Really fast shipping! 5 gorgeous baby plants, but some of them were a little damaged (maybe got a bit cold as well), but it's normal after such a trip, and I believe they will be okay! Otherwise I wil... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was happy with the products and the delivery was quick (even if I waited for it at home only to discover that it had been left over my letter box). The only thing i was disapointed with is that the... See more
Really pretty and unique plants. Love the description of every plant and what they need. Website has the perfect categories for searching plants. Delivery went super fast - from NL to IT on only 3 day... See more
Very great website, with the option to filter for pet friendly plants. Also, the shipping was done with so much care! I was a bit worried about ordering plants online, especially after the delivery se... See more
Company details
Information provided by various external sources
PLNTS.com is your one-stop shop for all plant related goodness. It’s a place to learn how to become the best possible plant parent and connect with other plant lovers throughout Europe.
Contact info
Netherlands
- support@plnts.com
- plnts.com
4.1
Great
22K reviews
Replied to 78% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered 6 Burle Marx Flames
I ordered 6 Burle Marx Flames, but only 2 arrived. The rest of the order is missing. There is absolutely no human customer service available only an AI chatbot that is unable to help with missing items. I have lost a significant amount of money and feel completely ignored. I cannot recommend this shop due to the non-existent support and incomplete delivery. Avoid if you value your money.
February 9, 2026
Unprompted review
Reply from PLNTS.com
Dear Mike,
We sincerely apologize for this incredibly frustrating experience. We completely understand your disappointment, especially given the value of the Burle Marx Flames you ordered. It is never our intention for a customer to feel ignored or for our support to feel inaccessible, especially when dealing with a significant issue like a missing delivery.
We want to investigate and resolve this for you with the highest priority. While our chatbot handles initial inquiries, we have a dedicated human team ready to step in and fix situations like this. Could you please send an email to support@plnts.com with your order number and a brief description? You can also reach out to us via WhatsApp. We will do everything in our power to make this right for you as quickly as possible.
Kind regards,
Team PLNTS 💚
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Reply from PLNTS.com
Thank you so much! We hope your plants will thrive in your home. If you ever need care tips or advice, feel free to reach out we’re happy to help.
Warm regards,
Team PLNTS
Great product selection
Great product selection. Fast shipping. Excellent packaging. I have ordered from PLNTS several times and I am always satisfied with my order. Thanks PLNTS Team!
February 19, 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your loyalty and kind words! We’re delighted to hear you’re always satisfied with your orders and that you enjoy our selection, shipping, and packaging.
Warm regards,
Team PLNTS
Reply from PLNTS.com
Thank you so much for your kind review! We’re delighted to hear you’re happy with the quality and that everything arrived safely.
Warm regards,
Team PLNTS
Great experience
Always wonderful plants, pretty, healthy and very good packaging. Would absolutely recommend
February 12, 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your lovely review! We’re delighted to hear that you’re consistently happy with our plants and packaging. Your recommendation means the world to us.
Warm regards,
Team PLNTS
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Wrong expedition, no answer, no accountability
The company overwrote the recepients adress by a random and refused to modify it. They didnt't bother answer my modification request nor my immediate reaction. Even tho I asked up to 5 times. They just waited for 3 days and told me they cannot change anymore!
If you send flowers for anything important, flee this company like plague.
February 12, 2026
Unprompted review
Reply from PLNTS.com
Dear Graced,
We are incredibly sorry to hear about this experience. This sounds like an extremely frustrating situation, especially since you tried to reach out to us five times to correct the mistake. It is never our intention to ignore requests until it is too late, and we completely understand how upsetting this is, particularly when it involves an important gift.
We would really like to make this right and investigate what went wrong with the address and our communication. Could you please send us a direct message via the chat on our website or an email to support@plnts.com with your order number? We want to do everything we can to find a suitable solution for you.
Kind regards,
Team PLNTS 🌱
I really appreciate this shop
I really appreciate this shop, the plants are beautiful, all my orders went very well. Plnts.com offers a good quality after-sale service. Pleasant !
February 14, 2026
Unprompted review
PLNTS are always great
PLNTS are always great. They have a huge selection, they ship very quickly, and package everything well. I never leave reviews, but had an issue with the delivery (not at all due to PLNTS, purely the local courier) and they were beyond helpful in trying to address it.
February 11, 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that you’re happy with our selection, shipping, and packaging. It means even more that you chose to share your experience, especially after the delivery issue.
We really appreciate your kind words about our team — we’re always here to help.
Warm regards,
Team PLNTS
Out of the 5 plants that arrived…
Out of the 5 plants that arrived yesterday, only one was in very good condition; I don't know if three of them will survive the next week….
