Air Source Heat Pump installation Excellent installation, now off gas, lower bills, warmer home, plenty of hot water, great phone app (Homely). Unfortunately, I have heard that they have stopped i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marius, Matt, Jamie & Owain did a fantastic job installing our heat pump and new radiators. It was a challenging job due to the building but they never once had any doubts about getting it done. Ext... See more
Company replied
Mr Arshad EV charger installer what an amazing guy very charming and polite and very knowledgeable, he done an excellent job at installing my EV and also explained how it all works, and left my place... See more
Company replied
John arrived on time for my Ohme ePod EV charger install. Explained every step of the process, before proceeding with a very professional install. Very happy with the work done on the day and very h... See more
Company replied
Company details
Written by the company
>>Powering you ahead with smart green energy solutions.>> Trading since 2011, Plug me in helps consumers, businesses and public sector organisations in the journey towards a cleaner energy future through solar + battery and EV charging solutions. We support the design, installation, maintenance and financing of these technologies, enabling our customers to reduce their carbon footprint and enjoy lower energy costs We're committed to delivering the highest quality green energy solutions tailored to our customers unique needs, all centred on our mission of providing smarter energy for all. In 2024 alone, we helped UK organisations save £10.9 million on energy costs. We work as your energy partner from day one. Our expert in-house team delivers end-to-end solutions, from early planning and funding through to installation, optimisation and long-term performance. Every system is designed around your building, your energy profile and your future plans – not just today’s demand. Trusted by organisations across the UK, Plug me in delivers stronger savings and genuine energy independence.
Contact info
United Kingdom
- 01858 525 407
- sales@plugmein.com
- plugmein.com
4.8
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Very calm polite gentleman called Arshad .Arrived in a timely fashion.Explained everything and cleaned up on completion of job.
Definately recommenf this company.
July 2, 2025
Unprompted review
Reply from Plug me in
Hi Mark
Thank you for your positive feedback and recommendation. We're glad the process went smoothly and that our team here at Plug me in provided the level of service and support we aim for. It’s great to know our efforts made a strong impression, and we truly appreciate you taking the time to share your experience.
Sincerely
Team Plug me in
EV home charger install
An excellent install done by Arshad, he was extremely friendly from the initial call to let me know he was on route through to explaining everything he was going to do.
A really professional install that was never going to be an easy job …very neat and tidy top marks!
July 1, 2025
Unprompted review
Reply from Plug me in
Hi Rob
We appreciate you taking the time to provide us with a 5-star review. Great to hear that we have provided you with a high standard of service - Happy Charging!
Sincerely,
Team Plug me in
Excellent experience
Excellent experience; offered practical suggestions, clearly explained everything and left my house clean and tidy. Really knowledgeable and did not mind sharing that knowledge.
July 1, 2025
Unprompted review
Reply from Plug me in
Hi Barbara
We appreciate you taking the time to provide us with a 5-star review. Great to hear that David provided you with a high standard installation.
Sincerely,
Team Plug me in
Great communication and service from…
Great communication and service from start to finish, I was contacted by Suzanne from plugme in services to arrange installation date . I was informed at the time who my installer would be (Arshad) . On the day Arshad called ahead to confirm his arrival on the date and time specified originally . Perfect workmanship and professional throughout in his manner and respect for my home . Went above and beyond to make sure I fully understood all the workings of the charger and app information before leaving ! Highly recommended
June 30, 2025
Unprompted review
Reply from Plug me in
Hi,
We really appreciate you taking the time to provide us with such positive feedback.
Suzanne and Arshad are a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug me in
Excellent job from Chris today
Excellent job from Chris today, very professional, clean & tidy. Well organised, arrived at the time stated, explained how the charger worked & how to download & use the app.
Thank you.
June 30, 2025
Unprompted review
Reply from Plug me in
Hi Sally
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Chris provided you with a high standard installation.
Sincerely,
Team Plug me in
great experience from start to finish…
great experience from start to finish lady phoned me to book instalation she was most helpful and polite the installer jack also very good arrived exactly on time introduced himself very friendly and polite explained everything he was going to do gave good advice were to have the charger placed .as he was fitting charger explained everything about how it works also before he left showed how to use the app for my charging needs made sure i was happy with instalation then cleaned up when finished i would highly reccomend plugmein and there instalation
June 24, 2025
Unprompted review
Reply from Plug me in
Hi Leslie
We appreciate you taking the time to provide us with a 5-star review. Great to hear that we have provided you with a high standard of service from booking in the installation to the installation itself.
Sincerely,
Team Plug me in
Arshad was a nice chap
Arshad was a nice chap, very polite, went the extra mile and sorted out the instalation
June 26, 2025
Unprompted review
Reply from Plug me in
Hi Adam
We appreciate you taking the time to provide us with a 5-star review. Great to hear that we have provided you with a high standard installation.
Sincerely,
Team Plug me in
Chris and James G
Chris and James G, great team. Very professional. Would recommend.
