Plotpackers Reviews 776

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and positive attitudes, which greatly enhanced their holidays. Many people highlight the well-organized trips and diverse activities, appreciating the seamless service and overall user experience. However, some customers also noted issues with communication regarding dietary restrictions and trip inclusions, finding some itineraries lacked sufficient free time or were not as "jam-packed" with activities as expected. A few other people also felt that certain destinations could have been swapped for more appealing or safer alternatives, and there were isolated reports of a guide being unprofessional.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their guides for being knowledgeable,... See more

Holidays

Consumers find holidays to be positive, with many praising the well-planned itineraries, variety of... See more

Location

People report positive experiences with location, expressing satisfaction with the places visited and the... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional care and helpfulness of... See more

User experience

Reviewers express high satisfaction with the user experience. Many customers highlight the exceptional care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved my time in Brazil - (second group) The beaches were amazing , Ilha Grande and Paraty and Rio were beautiful. Food was stunning and Mat our tour guide couldn't do enough and was attentive and... See more

Rated 5 out of 5 stars

I truly can’t put into words how incredible my trip to South Africa was. Our host, Samantha Casolaro, was the best host I could have ever asked for. She was not only kind, inclusive, and supportive, b... See more

Rated 5 out of 5 stars

Just finished the Colombia trip organised and run by plotpackers .we toured Medellín, Quatape , Salento , Cali and Bogota, enjoyed every minute of it . great trip.. got a really good insight and feel... See more

Rated 5 out of 5 stars

The whole trip was wonderful! From not having to worry about logistics (always a travel headache) to the most amazing sights, food and overall vibes! Cody and Ellie were incredible hosts, and they boo... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had the best time !

Everything was organized so well! The trip was packed with so many fun activities, I couldn’t have wished for a better experience! Sicilia really outdid herself, she was the absolute star of the trip! Can’t recommend it enough! Thank you, thank you, thank you!

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Firstly, regarding the trip, it was incredible. I thought there would be more lunch/dinner included as mentioned, so I'll mention that a bit more. The guide was incredible. He managed the group well, he was on top of things and very attentive to people's needs. 10/10 :)

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

12 Day Peru trip

I have just completed the 12 day group trip to Peru hosted by Abbie. Where I met 9 other fantastic women. I could not recommend plot packers enough! I’m already planning my next trip with them. As for our guide Sol, what a woman!! She made our trip so much easier and more enjoyable! It was my birthday on our last day and she kindly arranged a personalised birthday cake and last evening meal with the group- for that I will always have dear memories of Peru, it really shows going with a tour company who used local nationals to be the guide makes the world of a difference! Thank you Sol! Xx

July 1, 2025
Rated 5 out of 5 stars

Amazing Sri Lanka trip with host Layla and guide Supun

Our guide Supun was great and super knowledgeable on our trip to Sri Lanka. Him and his team kept us safe and efficiently got us around Sri Lanka as well as being super informative about the country and its sites.
Our host Layla was amazingly kind and funny, she held the group together and was always there for us to talk to if we weren’t feeling out best!
Overall the whole experience was one I won’t forget! The itinerary was well planned, packed with great activities! The tour guide also took us to great food places that catered for everyone.
I would definitely do another plotpackers trip - especially with Layla!

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

Plotpackers Peru

Our guide Sandra, honestly made such a positive difference to the trip. She was so supportive and kind and helped us through the trip.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Best Way to Travel!

I went on my first group trip ever and it's the only way I want to travel from now on! My trip to Colombia was perfect with Hugo as our guide.

I was able to visit so many places I probably would have overlooked if I planned the trip myself. It's so nice to have the convenience of not having to deal with the logistics of travelling.

Unarguably, our guide Hugo was one of the best parts of my trip. Hugo is very easy to talk to, and I didn't feel any type of way making personal requests even though I was travelling with a group. His vibe is unmatched and I love all the recommendations he gave. He's very knowledgeable about the culture and was very eager to share with us. He made multiple concessions and gave allowances for everyone in the group, including me.

I would definitely want to travel with Plotpackers again and I'm considering doing another Colombia trip just because I know Hugo would make it worthwhile.

June 6, 2025
Rated 5 out of 5 stars

Colombia Cartagena and beyond

This was my third trip with plotpackers and I loved every second of it! Hugo was a fantastic guide with absolutely amazing recommendations helping us explore Colombia to the fullest! The itinerary had the perfect balance of planned activities as well as free time to explore/relax on the beaches too! 10/10 would absolutely recommend!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Trip of a lifetime!✨

Had such a wonderful time with Leonie and all my new friends in South Africa. We got to experience and see sooo much everything from the tip of Africa til townships and bungee jump. I’m taking so much with me from this trip not just memories but also new lifelong friendships:) This was a trip of a lifetime!☀️✨

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Simply can’t be put into words!