February 11, 2026
Unprompted review
Reply from PLNTS.com
Dear Frederieke,
We are incredibly sorry to hear that your order did not meet your expectations. Unboxing a package full of new green friends should be a joyful moment, and we sincerely apologize that only one out of the five plants arrived in good condition. We completely understand your concerns about whether the other plants will survive the week.
Please rest assured, we are here to help! We would love to take a look at the condition of your plants and find a suitable solution for you, whether that means sending replacements or offering another form of compensation. Could you please send us photos of the plants via the chat widget on our website, WhatsApp, or by email at support@plnts.com? Our team will assist you right away to make things right.
Kind regards,
Team PLNTS 🌱
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Good service from PLNTS- expecting better on packaging
Good and quick service from PLNTS, not so much from the courier:
My girlfriend usually buys from this website so I wanted to buy her a plant for S.Valentine, unfortunately this time quality of packaging/delivery wasn't at usual level:
- the box arrived sealed with courier tape, so it was opened before
-the heat pack wasn't there, I guess it got lost along the way
- obvsly the plant didn't enjoy the trip, 3 leaves out of 7 were badly fold and one was detached.
February 9, 2026
Unprompted review
Reply from PLNTS.com
Dear Massimiliano,
How thoughtful of you to choose a plant as a Valentine's gift for your girlfriend! That makes it even more disappointing to hear that the delivery and the condition of the package weren't up to the usual standard this time. The fact that the box had been opened and the heat pack was missing is certainly not how it should be, and we understand that the plant suffered during the trip.
We would love to make this right so you can still give her a beautiful gift. Could you please send us an email at support@plnts.com with some photos of the plant and the box? We will look into a proper solution for you and your girlfriend immediately!
Kind regards,
Team PLNTS 💚
Very happy, 5star 🌟
Delivery was so prompt, plants are beautiful and so healthy, one plant was dislodged from the pot but it was the fault of the delivery company. Simple fix. Cannot wait to order some more.
January 26, 2026
Reply from PLNTS.com
Thank you so much for your lovely review! We’re delighted to hear that the delivery was prompt and that your plants arrived healthy and beautiful. Sorry to hear one got dislodged during transport, but we’re glad it was an easy fix.
We look forward to your next order!
Warm regards,
Team PLNTS
Very disappointing experience with live plant delivery
We ordered a live plant online from plnts.com. During the shipping process, the plant was kept in the shipping company’s container for an entire week. Throughout this period, I contacted plnts.com three times asking for help and support. But they only shared the delivery tracking link with me again. I also contacted the shipping company myself in an attempt to resolve the issue.
The shipping company informed me that the package had been incorrectly prepared and that they initially would not deliver it. I communicated this back to plnts.com and asked for assistance again. Despite this, it took a week for the plant to finally be delivered.
When the plant arrived, several leaves were already damaged and others had started to wilt. Although plnts.com claims to care deeply about their plants and included a heat pack, this was meaningless after the plant had been stuck in a container for so long. I wish the same level of care had been shown when I repeatedly reached out for help.
Additionally, due to previous bad experiences with the shipping company they use, I specifically selected a different shipping company during checkout. Unfortunately, my selection was ignored and the order was still shipped with the same company.
I informed plnts.com that the plant arrived in poor condition and clearly stated how unhappy I was with this experience, yet I received no response at all.
Based on this experience, I do not recommend ordering live plants from this website.
February 6, 2026
Unprompted review
Reply from PLNTS.com
Dear customer,
Thank you for sharing your detailed feedback, although we are deeply sorry to hear that your experience with us was so frustrating. It is absolutely not our intention that your repeated requests for help were met with only a tracking link, especially when specific shipping issues were reported.
The fact that your chosen shipping method was ignored and the plant subsequently faced a week-long delay is something we take very seriously. A heat pack can indeed only provide limited protection during such long delays.
We would very much like to rectify this and investigate the communication regarding your case internally. Would you please give us one last chance to make this right by sending your order number to support@plnts.com? We will immediately look for a suitable solution for the damaged plant and the mistakes made.
Kind regards,
Team PLNTS 🌱
I was so excited to receive beautiful plants until I placed the order.
I was so excited to receive beautiful and rare plants form such a well reviewed place, but did not expect to be as wrong as I was.
Shipping was a complete disaster, the mentioned lead times on website are not accurate at all and when carrier failed, the only support (after 2 days of writing emails, chatting and whatsapp) I got answer - carrier is trying to deliver. Not true. 3 days lates I managed to chase down the driver to get my parcel.
When I opened the parcel where I should receive 3 beautiful plants, 2 baby plants and one big cactus - another surprise. Due to the carrier not fulfilling their duties (as was advertised on the website) one of the rare babyplants had died and instead of big cactus I received a snake plant.
