Pluginheatclub Reviews 276

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve been a frequent Plug In goer since I arrived in Denmark in 2024! I loved the community so much I took on a job as a receptionist, which was a great experience! Being part of the plug in t... See more

Company replied

Rated 5 out of 5 stars

The facilities are very welcoming and clean. The atmosphere is relaxing and it is such a great place to escape to. The staff is also very professional and sweet.

Rated 1 out of 5 stars

I had 7 tickets available and initially booked 3 for a sauna session. When a fourth person wanted to join, I cancelled and rebooked for 4. Shortly after, that person cancelled, so I tried to cancel... See more

Company replied

Rated 5 out of 5 stars

I've tried many sauna gus experiences in Copenhagen, and the Plugin Heat Club is by far the most professional and comfortable of them all, at a reasonable price. The Amager venue is very well set-up,... See more

Company replied


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

276 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Recharge in Copenhagen

The facilities are very welcoming and clean. The atmosphere is relaxing and it is such a great place to escape to. The staff is also very professional and sweet.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been a frequent Plug In goer since…

I’ve been a frequent Plug In goer since I arrived in Denmark in 2024!
I loved the community so much I took on a job as a receptionist, which was a great experience! Being part of the plug in team immensely fuels the soul with genuine colleagues and sauna Gus goers I feel part of a family, a family I can count on, that is truly there for me and now as a therapist working alongside with Plug In, I can for the first time in my life say I have Job Satisfaction
The opportunities plug in offer their staff is endless, the founders Hjalte and Julie and godsends and the most down to earth people.

I’m grateful I found Plug In all my initial memories and positive experiences are linked to Plug In.
I’m excited to be part of a rapidly growing team and this was the most easiest review to write, in fact I have to stop myself from rambling

10 stars to PLUGIN

April 15, 2026
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Dearest Noah ❤️
Thank you so much for this beautiful and heartfelt review - it truly means a lot to us.

We’re so happy that Plugin has been part of your journey since arriving in Denmark, and that it’s grown into both a community and a workplace where you feel at home.

It’s been amazing to have you as part of the team, and now alongside us as a therapist - your energy and care make a real difference.

We’ll be sure to share your kind words with Hjalte and Julie 🥰

Thank you for being such an important part of the Plugin family - we’re excited to keep growing together!

Stine / The Plugin team

Rated 1 out of 5 stars

Lost 7 tickets due to booking system

I had 7 tickets available and initially booked 3 for a sauna session. When a fourth person wanted to join, I cancelled and rebooked for 4. Shortly after, that person cancelled, so I tried to cancel again to rebook for 3 — but I suddenly realized that all 7 tickets were gone. All this happened within 60 minutes
I contacted support three times but never received any response.
The staff at the location in Amager were very kind and allowed the three of us to enter the sauna that day, which I appreciated. However, the lost tickets were never restored.
I visit regularly and live nearby, so losing 7 tickets due to what seems like a very aggressive policy and a system issue — with no reply from customer service — is very disappointing.

March 2, 2026
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Victor,

We apologize that you did not receive a reply to your email earlier. You should have received a response from our customer service team by now.

Our cancellation policy requires that cancellations or changes are made at least 8 hours before the session starts. After this point, the ticket is considered used and will not be reactivated on your profile. As the changes to your booking were made less than 8 hours before the session, that is why the tickets unfortunately were not returned to your profile.

We believe this is a fair policy compared with many other places, where changes must often be made even earlier. In the future, you can also adjust your booking up or down directly instead of cancelling and rebooking, which may help avoid situations like this.

If you have any further questions about your booking, please feel free to get back to us at connect@pluginheatclub.com.

Rated 5 out of 5 stars

I love Plug-In

I love Plug-In, and after a year of big changes it became my happy place. Fantastic facilitators,
all very present, grounded and inspired. You always leave feeling revitalised, present and optimistic about life and the universe. 🙏🏻💫

January 5, 2026
Unprompted review
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Reply from Pluginheatclub

Hi Russell,
Thank you for taking the time to share your experience with us 🙏
It means a lot to hear that you enjoyed your time here.
You are always very welcome back.
Warm wishes,
Stine / The Plugin Team

Rated 5 out of 5 stars

Great session

Great session, super heat and perfect flow

November 29, 2025
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Mikkel,
Thank you for sharing your experience.
It brings us joy to know you had a warm and mindful time with us.
Hope to see you again soon 🔥❄️
Warm wishes,
Stine / Plugin Team

Rated 4 out of 5 stars

Great experience

My experience with the instructor and the facility has been fantastic. I just think the Coloseum sauna room could be cleaned a bit more, as I could still smell leftover sweat. It’s not a major issue, I just have a sensitive nose.

November 15, 2025
Unprompted review
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Reply from Pluginheatclub

Hi Alexandra,
Thank you for sharing your experience.
It brings us joy to know you had a warm and mindful time with us.
Hope to see you again soon 🔥❄️
Warm wishes,
Stine / Plugin Team

Rated 5 out of 5 stars

Welcoming community with lots of variety

I started going to plugin to help relieve tension headaches and stress based on the rec of a friend, and boy was I nervous. Going alone to a social space scared me and I was worried I might feel pressured by those around me to stay longer than I could handle with the headaches. But plug in has built a beautiful, welcoming community that provides a safe space for those alone or with their friends. The Sanagus/facilitators are kind and welcoming and navigate well inviting you to push your comfort zone while also holding space for you to do what you need in the moment. I’ve since brought several friends and shared my experience with others and still feel comfortable going alone because the community is so kind. The large group of facilitators makes it easy to find a variety of themes or if you’re a creature of habit it’s also easy to find different themes that meet your style. The same goes for the style of sauna. Both the Amager and Sydhavn locations are easy to find, clean, and well cared for though the lockers at Amager are an added bonus.

