Daniel was on time did an excellent service a very nice young person Would highly recommended
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I call Friday morning . I wasn’t getting any heat from my split system. Got an appointment that same day, amazing. Technician phoned before he arrived. The Tech knew exactly the problem fixed it... See more
Company replied
Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly expla... See more
Company replied
Technician rang to say he was on his way. Informed us on how the service on our Gas Ducted Heater was to be carried out and at the end of the service showed the photos of the components he replaced.... See more
Company replied
Company details
Written by the company
Plum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Contact info
Unit 4, 22-30 Wallace Avenue, 3030, Point Cook VIC, Australia
- 03 8360 9622
- contact@plumheatcool.com.au
- plumheatcool.com.au
4.8
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Josh was so helpful friendly and…
Josh was so helpful friendly and knowledgeable
May 23, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Maureen, for your kind 5-star review! We're delighted to hear that Josh provided you with helpful assistance, displayed a friendly demeanor, and showcased his knowledge. At Plum Heating and Cooling, we strive to deliver exceptional customer service along with expertise in our field. If you have any more questions or require any further assistance, please don't hesitate to reach out. We appreciate your support of Plum Heating and Cooling!
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Review for Joshua Dempsey
Joshua Dempsey provided understandable recommendation and information about issues with our heating unit and what was required to fix it.
May 22, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Lynette O'Dwyer, for your wonderful 5-star review! We're glad to hear that Joshua Dempsey provided you with clear recommendations and information regarding the issues with your heating unit. Our goal is to ensure that our customers understand the work that needs to be done and the solutions available. If you have any further questions or need any assistance, please feel free to reach out. Thank you for choosing Plum Heating and Cooling!
Gas Ducted Heater Service
Josh from Plum came for a service of my ducted gas heating. He was very professional, walked me through what needs to be done and completed the job.
May 23, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Venkat, for your fantastic 5-star review! We're thrilled to hear that Josh from Plum provided you with a professional service for your ducted gas heating. It's great that he took the time to explain the necessary steps and completed the job to your satisfaction. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We appreciate your support of Plum Heating and Cooling!
Josh was knowledgeable and…
Josh was knowledgeable and professional. Kept me informed on all he was doing and why
May 23, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Karla, for your wonderful 5-star review! We're delighted to hear that Josh provided a knowledgeable and professional service. It's important to us that our customers are kept informed throughout the process, and we're glad that Josh took the time to explain the work and the reasons behind it. If you have any further questions or need any assistance in the future, please feel free to reach out. Thank you for choosing Plum Heating and Cooling!
Excellent service
Josh was timely, polite and very knowledgeable about my ducted heating, he serviced the unit and informed me what my options were in terms of upgrades without being pushy. Highly recommend Plum heating services.
May 23, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Paul Morgan, for your fantastic 5-star review! We're thrilled to hear that Josh provided you with a timely and professional service. It's great that he was knowledgeable about your ducted heating and took the time to service it. We always strive to provide our customers with information and options without being pushy. We appreciate your recommendation of Plum Heating and Cooling. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
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Great experience
Great experience. Josh was polite and took the time to explain the issues clearly. Would recommend!
May 22, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Stuart Hamilton, for sharing your great experience with us! We're delighted to hear that Josh provided a polite and informative service. It's important to us that our customers have a clear understanding of the issues and the work being done. We appreciate your recommendation and trust in our services. If you ever need any further assistance or have any questions, please feel free to reach out. Thank you for choosing Plum Heating and Cooling!
Great service
Josh was great. Explained everything to us and did a great jkb
May 22, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Belinda Mcveigh, for your excellent 5-star review! We're thrilled to hear that Josh provided a great service experience for you. It's wonderful that he took the time to explain everything to you, ensuring clarity and understanding. We're glad you're satisfied with the job he performed. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling!
Experienced reliable company
I call Friday morning . I wasn’t getting any heat from my split system.