Tried reaching out to plnts.com again - no answers. After a day or two, apologies and offer for a discount code. No, thank you, I do not want to order in a place that can mix a snake plant with cactus (even the invoice had the correct plants mentioned, all you need to do is double check that the picked plants are what's ordered). Now for two days I have been chasing them to get refund... terrible customer service, saddest first shopping experience in a plant store online.
Update: still trying to get my refund after weeks of chasing them. They have time to write answers to reviews but not to actually provide resolution or answers to customers.
January 28, 2026
Unprompted review
Reply from PLNTS.com
Hi Kate,
Thank you for the update on your review. We're very sorry to hear you haven't yet received a resolution to the issues surrounding your order 💔
To avoid missing your message again, please contact us directly at support@plnts.com. We hope this way we can still offer you a suitable solution to restore your confidence in our webshop!
Once again our sincere apologies for the inconvenience, we look forward to hearing from you 🌿
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Very good
Really fast shipping! 5 gorgeous baby plants, but some of them were a little damaged (maybe got a bit cold as well), but it's normal after such a trip, and I believe they will be okay! Otherwise I will ask PLNTS for help and I know they will be comprehensive!
January 29, 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your kind and understanding review! We’re really happy to hear that you love the baby plants and that the shipping was fast. We’re sorry that some arrived with a bit of damage transport and colder temperatures can sometimes cause a little stress, but we also hope they’ll recover nicely.
Of course, if you have any concerns, please don’t hesitate to reach out to our customer service. We’re always here to help.
Warm regards,
Team PLNTS
Thanks PLNTS
My order arrived swiftly and as it was very carefully packaged transit had no obvious ill effects. Tracking was accurate and updated promptly. I'm very happy with the plants they selected for me, they seem very healthy.
January 29, 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your thoughtful review! We’re delighted to hear that your order arrived quickly, that the tracking was clear, and that the plants reached you safely. It’s wonderful to know you’re happy with the selection and their health.
Warm regards,
Team PLNTS
Great concept
Great packaging, great plants, eco friendly and im very happy.
January 28, 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the plants, packaging, and our eco-friendly approach. That means a lot to us.
Warm regards,
Team PLNTS
Everything worked out great
Everything worked out great, the plants arrived in top condition. They were very well packaged, so the plants were not damaged during transport. The price was also very fair, thank you very much.
January 28, 2026
Unprompted review
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I always had a really good experience…
I always had a really good experience with PLNTS. Sadly this perfect record was broken when 2 of my 4 plants arrive in a bad shape and are still not showing any improvement.
Well that can happen
January 21, 2026
Unprompted review
Reply from PLNTS.com
Thank you for sharing your experience and for your continued trust in PLNTS. We’re really sorry to hear that two of your plants didn’t arrive in the best shape that’s of course not the experience we want for you. Even with the best care and packaging, plants can sometimes struggle after transport, but we completely understand how disappointing that can be.
If you haven’t already, please feel free to reach out to our customer service with photos we’re always happy to look along and help find a suitable solution.
Warm regards,
Team PLNTS
I have received the plant damaged
I have received the planted damaged, so basically died. It has been a week but still didn't get any concrete answer from the customer support team to refund. They only offered a voucher code
January 18, 2026
Unprompted review
Reply from PLNTS.com
Dear Hande,
We are sincerely sorry to hear that your plant arrived damaged and that you haven't received a concrete solution after a week. We completely understand that a voucher is not always the preferred outcome when a plant doesn't survive. We would like to rectify this and offer you the option for a full refund for the affected plant. Could you please provide us with your order number via the chat on our website or through a WhatsApp message? We will make sure your request is handled with priority.
Kind regards,
Emma van PLNTS 🌿
Very disapointed ! Waiting for a refund... you can wait :D
Very disappointed with my second experience buying plants from PLNTS.
Two plants arrived in a terrible condition: the leaves were rotten, covered in spots everywhere. It has now been two days and my Monstera is barely holding on — I doubt it will survive the week.
I was not refunded anything, and it’s impossible to have a proper conversation with competent customer service staff. This is completely unacceptable.
The rest of my plants were in good condition, but one plant looked nothing like the picture on the website — almost no leaves, it looked like an S-size plant.
January 21, 2026
Unprompted review
Reply from PLNTS.com
Dear Giroud,
We are sincerely sorry that your second experience with us was so disappointing. Rotten leaves and a lack of proper service are completely unacceptable. We would like to make this right and refund the dead or differing plants. Could you please send us your order number and some photos via the chat on our website? We will ensure that you receive a proper and helpful response this time.
Kind regards,
Team PLNTS 💚
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