Air Source Heat Pump installation Excellent installation, now off gas, lower bills, warmer home, plenty of hot water, great phone app (Homely). Unfortunately, I have heard that they have stopped i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marius, Matt, Jamie & Owain did a fantastic job installing our heat pump and new radiators. It was a challenging job due to the building but they never once had any doubts about getting it done. Ext... See more
Company replied
Mr Arshad EV charger installer what an amazing guy very charming and polite and very knowledgeable, he done an excellent job at installing my EV and also explained how it all works, and left my place... See more
Company replied
John arrived on time for my Ohme ePod EV charger install. Explained every step of the process, before proceeding with a very professional install. Very happy with the work done on the day and very h... See more
Company replied
Company details
Written by the company
>>Powering you ahead with smart green energy solutions.>> Trading since 2011, Plug me in helps consumers, businesses and public sector organisations in the journey towards a cleaner energy future through solar + battery and EV charging solutions. We support the design, installation, maintenance and financing of these technologies, enabling our customers to reduce their carbon footprint and enjoy lower energy costs We're committed to delivering the highest quality green energy solutions tailored to our customers unique needs, all centred on our mission of providing smarter energy for all. In 2024 alone, we helped UK organisations save £10.9 million on energy costs. We work as your energy partner from day one. Our expert in-house team delivers end-to-end solutions, from early planning and funding through to installation, optimisation and long-term performance. Every system is designed around your building, your energy profile and your future plans – not just today’s demand. Trusted by organisations across the UK, Plug me in delivers stronger savings and genuine energy independence.
Contact info
United Kingdom
- 01858 525 407
- sales@plugmein.com
- plugmein.com
4.8
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lewis did a great job of installing my…
Lewis did a great job of installing my new ev charger.
April 1, 2025
Unprompted review
Reply from Plug me in
Hi Martin,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Lewis provided you with a high standard installation.
Sincerely,
Team Plug Me In
Kevin did a great job
Kevin did a great job to install charger. Even went to get one when the unit wasn't supplied in time so I wouldn't miss my appointment.
March 31, 2025
Unprompted review
Reply from Plug me in
Hi Stuart,
We appreciate you taking the time to provide us with a 4-star review. Great to hear that Kevin provided you with a high standard installation.
Sincerely,
Team Plug Me In
Great professional service from Chris.
April 1, 2025
Unprompted review
Reply from Plug me in
Hi,
Thank you for your review. It's great that your installation went smoothly.
Sincerely,
Team Plug Me In
Excellent Service - Recommended
Clear communications when arranging the installation of my new charger and then Lewis did a superb job on the day. Friendly, helpful and doing everything he could to make the installation stress free. Worked with me to ensure we got the best, safest layout and connections that looked good and fitted the regulations. He really does know his stuff. 10/10 - couldnt have been better!
March 31, 2025
Unprompted review
Reply from Plug me in
Hi,
Thank you for your review. We are so pleased to hear you were happy with the service you received from both the office team and Lewis your installer! Happy Charging!
Sincerely,
Team Plug Me In
EV charger installed by Kevin
We had an EV charger installed by Kevin who was polite, professional and extremely thorough explaining each step of the process. Kevin then went on to give a thorough explanation of how the app work and even contacted the maker to confirm extra details on our behalf. Thank you Kevin.
March 27, 2025
Unprompted review
Reply from Plug me in
Hi Amanda,
We really appreciate you taking the time to provide us with such positive feedback.
Kevin is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug Me In.
Excellent customer service
Lewis installed my home charger today and took the time to explain all the necessary steps, made sure I was happy with the cable routing and charge point location and then ran my through the first time setup and use of the app. He cleaned all the work areas and Im pretty sure left the house cleaner than he arrived couldn't have asked for more.
March 28, 2025
Unprompted review
Reply from Plug me in
Hi Matt,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Lewis provided you with a high standard installation.
Sincerely,
Team Plug Me In
Professional service by very knowledgeable staff at Plugmein
Dave and John have been thoroughly fantastic, very professional and accommodating to unforeseen technical issues. Worked with us to find a solution, very approachable and friendly service provided to all staff. Would highly recommend
March 28, 2025
Unprompted review
Reply from Plug me in
Hi Nina,
Thank you so much for your review. This is so wonderful to hear about our engineers. Both Dave and John are excellent EV Charger installers and it's great that they were professional and polite, leaving you happy with their work. Happy Charging!
Sincerely,
Team Plug Me In
First class install
Chris was informative, helpful and more importantly patient. He took the time to explain what was happening and walked me through the process. His work is to a high standard and very tidy.