Got an appointment that same day, amazing.
Technician phoned before he arrived.
The Tech knew exactly the problem fixed it tested both heat and cooling .
Reasonable Quote over the phone just terrific professional service.
I highly recommend Plum
May 19, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Marg Frazer, for your fantastic 5-star review! We're delighted to have been able to assist you promptly when you experienced issues with your split system. Our team is committed to providing efficient and reliable service. It's great to hear that our technician called before arriving and successfully diagnosed and fixed the problem, ensuring both heat and cooling are working properly. We strive to offer reasonable quotes and deliver terrific professional service to all our customers. We truly appreciate your recommendation. If you ever require any further assistance or have any questions, please feel free to reach out. Thank you for choosing Plum Heating and Cooling!
Josh was very thorough and…
Josh was very thorough and professional. He explained everything he was doing and when he finished the service he went through all the photos taken showing the before and after. Great technician.
May 19, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Marianne Neuhauser, for your wonderful 5-star review! We're thrilled to hear that Josh was thorough and professional during the service. It's fantastic that he took the time to explain each step of the process. The fact that he went through all the photos taken, showing the before and after, demonstrates our commitment to transparency and quality work. We appreciate your kind words and your recognition of Josh's skills. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling!
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Josh was prompt and on time and ge…
Josh was prompt and on time and ge explained everything before and after completing the jib!
May 19, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Uma KR, for your fantastic 5-star review! We're delighted to hear that Josh was prompt and on time for your service. It's great to know that he took the time to explain everything before and after completing the job, ensuring clarity and understanding. We appreciate your feedback and your support. If you have any further questions or need any assistance in the future, please feel free to reach out. Thank you for choosing Plum Heating and Cooling!
Happy Customer
Josh was very punctual after calling with ETA.
Work carried out with explanation throughout service.
Photos of all aspects shown.
Polite and courteous.
Thank you Josh.
May 19, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Faye Cording for your wonderful 5-star review! We're thrilled that Josh was punctual and provided explanations throughout the service. We appreciate your recognition of the photos shown to keep you informed. We pride ourselves on maintaining a polite and courteous approach. We'll be sure to pass along your appreciation to Josh. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling!
The professionalism of each person that…
The professionalism of each person that we dealt with from Plum. The professionalism and knowledge of ALDREX, the plum representative who performed the task of fixing our split heating/cooling system. Thankyou Aldrex. KEN
May 18, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Ken, for your wonderful 5-star review! We're delighted to hear about your positive experience with the professionalism of our team at Plum Heating and Cooling. We take pride in providing knowledgeable and professional service, and we're thrilled that Aldrex demonstrated both professionalism and expertise while fixing your split heating/cooling system. We'll make sure to pass along your kind words to Aldrex. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling, and we appreciate your support!
Thanks Plum…..!
Whilst they did not show up during the time listed in their text the service was wonderful. Joshua was very professional but not too technical when talking with me. Presented multiple options so that we could make an informed decision regarding the work we needed done.
May 16, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Tanya Attard, for your review and feedback. We apologize for any inconvenience caused by our team not arriving within the specified time. However, we're glad to hear that despite this, you had a wonderful service experience with Plum Trade Service. It's great to know that Joshua was professional and able to effectively communicate without overwhelming you with technical jargon. Providing multiple options for you to make an informed decision is something we strive for. We appreciate your understanding and feedback, and we'll make sure to improve our scheduling accuracy. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
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Top marks for the Plum Team
Top marks for the Plum Team. Start to finish very friendly and professional. From first contact and scheduling an appointment, to the technician coming out, resolving the issue nothing to fault at all. Technician Aden was quick to find the issue in our broken down ducted gas heating and happy to provide a detailed explanation what went down. Happy to recommend and call again.
