot of love into every detail of the order.
We hope to welcome you back soon and consider your recommendation the highest compliment.
Kind regards,
Emma van PLNTS
The Plant arrived in a very good…
The Plant arrived in a very good condition! And very fast! I enjoy it very much! Thank you!
September 13, 2025
Unprompted review
Reply from PLNTS.com
That is wonderful to hear, Sonja! 🎉
Fantastic that the plant arrived quickly and in such good condition. We pack all our green friends with the utmost care, so it's great to hear that our efforts are paying off. The most important thing is that you are now enjoying it to the fullest!
Kind regards,
Emma van PLNTS 💚
Great exclusive plants for little…
Great exclusive plants for little money!!
Absolute worth to order from plnts, especially the sustainability box...for sure: not the last time
September 22, 2025
Unprompted review
Reply from PLNTS.com
What a fantastic five-star review, Matthias! ⭐⭐⭐⭐⭐ Thank you so much for sharing your experience. It's great to hear that you consider our exclusive plants to be great value for money!
We are especially happy that you mentioned our Sustainability Box and found it worthwhile. We put a lot of love and care into offering sustainable options, so your praise is a huge confirmation for our team! We're already looking forward to processing your next order. 😉
Be sure to share your beautiful new plants with us on Instagram via @PLNTS_com! We'd love to see them!
Kind regards,
Emma van PLNTS
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Great product, awful delivery
If we are talking about the products I'd give 5 stars without a doubt. High standard quality, beautiful plants and vases, classy and they arrived quite in good conditions despite the loooong travel journey.
The problem with my order was the timing. Plnts .com website claims to ship on the same day for orders placed before 12 am. However, my order was dispatched 8 business days after the payment which is not good and in conflict with their claim of fast delivery.
The drama also was enhanced once they passed the order to the courier....Bartolini changed the delivery date twice with short notice and a week end in the middle. Long story short, I received the products after 17 days but luckily enough the plants were not much damaged.
I wrote the customer services both through chat and emails but they were of not help at all!!
So, would I buy again from them? Yes for the quality, not for the logistic and delivery.
September 20, 2025
Unprompted review
Reply from PLNTS.com
What a detailed and honest review, Marcus! We are incredibly happy to hear that the plants and vases survived the long journey so well and that you find the quality to be exceptional. That's what we strive for! 🌿💚
However, we are truly sorry to hear about the logistical drama you experienced. It is completely unacceptable that it took 8 business days for your order to be dispatched, which contradicts our promise of fast shipping. We fully understand that this, combined with the courier's delays, caused a lot of frustration, and that you only received the products after 17 days.
Furthermore, it is disappointing to read that our customer service did not assist you properly when you reached out. This is an area where we absolutely need to improve.
We are sincerely thankful for your feedback regarding both the quality and the logistics. We use this kind of feedback to better our processes, especially our shipping and customer service protocols.
We would love to make this right and improve your experience with the logistics side of things. Could you please reach out to us via support@plnts.com (mentioning your order number)? That way, we can see what we can still do for you.
Kind regards,
Emma van PLNTS 🌱
If I could give 0 stars I would
I ordered plants as part of a moving away gift for a friend on the 8th and told that I would receive my plants on the 13th. On the 15th I emailed asking where my plants were and it turned out it got 'stuck in processing' and that they finally processed my order. EVRI sent me an email on the 17th saying they were expecting it within 48hrs and now it is the 19th and they still don't even have my plants to ship.
I needed these plants before the 24th and now I am unsure if I will even get them in time and as the friend is moving away I have literally no need for these plants which I can't even return. It takes so long for customer service to get back to you and the process of sending the plants seems to be so weird if things can get stuck at stages in the process. I don't think there should be a date given for when you can expect your order as I ordered way ahead of time and due to circumstances out of my control I now look like a cheapskate. I can't even refund so I can go and spend money somewhere else and get my plants on time. Horrible experience.
September 8, 2025
Unprompted review
Reply from PLNTS.com
Hi Kiara,
Thank you for reaching out and sharing your experience. We're truly sorry to hear that this situation caused stress, especially given the importance of the gift and the occasion.
After reviewing your order details, we can confirm that your package was delivered on time and within the expected delivery window. However, we completely understand how frustrating it must have been to receive conflicting updates and to feel uncertain about whether your gift would arrive in time. We sincerely apologize for the confusion caused by the processing and tracking notifications, and for the delay in communication from our side. That’s not the experience we aim to deliver.
Your feedback regarding our communication and the clarity of the order process is incredibly valuable, and we’ll be taking it to heart as we continue to improve. We're also happy to assist further if you still have concerns about the order, or if there's anything we can do to help make this right.
Again, we're sorry for the inconvenience, and we truly appreciate your patience!
Warmest wishes, Emma from PLNTS
Good prices and service
Good prices and service, healthy plants and great packaging.
September 9, 2025
Unprompted review
Reply from PLNTS.com
Hi there,
thank you for taking the time to leave a review! We hope to see you again soon 🌱
Warmest wishes, Emma from PLNTS 🌻
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