November 15, 2025
Unprompted review
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Reply from Pluginheatclub

Hi Heath,
Thank you so much for sharing your experience with us 🌿
It means a lot to hear that you felt welcomed, supported, and able to move at your own pace - that’s exactly the environment we hope to create.
We’re grateful you’ve chosen to return, and even bring friends along.
You’re always welcome back, whether solo or with company.

Warm regards,
Stine / Plugin Team

Rated 5 out of 5 stars

Perfect experience with Nik facilitator…

Perfect experience with Nik facilitator
🤩

November 11, 2025
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Lina,
We’re so grateful you took the time to share your feedback 🌸
It means a lot to know that your experience resonated with you.
You’ll always have a place here whenever you wish to return.
With appreciation,
Stine / Plugin Team

Rated 5 out of 5 stars

Atmosphere and energy was amazing

Atmosphere and energy was amazing, i have enjoyed every second of it.

October 25, 2025
Unprompted review
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Reply from Pluginheatclub

Hi Andrejs,
We’re really touched by your feedback 🙏
Hearing that you had a positive experience makes what we do worthwhile.
Looking forward to sharing more calm moments together.
Best,
Stine / Plugin Team

Rated 5 out of 5 stars

Great experience

Great instructor. Vibes, music, sent and sauna was very nice. I will def visit again.

October 16, 2025
Unprompted review
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Reply from Pluginheatclub

Hi Lea,
Your feedback truly brightened our day 🌞
We’re happy to know your experience reflected the care we aim to share with everyone who visits.
You’re welcome back anytime.
Kindly,
Stine / Plugin Team

Rated 5 out of 5 stars

Absolutely love Plug In Heat!

I go almost every week, and it’s honestly one of the best parts of my routine. The atmosphere is so relaxing, and every sauna session feels different but always amazing. The scents, the music, and the energy from the instructors make it such a unique experience — it’s not just a sauna, it’s therapy for both body and mind.

You walk out feeling refreshed, calm, and full of good energy every single time. Highly recommend it to anyone who needs a reset or just wants to treat themselves to something truly special.

October 7, 2025
Unprompted review
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Reply from Pluginheatclub

Hi Blanka,
Thank you so much for this beautiful reflection 🌊
We’re grateful you’ve found a sense of renewal and connection here - that’s exactly what we hope to offer.
Can’t wait to welcome you back for your next session.
With appreciation,
Stine / Plugin Team

Rated 5 out of 5 stars

🫶🙌🤩 love this place

This place makes me go High, low and deep in every session - love my “me time” there 2-3 times a week ….

September 29, 2025
Unprompted review
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Reply from Pluginheatclub

Hi Pernille,
Thank you so much for your lovely message ✨
It means a lot to us that you felt something special during your time here.
We look forward to welcoming you back whenever you need a moment to reconnect.
With care,
Stine / Plugin Team

Rated 5 out of 5 stars

I've tried many sauna gus experiences…

I've tried many sauna gus experiences in Copenhagen, and the Plugin Heat Club is by far the most professional and comfortable of them all, at a reasonable price. The Amager venue is very well set-up, the staff is friendly and the atmosphere is just great. Also, worth mentioning that the change rooms, toilets, sauna and cold plunge pools are clean, which isn't always the case in other places. 5/5 and highly recommend the "Flow" sessions to unwind on the weekend.

September 27, 2025
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Flo,
Thank you so much for your kind message 💫
We’re truly happy to hear that you had a meaningful experience.
You're always welcome back whenever you need a moment of calm.
Warm regards,
Stine / Plugin Team

Rated 5 out of 5 stars

An outstanding performance by Anker 🙏🙏…

An outstanding performance by Anker 🙏🙏 I am a BIG fan 🔥🔥🙏🙏

September 23, 2025
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Ole,
Thank you so much for your kind words about Anker’s session 🙏
We’re really glad to hear it resonated with you - his presence and energy bring something special to the space.
You're always welcome back.
Warm regards,
Stine / Plugin Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. I have been in Plug In several times and it have been GREAT every single time.

September 16, 2025
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Patrick,
Thank you for sharing your experience.
It brings us joy to know you had a warm and mindful time with us.
Hope to see you again soon 🔥❄️
Warm wishes,
Stine / Plugin Team

Rated 5 out of 5 stars

Awesome experience as always

Awesome experience as always

September 4, 2025
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Jacob,
Thank you for your lovely feedback 🌸
It’s always encouraging to hear that the space resonated with you.
You’re welcome back anytime.
With care,
Stine / Plugin Team

Rated 5 out of 5 stars

Love them

Love them , great experienced 100% recommend to friends ♥️

August 27, 2025
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Narakorn,
Thank you for your reflections and kind energy ✨
We’re grateful you chose to be part of the session and shared a moment of presence with us.
You’re always welcome back whenever it feels right.
With care,
Stine / Plugin Team

Rated 5 out of 5 stars

Sweat, Sound & Serenity

Plugin Heat Club delivers a top-notch wellness experience. The sauna sessions are exceptionally good — perfectly choreographed and deeply relaxing and revitalizing. The atmosphere is laid-back but elevated with groovy electronic beats that set the right mood without being overwhelming. A great place to unwind, recharge, and enjoy a stylish, relaxed vibe.

August 27, 2025
Unprompted review
Pluginheatclub logo

Reply from Pluginheatclub

Hi Andrea,
Thank you for this beautifully written review ✨
We're so glad the balance of heat, sound, and atmosphere resonated with you.
Your words capture exactly the experience we aim to create.
Looking forward to welcoming you back for more sweat and serenity.
Warmly,
Stine / Plugin Team

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