April 5, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Markus, for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with the Plum Trade Services. Our aim is to provide friendly and professional service from start to finish, and we're glad we succeeded in your case. It's great to know that our technician, Aden, quickly identified the issue with your broken down ducted gas heating and provided a detailed explanation. We appreciate your recommendation, and we'd be more than happy to assist you again in the future. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to help!
Good service of heater and evap cooling
Overall very good,from quotation to booking in the works. Technician Josh was here to conduct the works and is very helpful and informative of the works he plan to do and what he has done. Serviced both my heater and evap cooling. Glad he also explained the other services plum has to offer which we will now consider very much to engaging.
May 15, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Patrick, for your wonderful 5-star review! We're delighted to hear that you had a positive experience with Plum Trade Services, from the initial quotation to the completion of the works. It's great to know that Technician Josh was helpful and provided informative explanations about the works he planned to do and the ones he completed. We're glad he could service both your heater and evap cooling. We appreciate your interest in our other services, and we'd be more than happy to provide you with more information when you're ready to engage with them. Should you have any further questions or need assistance, please feel free to reach out. We're here to help!
Plumb is simply the best!
Plumb is by far a standout business from the staff in the office to the amazing tradies that come to your home! Big callout for Josh D who serviced my central heating! He was on time whereas I wasnt! He explained the service and showed me the replacement parts as well as the pictures of the completed work!
May 15, 2023
Unprompted review
Reply from Plum Trade Services
Thank you so much, Min Dardovski, for your fantastic 5-star review! We're thrilled to hear that you had a standout experience with Plum Trade Service. Our team takes pride in providing excellent customer service from our friendly staff to our skilled tradies. We'll make sure to pass your appreciation to Josh D for his punctuality and the thorough service he provided. Thank you for choosing us for your central heating needs! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here for you!
From the first phone call to the…good service
From the first phone call to the service person Jack it was easy I knew what was going to happen and how much it would cost jack was so professional and showed me what he changed and why it was so good
May 12, 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Leanne Naylor, for your 5-star review! We're delighted to hear that your experience with us, from the first phone call to the service provided by Jack, was easy and well-informed. It's great to know that Jack was professional and took the time to explain the changes made and their benefits. We strive to deliver excellent service and customer satisfaction, and we're glad we could meet your expectations. If you have any further needs or questions, please don't hesitate to reach out. We appreciate your support and recommendation. Thank you for choosing Plum Trade Services!
Best regards.
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Reply from Plum Trade Services
Thank you for your 5-star review, Dart Harpy! We're glad to hear that you had a very good service experience with us. It's great to know that our technician was not only nice but also a cat person, creating a positive and friendly interaction. We appreciate your feedback and support. If you have any further needs or require assistance in the future, please feel free to reach out. Thank you for choosing Plum Trade Services!
Ducting heating service
Josh came to service the central heating today, was very polite, was very thorough and explained things as he was going along, very happy with the service
May 11, 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your 5-star review, Effie! We're delighted to hear that Josh provided an excellent service for your ducted heating system. His politeness and thoroughness are qualities we value in our technicians. It's great to know that he took the time to explain things to you during the service, ensuring transparency and keeping you informed. We appreciate your feedback and are pleased that you're happy with the overall service. If you have any further heating needs or require assistance in the future, please don't hesitate to contact us. Thank you for choosing Plum Trade Services!
Best regards.
Minor service
Had a minor service conducted by Joshua on our Brivis ducted unit. Very thorough and explained everything and any recommendation or things to consider, as it is an aging unit
May 10, 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your 5-star review! We appreciate your trust in Plum Trade Services for conducting a minor service on your Brivis ducted unit. Joshua, our technician, performed a thorough inspection and took the time to explain everything to you. We understand that your unit is aging, and we're glad that Joshua provided recommendations and considerations to ensure its optimal performance. We strive to deliver comprehensive service and valuable insights to our customers. If you have any further questions or require assistance in the future, please don't hesitate to reach out. Thank you for choosing Plum Trade Services!
Best regards.
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