Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... See more
Company replied
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... See more
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... See more
Company replied
Company details
- Bathroom Supply Store
- Boiler Supplier
- Do-it-Yourself Shop
- Home Improvement Store
- Radiator Shop
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second to none on price and Customer Service
After being let down by a bathroom company, with some trepidation I thought I would try Plumbing World. The company should be renamed 'Different World'. I was plunged into a world of 'nothing is too much trouble', 'I will make sure you get exactly what you want'. Maxine and her colleagues provided all of the advice I needed to make a fairly complex project easy.
As a 77 year old with severe hip problems, I was force in to putting in an easy access shower as I can't step up anymore.
Thank heavens Plumbing World were there.
What a wonderful company, what amazing customer service, and what pride in doing an excellent job.
If I talk to any friends about a plumbing project I will direct them to Maxine at Plumbing World straight away.
November 7, 2024
Unprompted review
Advertisement
Easy to order
Easy to order, great communication throughout, helpful delivery men, haven’t opened yet but experience so far 5 stars,
October 23, 2024
Shower replacement.
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!!
The sales person I contacted was Rob Cox whose customer service attitude and communication was excellent. Delivery day..their delivery driver, Ian, who was very pleasant and extremely helpful.
Everything unwrapped and checked... Perfect!
Just one hiccup, wrong shower waste sent. However, within 24hrs the correct one arrived.
Fantastic service from start to finish.
Fully recommend Plumbing World!! Thank you.
November 4, 2024
Unprompted review
Useless boiling water tap
I bought a boiling water tap through Amazon which was clearly defective and not up to the job. My husband is a builder and I had various tradesmen inspect it to confirm that I was not just being difficult and they all said it was useless. This is my second boiling water tap so I have a comparison. However after lengthy correspondence and photos, Plumbing World refused to accept there was an issue despite a small part also falling off and random gushes of water when no-one is near. Having paid £100 to have it fitted, I am stuck with it now using a kettle.
August 20, 2024
Unprompted review
Advertisement
Products are excellent value for money
Products are excellent value for money. Staff are always very friendly and knowledgeable. Richard is always on hand to help out with his expertise. I would recommend this Company to anyone.
October 16, 2024
Unprompted review
I opted for same-day collection since I…
I opted for same-day collection since I was going to be in the area, but despite the item being in stock, it turns out they can take up to 7 days to confirm collection availability. I've requested them to deliver the shower tray and waste instead, but haven't received any response. Thankfully, I paid via PayPal, and if they don’t get back to me soon, I'll be requesting a full refund.
September 21, 2024
Reply from Plumbing World (UK)
Good afternoon,
We appreciate you taking the time to leave a review.
First of all, I would just like to apologise that you were unable to collect at the desired time on this occasion.
I can see your order was placed on a Saturday morning.
We have recently changed our internet sales operating hours, and as a result of this our office is now only open Monday to Friday. With this in mind the earliest we could contact you regarding the collection was once we reopened on the Monday morning.
This is actually the first instance of this happening, however we appreciate it has highlighted a gap in our service.
At the moment we can only facilitate internet collections on a Saturday morning, if this has been arranged in advance during our regular opening hours.
Our collection offering will be reviewed in the coming days to identify how we can improve on this service moving forward.
Best wishes
Alex
Fast efficient service
Fast efficient service, answered my queries quickly and made good recommendations. Great delivery driver who was very pleasant and helpful. Perfect shower enclosure, tray etc. instructions could have been better for diy, but this is really the manufacturers issue. Will certainly use plumbing world again.
August 22, 2024
Very good price
Very good price. Arrived within a week of ordering. Good communication around the delivery date, we didn't have any tracking information. Delivery chap friendly and helped us to unload the panels.
August 26, 2024
Advertisement
Part was supposed to be in stock
Part was supposed to be in stock for immediate delivery but was apparently damaged so a new one was ordered from the supplier. Then I was told it would be a couple of days extra, but that didn't happen and it ended up taking 10 days in total to get the part.
September 22, 2024
Reply from Plumbing World (UK)
Hi Paul,
We appreciate you taking the time to leave us a review.
It was unfortunate that upon picking your order for dispatch, our warehouse team found the item was not in the expected condition, and so we were unable to supply the one held in stock.
With this in mind we immediately placed a new order with our suppliers, though admittedly the dates we were given were pushed back on a couple of occasions. I can see that this was dispatched on a next day delivery service as soon as we were physically able to do so.
I am very sorry that you experienced this delay, we hope you would still consider returning in the future.
Best wishes
Alex
Ordered bath and toilet unit from…
Ordered bath and toilet unit from Plumbing World, great communication of order and when it was getting delivered, when toilet unit came it was faulty, phoned plumbing world which Lee answered, and sorted it out for me ( and emailed me with updates about unit )
Will definitely use plumbing world again
September 27, 2024
Unprompted review
All good
Easy ordering process, positive updates re delivery/dispatch and timings. Ok pricing all good.
August 21, 2024
Unprompted review
Part not held in stock - Supplier delay issue
Ordered toilet syphon. The part was not held by Plumb World. After over a month, with several reminders/exchanges I was advised their supplier did not have item in stock. A 5-7 day delivery didn’t happen. Ordered from Amazon…. Hopefully the refund doesn’t take a month.