I can honestly say that the 10 days I spent on this trip with Leo and the others was the best, most life changing 10 days of my entire life. This is my second grouptrip with Plotpackers, and while Iceland was breathtaking, the longer period of time on this trip (SA) allowed for much deeper connections within the group and made for the best time ever. I now have 16 people I consider to be family, we are already planning a reunion! In terms of the actual trip and itinerary, it simply couldn’t have been any better, every day was a new adventure and we were so lucky in seeing and experiencing some incredible things! I even got over my extreme fear of heights after the bungee!
Thank you to Plotpackers and especially to Leo, my dear friend

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Bali June 2025

I have just been on my 2nd ever group trip (both with Plotpackers) to Bali. I had the most amazing time, ticking off so many bucket list items and making friends for life! Big shoutout to the host of the group Lia who is so friendly, knowledgeable and easy to get along with, I will definitely be keeping my eye out for any future trips she hosts with Plotpackers!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous trip around Colombia

Fabulous trip around Colombia - everything was well organised and I really enjoyed the places I went to as they were on my list either way! The group itself was amazing and everyone really got on🙏 Our tour guide, Hugo, definitely made the experience clearly showing his love for his country and commitment to the group. If there’s ever a technology to clone people, Hugo should be high up on that list as the best tour guide🙌🏻

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Brill

Hugo the guide was absolutely wonderful! He was helpful, accommodating kind and compassionate. One of the best guides i’ve ever had that truly took the time to make sure we were happy and settled in our trip to colombia. The trip was fun filled. thank you so much hugo and the plot packets team x

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing trip

I had a fantastic time on my Colombian trip with Hugo. He was an amazing guide and really went above and behind for our whole group. I met an amazing group on the trip and what we got up to was a once in a lifetime experience.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

My plotpackers trip was incredible

My plotpackers trip was incredible! The itinerary we received was well thought out, and our guide, Hugo, was amazing! He was very kind and attentive, and always there to support us. He would bring us different local sweets to try, make amazing food recommendations, and even take care of us if we got hurt. Hugo was very quick to help when I cut my forehead and when I got sunburnt later on in the trip - he did not hesitate to give me a lotion that improved my skin instantly. Overall, the best tour guide we could've asked for and an incredibly knowledgeable, likeable, and funny person. He even taught us salsa!

The people I met on the trip were also amazing, and we formed beautiful friendships. I 100% recommend travelling with plotpackers in this format, especially to Colombia!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience exploring Morocco!

I had a wonderful time in Morocco exploring the beautiful country with our tour guide Hamid. The whole trip was organized very well, and I feel like I got to experience the majority of the country in our short time together. Our group instantly became best friends and we all got along very well. The last day of our trip happened to fall on a very large religious holiday in Morocco, which caused many places to be closed. Hamid handled the itinerary changes with ease and ensured that we got to all of our activities despite closures. I do think that in the future Plotpackers should plan trips a day earlier or something to avoid groups being there over the holiday as everything is closed and to allow the guides to be with their families. The optional sunrise hot air balloon was our entire group’s favorite part of the trip, so I think it should be added as an included activity in future trips, even if the price has to go up a bit. Overall an amazing trip!

May 30, 2025
Unprompted review
Rated 4 out of 5 stars

Unforgettable Colombian Adventure

I had a truly great experience exploring Colombia with Plotpackers. Our guide, Hugo, was nothing short of exceptional — kind, attentive, and always going the extra mile to make sure everything went smoothly. Whether it was helping with small mishaps like sunburns or allergic reactions, or offering spot-on local recommendations even after the trip ended, Hugo made us all feel incredibly well looked after.
What really elevated the experience was that Hugo is a local. He had so much insight to share about the culture, history, and hidden gems of Colombia. Thanks to him — we truly experienced the country. He made sure we tasted all the local specialties and got a genuine feel for Colombian life, which made the trip feel even more authentic and special.
The group dynamic was great too — it was a fantastic way to meet fellow travelers from all over the world and discover Colombia in a fun, sociable setting. Most of the hostels were in excellent locations, offering great facilities and activities.
That said, a few of the accommodations could have been better selected. For the price point, air conditioning should have been standard, and party hostels weren’t really aligned with everyone’s preferences.
Overall, I highly recommend this trip to anyone looking to explore Colombia in a unique and well-organized way — especially with a local guide like Hugo, who made the journey unforgettable.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Olman was wonderful!! The entire trip was great, however I could’ve done with one more day in Jaco or at a different location, and one less in Monteverde. I also think that San José was a big drag compared to the other locations. I personally would be more than happy to pay a little extra in airport transfer just to go directly to one of the nicer locations and skip San José entirely. It was a lukewarm end to such a wonderful week and a half! Everything else was gorgeous and wonderfully planned!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

a once in a life time trip

This was a once in a life time trip! Our tour guide Olman was absolutely amazing, he made us feel safe and like we could ask him anything- he went above and beyond for our group and really made this trip the best experience he could. I would highly recommend this trip if you like beaches, mountains, animals and just having fun with amazing views!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

An unforgettable adventure – and the best birthday ever!

I’ve just had the most incredible trip to Costa Rica with Plotpackers, and I can honestly say it was everything I hoped for and more! From start to finish, the experience was so well-organised, exciting, and full of unforgettable moments.

A huge shoutout to our amazing guide, Olman – he truly made the trip special. His knowledge and guidance for the trip was incredible. He went above and beyond to make sure everyone felt welcome and included, and you could tell he genuinely cared about each person having the best time.

One of the biggest highlights for me was celebrating my birthday on the trip – I’ve never had a birthday like it! Plotpackers made it feel so personal and memorable, and it’s something I’ll never forget.

I’d have to say Manuel Antonio was my favourite organised time in the trip but my favourite unorganised activity has to be a toss up between La Leona and the bungee jumping.

If you’re thinking about booking with Plotpackers – do it. You’ll meet incredible people, see the most beautiful places, and make memories that last a lifetime.

June 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look