Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... See more
Company replied
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See what reviewers are saying
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... See more
Company replied
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... See more
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... See more
Company replied
Company details
- Bathroom Supply Store
- Boiler Supplier
- Do-it-Yourself Shop
- Home Improvement Store
- Radiator Shop
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a shower bifold screen because…
Ordered a shower bifold screen because the old one broke. Very easy to purchase and super quick delivery. Easy to install and looks brilliant!
June 17, 2025
Reply from Plumbing World (UK)
Hi Chez,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the product you purchased!
We look forward to you shopping with us in the future.
Best Wishes,
Tanyka
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Excefllent service needed some…
Excellent service needed some Children's toilets very quickly they sorted them for me and sent them express delivery for the standard delivery price would highly recommend Many thanks from ACC PROPERTY MAINTENANCE
June 20, 2025
Reply from Plumbing World (UK)
Good Morning Adrian,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided by our team, we aim to give the best service we can!
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Good price
Good price , good staff always reply,
Shame about the delivery company not keeping me informed ! Lucky i was home when delivered, this was a Merlyn Shower Door!
May 18, 2025
Reply from Plumbing World (UK)
Good Morning,
Thankyou for taking the time to leave us a review.
I am so sorry to hear that! This would of been sent directly from Merlyn as we dont stock those items, I will pass the feedback across to the supplier and apologise for any inconvenience caused.
We do hope you shop with us again in the future.
Best wishes,
Tanyka
Won't be coming back
Won't be coming back. Ordered Bushboard panels as part of flat refurb. Haven't checked within 24 hours, as the bathroom wasn't ready and I did not want to damage it, so they were flat on the floor waiting. When the contractor, who recommended Bushboard btw, felt like something wasn't right, as the panels were not flat. Thought it would stick and stay flat, but after two days, the panels were still slightly curved.
Neither Plumbing World nor Bushboard were helpful, saying the same thing
"Unfortunately, there isn’t anything that can now be done. Any issues with faults/damages need to be reported within 48 hours. If there is a manufacturing issue images need to be sent at the earliest opportunity, so this can be forwarded on."
That's fine, their rules - they keep my money, but lost a customer. No more Bushboard, no more Plumbing World for me.
Very bad experience, and fortunately isolated, as during the refurbishment I made lots of orders online elsewhere - no issues, or customer service cared about the customer.
May 1, 2025
Unprompted review
Reply from Plumbing World (UK)
Good Morning,
I'm sorry to hear you're not fully satisfied with our returns policy. I do believe we are clear on our delivery and returns policies (including any fees that may apply).
These are available to view online prior to purchase. Handling fees apply to all returns unless the reason for return is due to our error. We advise to report any visible damage seen upon delivery.
We emailed you to confirm this before delivery was made.
We aim to be as clear as possible with our policies. We never aim to mislead customers and want to ensure our information is always up-to-date and relevant.
Apologies for any inconvenience caused here.
Best Wishes,
Tanyka
White ceramic sink & tap
Excellent quality items and reasonably priced we are very pleased we ordered from Plumbing World and will definitely use them again 5*
April 27, 2025
Reply from Plumbing World (UK)
Hi Kay,
Thankyou for taking the time to leave us a review.
I am pleased to hear you're happy with our company and products.
We look forward to you shopping with us in the future.
Best Wishes,
Tanyka
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Plumbworld made everything easy for me…
Plumbworld made everything easy for me delivered on time yes I would recommend plumbworld
April 28, 2025
Reply from Plumbing World (UK)
Hi Barry,
Thankyou for taking the time to leave us a review.
We are plumbing world I can see your order number so you did order with us.
I am pleased to hear you're happy with our company!
We do hope you shop with us again in the future.
Best Wishes,
Tanyka
Good service at fair prices
I ordered three items - a heated towel rail, set of valves and a basin waste. Strangely, they were all delivered separately. I was given good tracking information on the towel rail and valves, but no information about the delivery of the basin waste. But one quick call to customer services sorted this out.
Then the towel rail and valves arrived in perfect condition. But when it arrived the basin waste was damaged. However it was easy to sort this out, and a replacement waste was delivered a few days later.
All in all, a good service.
April 24, 2025
Reply from Plumbing World (UK)
Hi Kevin,
Thankyou for taking the time to leave us a review.
As we use suppliers to order certain items it would mean that sometimes the deliveries can be split which should be confirmed on your delivery email.
I am sorry to hear the item came damaged but please it was rectified for you!
We do hope you shop with us again in the future.
Best Wishes,
Tanyka
No problems dealing with this company
No problems dealing with this company, would use again.
April 24, 2025
Reply from Plumbing World (UK)
Hi Brian,
Thankyou for taking the time to leave us a review.