June 26, 2025
Unprompted review
Reply from Plug me in
Hi Karen
Thank you so much for your review. This is so wonderful to hear about our engineers. Both Chris and Jamie are excellent EV Charger installers and it's great that they were professional and polite, leaving you happy with their work. Happy Charging!
Sincerely,
Team Plug me in
Fantastic experience
The entire process was handled really well, from the first point of contact with Nick P, the planning and implementation with project manager Luke S, to the support and training with Sarah G, and finally installation. Chris M, James D and Jamie G were fantastic is getting our units installed, and did so in record time. I’d highly recommend PMI to anyone looking for EV charging solutions.
June 24, 2025
Unprompted review
Reply from Plug me in
Hi Osvaldo
Thank you for your positive feedback and recommendation. We're glad the process went smoothly and that our team here at Plug me in provided the level of service and support we aim for. It’s great to know our efforts made a strong impression, and we truly appreciate you taking the time to share your experience.
Sincerely
Team Plug me in
Arshad is brilliant!
Arshad came today to fit my EV charger and went above and beyond in providing a normal service.He did a great job helping me and didn't leave until the job was done to my satisfaction. Brilliant service by Plug me in.
June 25, 2025
Unprompted review
Reply from Plug me in
Hi
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Arshad provided you with a high standard installation.
Sincerely,
Team Plug me in
Very good installation of charger
Arshad was very friendly and explained everything that he was going to do beforehand. He installed the charger with no fuss and explained clearly about downloading the app and how it all works
June 24, 2025
Unprompted review
Reply from Plug me in
Hi Simon,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that we have provided you with a high standard installation.
Sincerely,
Team Plug me in
Arshad was brilliant
Arshad was brilliant. Set up and explained the charger perfectly. Thanks Arshad.
June 23, 2025
Unprompted review
Reply from Plug me in
Hi,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Arshad provided you with a high standard installation.
Sincerely,
Team Plug Me In
Arshad had been excellent
Arshad had been excellent! Clean tidy job, made sure everything was safe before he started ( bonding etc) first class
June 19, 2025
Unprompted review
Reply from Plug me in
Hi Daniel,
We really appreciate you taking the time to provide us with such positive feedback.
Arshad is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug Me In.
Arshad has been & fitted a wall box EV…
Arshad has been & fitted a wall box EV charger for me today, he was brilliant. Kept me or my husband updated the whole way through the process. Showed us how it worked before he left & tidied up after himself. Highly recommend!
June 18, 2025
Unprompted review
Reply from Plug me in
Hi Sarah,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Arshad provided you with a high standard installation.
Sincerely,
Team Plug Me In
I highly recommend Arshad
I highly recommend Arshad. He was professional, punctual, and very knowledgeable about the entire process. The installation was quick and tidy. Unfortunately the job was not complete due to readings from the main supply however Arshad was helpful throughout this process, helping communicate the issue with national grid. His expertise and friendly attitude made the experience stress-free. I am very satisfied with his service and will definitely call him again for future electrical needs.
June 17, 2025
Unprompted review
Reply from Plug me in
Hi Kavita,
We really appreciate you taking the time to provide us with such positive feedback.
Arshad is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug Me In.
Chris was brilliant
Chris was brilliant. Very efficient, very quick and very helpful
June 17, 2025
Unprompted review
Reply from Plug me in
Hi Nic,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that we have provided you with a high standard installation.
Sincerely,
Team Plug me in
Dave and James came to our site
Dave and James came to our site. Very efficient. They worked smart and were very tidy. Would defiantly recommend using them.
June 11, 2025
Unprompted review
Reply from Plug me in
Hi,
Thank you so much for your review. This is so wonderful to hear about our engineers. Both Dave and James are excellent EV Charger installers and it's great that they were professional and polite, leaving you happy with their work. Happy Charging!
Sincerely,
Team Plug Me In
Great engineer
Great engineer, good communication about what was happening, worked very efficiently & tidied up afterwards.
June 16, 2025
Unprompted review
Reply from Plug me in
Hi Chantel,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that we have provided you with a high standard installation.
Sincerely,
Team Plug me in
Chris from Plug me in has just fitted…
Chris from Plug me in has just fitted my EV charger. What a lovely gentleman and how he didn't swear when he saw where my electric fuse board was I don't know, it is in a tight cupboard not much room to move. I have a problem with the app and talked me through it no problem. Many thanks.
June 13, 2025
Unprompted review
Reply from Plug me in
Hi Ann,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Chris provided you with a high standard installation.
Sincerely,
Team Plug Me In
Professional and Caring EV Charger Installation
Arshad from “Plug me in” just installed our new EV charger. What a great guy! He called us to let us know his arrival time, discussed the best plan and route, to fit and install the charger, isolation switch and cable. Cleaned up after the installation and then gave a really clear and informative tutorial on how to use it. I would recommend Arshad and “Plug me in” to anyone.
June 12, 2025
Unprompted review
Reply from Plug me in
Hi Tim,
We really appreciate you taking the time to provide us with such positive feedback.
Arshad is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug Me In.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.