Plugin Trading Post Reviews 19

TrustScore 4.5 out of 5

4.5

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Company details

  1. General Store

Written by the company

We source great quality products at competitive prices. Our aim is to deliver the items you want to your door as quickly as possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Cooperative

I thought i hadn't received the package, and with their cooperation it turns out it was delivered behind my garden gate. They were cooperative

March 6, 2025
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Reply from Plugin Trading Post

Thank you for your positive review Kacper and glad you got your product. Thank you for shopping with Plugin Trading Post

Rated 4 out of 5 stars

I was pleased with the Apron when it…

I was pleased with the Apron when it arrived, however i was surprised that the product I ordered was in China and then had to be shipped so it took 3 weeks. Plug-in were helpful and responded to my request to track arrival .

December 26, 2023
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Rated 5 out of 5 stars

I’m blown away by the customer service…

I’m blown away by the customer service I have received from Plugin. They are amazing and have restored my faith in human beings. Thank you for your personal and superior quality communication. You are brilliant - that’s all!

July 12, 2023
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Rated 5 out of 5 stars

Brilliant service

Brilliant service. I was a bit nervous using the site as it wasn't one I was familiar with. The shoes arrived much faster than expected and were exactly as described. Unfortunately there were too small, but the team were incredibly quick to respond to my refund request and the refund was issued later the same day! Very impressed.

June 10, 2022
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service

I ordered a watch but one particular model was out of stock. Chris searched for the particular model and while he was unable to find it he found one very similar and sent me another watch free of charge. This was incredible customer care abd am extremely thankful they just arrived and they look great

January 25, 2022
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Reply from Plugin Trading Post

Glad you are happy with the watches Dominic and thank you for the review

Rated 5 out of 5 stars

Brilliant!

Brilliant! When the shoes I ordered were too small, they exchanged them easily and quickly. They responded quickly to my emails. Brilliant customer service!

September 25, 2021
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Reply from Plugin Trading Post

Thank you for your positive review. Glad we could rectify the size issue with your purchase.

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Rated 5 out of 5 stars

The first pair of shoes I ordered were..

The first pair of shoes I ordered were a little small and the customer service was fantastic they sent a replacement pair immediately and a returns label for the old pair. The shoes are fab!

September 16, 2021
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Reply from Plugin Trading Post

Thanks for your review and glad you love your shoes

Rated 5 out of 5 stars

Compact cycle lock

Good service on my order, the cycle lock was a brilliant design and with its holder makes a very compact package which is also a very secure system. I am very pleased with my purchase.

April 12, 2021
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Reply from Plugin Trading Post

Thank you for your review and your purchase.

Rated 4 out of 5 stars

Very good product,and optimal price.

Very good product,and optimal price.
Delivery time was much too long.

April 10, 2021
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Reply from Plugin Trading Post

Thank you for your review, pleased you like the product and our pricing but sorry you were not happy with the delivery time. I've reviewed your order and the tracking info and whilst at the longer end of our delivery estimates on the website it was within the timeframe we estimate. We would normally expect a quicker delivery but many factors can affect international shipping which can be difficult for us to control. As well as the pandemic, which is still causing some unpredictability for shipping I note that your package arrived in your destination county on Good Friday then sat with local customs for 5 days so I suspect the Easter Holidays were also a factor here. Thank you for your purchase.

Rated 5 out of 5 stars

Excellent service and great value for…

Excellent service and great value for money on my Amazon Echo 4th generation. Even gave NHS discount thanks to Chris for sorting that out. Really quick delivery and everything was described. Would highly recommend this company.

March 23, 2021
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Reply from Plugin Trading Post

Thank you Richard, glad to be of help and good to hear you are happy with your purchase.

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Rated 5 out of 5 stars

proper decent trusty and very professional seller

I purchased an item from this seller after doing lots of research they had the item I wanted cheaper than anyone else.
They dispatched the item straightaway via Yodel and sent me the tracking info. Unfonunately Yodel lost it. I messaged the seller and they/Chris has been so amazing and went above and beyond to resolve even though it wasn't their fault.
They rushed me out a replacement via royal mail 48 hours delivery and just kept me informed on everything.
Also Chris is extremely knowledgeable and offered/provide some amazing free IT and techno advice and guidance
I honestly cannot praise plugin trading post enough, they have been awesome, the customer service I received is the best I've ever had, proper old fashioned 100% customer care. Will definitely be buying from again. Just wish i had found this store ages ago.
Thank you Chris and Plugin for being amazing

January 11, 2021
Unprompted review
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Reply from Plugin Trading Post

Thank you Donnella for your lovely feedback. It was a pleasure to do business with you and glad we managed to resolve the issue.

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