I am pleased to hear you're happy with our company!
If you need anything email us directly and we can see what we can do for you.
We do hope you shop with us in the future.
Best Wishes,
Tanyka
Good prices and good customer care
Good prices and good customer care. Answered the phone every time I called. Resolved issues i had with product. Would use again.
April 14, 2025
Unprompted review
Reply from Plumbing World (UK)
Hi Simon,
Thanks for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided by our team.
We hope you continue to shop with us again in the future.
Best Wishes,
Tanyka
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Shower door
Saw product on website , phoned up to check on a few things and return policy as i was a bit worried about the transport and any damages that may occur due to the 250 mile journey , however it arrived safe and sound , the driver brought it into the passage so all good
Very pleased with the product , the company and the deivery
April 22, 2025
Reply from Plumbing World (UK)
Good Morning Mr Taylor,
Thankyou for taking the time to leave us a review.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
I'm very pleased to hear you're happy with our service!
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Quick delivery and great customer service
We needed a less common filter for our hot water tap which was proving hard to find. Plumbing World had it in stock so I ordered a few. They emailed to double check I had the right part. I did. And then the order was dispatched quickly.
Would use them again.
April 22, 2025
Reply from Plumbing World (UK)
Good Morning Sarah,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service!
We hope this experience is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Excellent Customer Service – Highly Recommend
I recently ordered a shower tray from Plumbing World and was very impressed with their customer service. Although the tray arrived with some damage that wasn’t visible until unpacking, the team — especially Rob — handled the situation promptly and professionally.
Rob responded quickly to my emails, showed great understanding of my situation, and arranged a refund without any hassle when I explained I couldn’t wait for a replacement due to work already in progress at the property.
It’s rare to experience such efficient and considerate service these days. I truly appreciate how smoothly everything was handled, and I wouldn’t hesitate to order from Plumbing World again.
Highly recommended — and wishing the whole team a Happy Easter!
April 16, 2025
Unprompted review
Reply from Plumbing World (UK)
Hi Tanya,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from Rob in our sales team. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Have a great Easter!
Best wishes,
Tanyka
Very disappointing!
My original order was dispatched for delivery within 2/3 days. It didn’t arrive.
It was dispatched a second time for delivery hy Evri within 1/2 days. A week later my order has still not arrived!
Very disappointing!
March 23, 2025
Reply from Plumbing World (UK)
Hi Jayne,
Thanks for taking the time to leave us a review.
I am sorry to hear you have not had a positive delivery experience for your order. I can see this was originally dispatched and you didnt receive it, once you notified us we immediately re sent the item through a different courier.
I can see your tracking link was sent to yourself this and confirms they have the parcel, unfortunately with couriers there can be delays which is out of our control I'm afraid.
Apologies for any inconvenience caused here.
Best wishes,
Tanyka
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Easy to purchase at prices I was happy with.
Easy to purchase at prices I was happy with. The shower cubicle I purchased was a three sided glass with sliding door and looks excellent value.
Unfortunately the shower I wanted was out of stock from the supplier but Plumbing World suggested another which seemed to fit the bill and appears to be very similar, but as we have not yet fitted our bathroom I will have to reserve judgement on that.
March 25, 2025
Reply from Plumbing World (UK)
Good Morning Philip,
Thank you for taking the time to leave us a review.
I am very pleased to hear you are happy with the products and prices.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Competitive price and excellent…
Competitive price and excellent delivery guys. Quality of the shower tray, enclosure and riser kit was excellent.
March 19, 2025
Reply from Plumbing World (UK)
Good Morning,
Thank you for taking the time to leave us a review.
I am very pleased to hear you are happy with the products and prices!
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Top service
Good price and availability of products. Excellent staff in store-so knowledgeable and helpful. Excellent online customer support, too!
February 20, 2025
Reply from Plumbing World (UK)
Good afternoon Peter,
Thankyou for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service!
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Reply from Plumbing World (UK)
Good Morning,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
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Great service
I bought some taps from plumbing world.
Great price and a fast delivery.
I would recommend this company
February 16, 2025
Reply from Plumbing World (UK)
Good Morning Kevin,
Thank you for taking the time to leave us a review.
I am very pleased to hear you are happy with the products, prices and delivery!
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
They have anything you need at a great…
They have anything you need at a great price and delivery is no problem.
No need to go anywhere else for your plumbing needs.
February 16, 2025
Reply from Plumbing World (UK)
Good Morning,
Thank you for taking the time to leave us a review.
We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Tanyka
Reply from Plumbing World (UK)
Good Morning Janet,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience dealing with our company.
We hope this is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
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