September 18, 2024
Unprompted review
Reply from Plumbing World (UK)
Good afternoon Chris,
Thank you for taking the time to leave a review. I am sorry to hear there was a stock issue with the product you ordered, and consequently we were unable to fulfill your order on this occasion.
Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse. Unfortunately on these occasions we can only pass on the information we receive regarding lead time. I can see that when they did attempt to deliver to ourselves it was actually the incorrect item and so it was swiftly rejected by our warehouse team. We completely understood at this point you were no longer able to wait, and so a full refund was processed the same day as this was requested.
Once again we are very sorry for any inconvenience caused.
Best wishes
Alex
Advertisement
Shower flipper
When I received my order I unpacked and tried to fit it to the 10mm screen, unfortunately upon further inspection I found that there were 4 grub screws missing, after numerous emails back and forth I was informed that they were not necessary, so why did the fitting have 4 thredded holes, and why was I supplied with a 2mm allen key when the screws top and bottom were a Philips/ posidrive screw not as stated hex key fitting, hence I am unable to fit said shower flipper until I can scorce some proper grub screws, so not impressed.
August 23, 2024
Reply from Plumbing World (UK)
Good afternoon Tim,
Thank you for taking the time to leave a review.
I am very sorry to hear your item arrived without the expected fixings. I can only apologise that on this occasion you were misinformed, by a member of staff who is no longer with the business. We always take feedback on board, and so will be working to provide further product training for our sales team.
I will follow this up shortly with a separate email.
Best Wishes
Alex
Shower Unit
Everything we ordered was delivered on time. Delivery driver was absolutely brilliant and very helpful. Jade Bishop in customer service has been fantastic. Would recommend the company as our overall service has been a pleasant experience. Thanks Plumbing World
August 28, 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review.
I am pleased to hear you are happy with our service. We pride ourselves on offering a high level of service throughout the order process, so it's lovely to have your feedback on this.
Thanks for your kind words to my colleague, Jade. I'll be sure to pass on your feedback to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. We hope you shop with us again in the future.
Best wishes,
Emma
Great prices & customer service
Just bought some taps from Plumbing World. Their prices were very competitive and their customer service was also very good. The only reason that I'm not giving them five stars is that it was a bit of a convoluted process - stock turned out to be unavailable when the website said it was in stock; details of when it would be back in stock varied from call to call; and so on.
As I said though, this shouldn't detract from the superb and friendly customer service and very good prices. I'd use them again.
September 13, 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review.
Firstly, I apologise for the item not being readily available at your point of order. Sadly our website is not fully stock controlled due to certain items being kept with our suppliers and not having the facilities of accurate stock levels. In this instance, our website will advise the likeliness of a products availability such as "usually good" or "low".
Unfortunately, the items were on back order with our supplier so sadly we are unable to guarantee any dates they provide. We can appreciate the awkward position this may put customers in but we never want to give inaccurate information.
Despite the above, we do thank you for our 4-star rating. We look forward to your next purchase.
Best wishes,
Emma
Really pleased with my shower screen.
Really pleased with my shower screen.
September 4, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Janette,
We appreciate you taking the time to leave us a review. I am very pleased to hear you are happy with your product.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best wishes,
Emma
Advertisement
Excellent service from start to finish
Excellent service from start to finish. Everything was dealt with promptly and efficiently. Jade and Lee from customer services couldn't have been more helpful and polite. A tremendous company to order from.
September 12, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Ms Albrecht,
Thank you for taking the time to leave us a review. I am so pleased to hear you are happy with our service.
We have a team of friendly advisors on hand to assist both pre and purchase, so am I glad that all queries were answered promptly and efficiently.
Thank you for your kind words to my colleagues Jade and Lee. I have passed on your high praise to ensure they get the recognition they deserve.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Best wishes,
Emma
Top-fix is definitely a top fix
The shower trap arrived when they said it would. You definitely don't need to take up the shower tray as it fits into a 900mm hole. I plumbed it in myself, which is a good job as I couldn't get a plumber to be interested in the job. So far, so good!
September 1, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Sarah,
Thanks for taking the time to leave us a review. We are so pleased to hear you are happy with your product and found this easy to install.
We hope you choose to shop with us again in the future.
Best wishes,
Emma
No communication waisted day waiting for delivery
Very little communication from the delivery service that was supposed to deliver today by 5:00pm. Lost a whole day of work waiting. Still no delivery and no word what tomorrow entails.
September 9, 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Steffany,
Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I am sorry to hear you have not had a positive delivery experience for your order. Having looked into this, I can see your order was delivered via pallet courier. The courier provide facilities to be able to track your delivery and I can see this was sent over to you. However, I am extremely disappointed to see that delivery was not attempted on the day we had planned this in for.
Sadly, the emails received from you advising that delivery had not been made were during our closing hours, so your emails were not picked up until the following morning. After my colleague had spoken with the courier, they had advised that the driver ran out of hours for delivery. We do of course take the responsibility as the company that you purchased with and can only apologise for the delay and the inconvenience of having to wait in. I completely understand your feelings of frustration with this.
After looking on the couriers portal, I can see that the order has now been delivered and I hope you are satisfied with the products received. We aim to exceed expectations and understand that we have let ourselves down. I can only hope you do choose to shop with us again in the future, so we can provide the higher level of service we always aim for.
Best wishes,
Emma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.