March 28, 2025
Unprompted review
Reply from Plug me in
Hi Raymond,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Chris provided you with a high standard installation.
Sincerely,
Team Plug Me In
Great Customer Service!
We had an EV charger installed by Kevin and can't fault the work. He worked really hard with our more complex installation and explained what he was doing, how to work everything and handled some remote configuration required with the vendor post installation. Kevin even found an alternative way to make the work neater and more discrete than was originally planned, so we are delighted with how this has turned out.
March 26, 2025
Unprompted review
Reply from Plug me in
Hi Rick,
We really appreciate you taking the time to provide us with such positive feedback.
Kevin is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug Me In.
Wallbox fitting
Arshad the fitter did a great job. Explained everything as he went through the fitting and left everything neat and tidy after completion . He helped me set up the App before he left. Polite and courteous throughout.
March 27, 2025
Unprompted review
Reply from Plug me in
Hi Cliff,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Arshad provided you with a high standard installation.
Sincerely,
Team Plug Me In
A very very good installation by Kevin
Kevin arrived on time and installed the Charger and cabling with no problem at all.
All the work was done without fault.
When he left there was nothing to clean up, everywhere was spotless.
Would recommend without hesitation.
March 25, 2025
Unprompted review
Reply from Plug me in
Hi Graham,
We really appreciate you taking the time to provide us with such positive feedback.
Kevin is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug Me In.
FIRST CLASS SERVICE
Apologies !
In my recent review I wrote Chris Downes . . I should have written KEVIN DOWNES.
Sorry about that, Kevin. Your workmanship was still excellent, though.
March 24, 2025
Unprompted review
Reply from Plug me in
Hi Robert,
Thank you for another review. It's great that your installation went smoothly.
Sincerely,
Team Plug Me In
FIRST CLASS SERVICE
EV charger installation by PlugMein was a professional experience from start to finish. Communication from the company was prompt and informative.
The installing engineer, Chris Downes, is a credit to the business. He worked long and hard in a restricted space until the work was complete.
Would highly recommend this company.
March 24, 2025
Unprompted review
Reply from Plug me in
Hi Robert,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Kevin provided you with a high standard installation.
Sincerely,
Team Plug Me In
Arshad first class assistance in…
Arshad first class assistance in understanding this equipment. Helpful would recommend him highly
March 25, 2025
Unprompted review
Reply from Plug me in
Hi Peter,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Arshad provided you with a high standard installation.
Sincerely,
Team Plug Me In
Quite a complex EV installation done…
Quite a complex EV installation done very tidily and efficiently.
March 24, 2025
Unprompted review
Reply from Plug me in
Hi Richard and Louise,
Thank you for your review. It's great that your installation went smoothly.
Sincerely,
Team Plug Me In
Arshad
Arshad, provided an excellent service. Explained everything thoroughly & kept us updated regarding time he will be attending & the work he would be doing. Power only off for a short period- which was useful when working from home. Polite & professional
March 24, 2025
Unprompted review
Reply from Plug me in
Hi Colette,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Arshad provided you with a high standard installation.
Sincerely,
Team Plug Me In
Efficient booking & installation…
Efficient booking & installation process (via Scott.Power).
The installer was friendly & very professional: we are very happy with the neatness of the EV charger installation
March 21, 2025
Unprompted review
Reply from Plug me in
Hi,
Thank you for your review. We are so pleased to hear you were happy with the service you received from both the office team and your installer! Happy Charging!
Sincerely,
Team Plug Me In
Reply from Plug me in
Hi Mark,
Thank you for your review. It's great that your installation went smoothly.
Sincerely,
Team Plug Me In
Fast and efficient - Exceptional service
Dave was excellent today. Showed up on time, and got straight on with it. Explained the whole process to me and the great benefits of having an EV charger and vehicle.
Very professional yet very friendly and easy to talk to.
Excellent service
March 21, 2025
Unprompted review
Reply from Plug me in
Hi Ethan,
We really appreciate you taking the time to provide us with such positive feedback.
Dave is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug Me In.
Chris was prompt and very professional…
Chris was prompt and very professional for our EV charger installation. We had a tricky location that required Chris to come inside but he made a very neat job of it with no complaints re the extra work. He also went the extra mile to answer any questions and play with our dog. Thanks Chris
March 21, 2025
Unprompted review
Reply from Plug me in
Hi Tom,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Chris provided you with a high standard installation.
Sincerely,
Team Plug Me In
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.