I ordered a fast track cubicle usually dispatched in 48 hours on the 17th July and am still waiting on the 24th. I have received this review before the item has been dispatched. I had to chase to... See more
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Delivery details were very sketchy had to phone 3 times certainly not in the timescales advertised Units came without instructions and not packed or protected
Wasnt delivered the day they said but i can understand as i am a long way from them, but i am happy with the quality of the product
Don't normally take the time to leave a review but my purchasing of a concealed toilet was without any issues.
Company details
Written by the company
Full range of washroom products including toilet pans, wash basins and brassware. Purchase online with delivery to mainland UK.
Contact info
Huddersfield Road, WF13 3JL, Dewsbury, United Kingdom
- 01924 457600
- sales@plumbware.co.uk
- plumbware.co.uk
3.5
Average
43 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Delivery standards not met
Advised delivery within 2- 3 days was in fact almost 3 weeks and then only because numerous calls were made. Customer service was
March 26, 2026
Reply from PLUMBWARE.CO.UK
Hi Debbie, we're sorry you've had this experience and can only apologise for the delay. The lead time for this product was incorrectly listed and hadn't been spotted until this issue arose, but even so, we recognise that you've had to wait a longer time than anticipate, exacerbated by the Easter break and coinciding with a busy time for our factory. Again, we can only apologise.
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Had an issue and it was rectified…
Had an issue and it was rectified without delay!
September 30, 2025
Delivery was quick
March 26, 2025
Absolutely fantastic
Absolutely fantastic
Very good costumer service
Staff could not be more helpful
Delivered as promised
No issues
Happy with the purchase
March 27, 2025
Great cubicles…
Purchased cubicles for our bowling club. Absolutely delighted with the quality, price and customer service.
March 20, 2025
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Item arrived quickly enough
Item arrived quickly enough. Model appears to have changed slightly and does not match the item on their website. I've let Plumbware know, hoping they send the right part.
February 17, 2025
Great service
January 13, 2025
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Can’t get a simple order right
Ordered a simple 900 wide modesty screen for a commercial shower. Initially they sent the wrong material (which was no good for shower) and they only sent 3 brackets. After waiting a week, I now have the right material, but still 3 brackets short. We’re nearly 3 weeks on from when the order was placed and I am unable to complete the project! goodness knows what would happen if I had ordered a complex project!
August 16, 2024
Unprompted review
Quality part.
May 30, 2024
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Couldn’t ask for better customer…
Couldn’t ask for better customer service…..well done
March 25, 2024
Very easy to deal with
Very easy to deal with, no problems with delivery. Would deal with them again
August 29, 2023
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Painless purchase end to end
Don't normally take the time to leave a review but my purchasing of a concealed toilet was without any issues.
July 24, 2023
Zero very very bad
May 31, 2023
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