Plumlife Homes Reviews 

Hopeless. You have a problem and they don’t want to know. Avoid if you can.

Very helpful gave me availability to suit my need , very lovely on the phone excellent service hopefully I will get him again in the future

Plumlife ruined my life. Handover was a peice of paper with meter readings, property was filthy. Had official snagging inspection and 79 faults was found. Some of it is done but still more. There's a matter of my kitchen sink. Attitude of the building manager leave me no option but let my solicitor deal with this. Plumlife blame the builder, builder blame some of the contractors. I regret ever purchase through Plumlife.
There's more to this but it's making me so ill and wish I did my research more.
Plot 29. Tia Way. Marie Shortt

I’ve had a great experience with Plumlife. The communication from the team was great, I was always updated on what was going on. On completion I have received was very helpful information to help me settle into my new home. Thanks to my Sales Advisor Sarah.R for making my experience as a first time buyer smooth and easy. I would highly recommend shared ownership and Plumlife.

First time buyers

We are first time buyers and have gone for shared ownership with PlumLife, Ian our sales advisor was very efficient and helpful. Always kept us in the loop & made sure everything moved along smoothly.

Would definitely recommend 👍

Ian was brilliant from first being introduced to getting the keys he was brilliant. All the team at plumlife always available to make the transaction easy. Highly recommended

Filthy dirty house presented to me upon completion. Constantly blaming builder who then blames subcontractor. Your piggy in the middle. So many snagging issues unresolved. Rude builder. Plumlife are not bothered.

I put in a complaint with Plumlife regarding a neighbour that was being noisy between the hours of 2 and 7 in the morning. I had tried to speak to the neighbour myself before going to Plumlife but I didn't really get anywhere.

It took Plumlife 2 months to get back to me regarding my complaint, and all they had to say was ask me if I had tried speaking to the neighbour which I already told them in my initial report that I did.

In the end, I sorted it out myself as Plumlife were not helpful in providing me signposting advice or providing support. The complaint was never resolved by Plumlife.

Regarding rent, Plumlife tried to increase my rent by 11.11% which is beyond ridiculous and not reasonable for the property. Many other tenants had problems with this also.

Don't go with Plumlife, avoid at all costs. I rented the property from the 2nd of October 2023, till 2nd of July 2025.

Ian was absolutely brilliant from the very first meeting to handing over the keys.
He was always on hand when ever we needed anything and was always super helpful.
I would recommend Ian to anyone looking into shared ownership he made the process run really smooth and took the stress away from us.
From the bottom of our heart Ian- Thank you for helping us with everything and finding our perfect dream home!

Amazing customer service!! Chris Vickers went above and beyond. Every time he said he would call back he did!! He chased everything for me and kept me updated with the process from start to finish!! He is truly an asset to the company!! Thank you so much again Chris for all your efforts with helping us!!

A really big thank you to Ian Burns, from the start of us buying our home right up until completion he has been brilliant, answered any questions we had big or small. Always took the time to speak to us when needed. He made the whole process stress free and easy for us. We're so very grateful for all his help. Thank you Ian! 😀

I am really impressed with Katrina at plumblife chorlton derwett ave she is so efficient and professional always answers all queries she a
Real asecet to plumblife 10 0f 10

My mother in law has sent several emails to plumblife and had nothing back. Recently bought a property no window cleaner, no cleaners are turning up to do corridors and stairwells. Now she cannot open her windows, and the best thing is a large bill has just come for outside gas and electric, cannot speak to anybody about this. Nobody replies.

A Truly Stress-Free Home Purchase Thanks to the Incredible Plumlife Team!
My husband and I recently completed our home purchase with Plumlife, and we cannot recommend them highly enough. From our very first inquiry right through to receiving the keys, the entire Plumlife team worked tirelessly to ensure our journey was not only smooth but genuinely stress-free.

Special thanks to Ian and Jo.

If you're looking to purchase a home and want a team that truly cares and goes the extra mile, look no further than Plumlife.

Completed to 100% staircasing on 16th April. They Failed to cancel the direct debit for the rent which was an instruction from our solicitor and what can only be described as sheer incompetence this resulted in them subsequently taking the money on 1st May! It is now the 13th May and we are yet to receive our money returned to us. This has put us in great financial difficulties as we have had our first mortgage payment go out also on 1st May which was a double payment. They are dragging their feet and are unresponsive to emails despite chasing daily! Yet to respond to the complaint I have raised in relation to this on 8th May online with their 3-5 day acknowledgement timescale. AVOID AT ALL COSTS. QUICK ENOUGH TO TAKE YOUR MONEY BUT NOT QUICK ENOUGH TO RETURN IT

From start to finish it has been an unstressful experience. Ian was great the whole way through and is a credit to Plumlife! We had 1 issue which was very quickly turned around and resolved very quickly. I have nothing negative to say.

Very happy with the care shown to me as a purchaser… it would be good to have a written protocol of the process of purchasing with Plumlife to ensure full knowledge of the experience ahead of time. eg. when payments to solicitors are expected etc. There were moments when I felt I didn’t know what was happening next and there were delays. Notwithstanding this, I had a good rapport with Ian, who did keep in contact and I did feel valued and the welcome gift was a very nice little gesture. Many thanks.

Although there were some delays which were out of their hands, they kept me informed and updated throughout and always able to reach to answer any questions I had.

While the house was delayed, the experience overall was still very positive. Ian kept us informed throughout the process, and any concerns were handled with care and professionalism.

“I can’t thank Ian enough for all his help and support throughout the purchase of my property. He kept me updated every step of the way and communicated consistently, which made the whole process so much smoother